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15Feb

Promoting Community Dialogue on Service Delivery Failures in Northern Uganda

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By Gladys Oroma |
In 2014, the Collaboration on International Policy in East and Southern Africa (CIPESA) in partnership with the Northern Uganda Media Centre (NUMEC) launched a project to make Public Sector Information (PSI) more accessible and reusable by stakeholders such as citizens, civil society and the media in Northern Uganda.
Focusing on the districts of Gulu, Nwoya and Amuru, which bore the brunt of the Lord’s Resistance Army (LRA) insurgency, the project sought to document the status of service delivery in the education, health and infrastructure sectors through the use of Information and Communication Technology (ICT).
In particular, the project set out to document service delivery failures as a result of donor aid cuts to the Peace, Recovery and Development Plan (PRDP), and to generate debate by citizens through community debates, radio talk shows and ICT-based engagements on improving service delivery needs of post-conflict communities.
Initiated by the Uganda government in 2009, the PRDP initiative aims to revitalise the economy and livelihoods of communities in the post-conflict region through efforts like construction of classroom blocks, rehabilitation of roads, constructions of bridges, supply of solar panels, and rehabilitation of health centres. However, the programme has been discredited following allegations of corruption, resulting in a general distrust of its activities by community members familiar with it.
Other activities by CIPESA and NUMEC included building ICT skills and knowledge for citizens and journalists to access and gainfully use open data and PSI to contribute to better service delivery; increasing interactions between citizens and leaders; and promoting greater access to PSI for citizens in Northern Uganda.
Community debates were conducted in the districts of Gulu and Nwoya, enabling local residents to engage directly with local leaders, PRDP officials and the media. During a community debate in October 2014, residents of Acet in Odek sub-county in Gulu reported that they were not informed about the PRDP activities in their locality.
David Latigo Odongo, Local Council chairman of the Acet village, said the majority of residents in the area were not familiar with PRDP. “Even the local leaders were not educated about PRDP activities so when officials from Kampala come and ask to be shown PRDP activities in the area, the local leaders get confused,” he said.
He added that it is such lack of sensitisation that makes the people not to monitor projects implemented in the area. “They do not know who will monitor and take care of PRDP projects, that is why when projects like water boreholes are constructed in the area, people look at it as freebies from either the government or NGOs,” he said.
Educating the community before implementing the projects would have enabled local leaders and the community to monitor the project, he said.
Proceedings of the community debates were recorded and broadcasted on Mega FM, a local radio station with an estimated reach of 1.6 million listeners. Also two video recordings of the community debates were produced, in addition to two 15 minute documentary videos capturing the service delivery challenges under PRDP. They were shared during the project dissemination meeting held in November 2014. The videos show shoddy works, lack of coordination among project implementers, incomplete projects and inadequate funds are some of the challenges affecting the success of the PRDP.
Furthermore, talk shows were conducted on Mega FM.  Through call-ins, listeners gave recommendations and opinions while others asked about the various stalled projects in their communities.
The first talk show held in July was attended by the Nwoya district Chairman, Patrick Oryema, the Chairman of Purongo Sub – Country, Francis Okumu, and the PRDP focal person for Nwoya Geoffrey Akena and members of the NUMEC team. The program focused on seeking further explanations on the failures on the PRDP from the officials.
The district officials pointed to the fact that some of the cases are currently before the Inspector General of Government (IGG) and that the district was trying to come up with a directive to allow them not to pay contractors until their work is completed.
The October talk show hosted the Sub-County Council Chairman of Odek, Adebe Wokorach, and the PRDP coordinator for Gulu district, Peter Enoch Ocen.
As a result of the community engagements, awareness of stalled projects under PRPD has increased and local people are now able to make follow ups on reported cases. For instance, the Gulu district Chairperson – Martin Mapenduzi was prompted to visit one of the documented schools, Awoonyim Primary School, to find out more about the stalled school project. However, at the time of this reporting, we were unable to establish the immediate outcome of the chairperson’s visit to the school.
The NUMEC-CIPESA partnership is in the context of the iParticipate Uganda initiative as part of the ICT4Democracy in East Africa network, supported by the Swedish International Development Cooperation Agency (Sida)

12Feb

Promoting Online Safety in Africa

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The global community on February 10 marked Safer Internet Day which promotes safe and responsible use of Information and Communication Technologies (ICT) mainly amongst children and young people across the world.
The day provided an opportunity to see what African stakeholders are doing in promoting access to the internet and ensuring that this access comes with a culture of digital safety habits.
Companies like Google Africa in partnership with local organisations marked the day by hosting a series of events across the continent targeting youth and advocating for better internet practices. This included a hangout session that brought together audiences from Nigeria, Senegal, South Africa and Kenya.
In East Africa, the OpenNet Africa initiative held a twitter chat, to explore internet safety and security while questioning how various organisations are addressing these issues.


The discussion noted that a number of challenges exist in the online sphere due to the increased internet exposure for youth and adults alike. While the internet is a useful educational resource, it has become home to online child predators and even sparked trends in online bullying and the sharing of sensitive information amongst youth unaware of the repercussions that this may have.

According to the State of Internet Freedom in East Africa 2014 report, increasing internet usage in the region particularly access to social network sites such as Facebook and Twitter, has led to an increment in democratic participation and the expansion of opinion expressed in the public domain. Mobile phones were indicated as the main tool used to access the internet and youth constituted the largest proportion of social media users.
Many governments in the region, however, keep trying to play catch up with the rapidly changing digital landscape and in many instances fall short on guaranteeing the human rights afforded in their constitutions. This has been seen in the policy and legislative environment of many East African countries which impede internet freedoms, including by granting excessive surveillance power to the police without sufficient oversight, and curbing freedom of expression and freedom of the press primarily against those critical of the state.
The Twitterthon participants shared that despite the existence of pan-African frameworks such as African Union Convention On Cyber Security And Personal Data Protection and the Declaration of Principles on Freedom of Expression in Africa of 2002, few countries have adopted laws that safeguard privacy, protect data and guarantee freedom of expression in the online sphere.
Meanwhile, efforts to promote ICT access for the youth, including through ICT literacy curriculums, remained low. Consequently, incidents and concerns about cyber bullying, online abuse, data protection, surveillance and privacy have risen alongside the exponential growth that internet access has seen in Africa.  

For instance, chat participants from Tanzania expressed concern at not having adequate laws that protect the online rights of users, also pointing out the lack of a data protection law. In Kenya, a data protection Bill drafted back in 2013 has made little progress to date. While in Uganda, the review of the Data Protection and Privacy Bill drafted towards the end of 2014 is ongoing.


Other efforts towards safeguarding online safety shared included an online safety education toolkit  for Young People in Uganda developed by the Internet Society Uganda as part of its ongoing activities in the country.
See more of the Safer Internet Day Twitter chat on Promoting internet Safety in Africa on Storify.

09Feb

Reflections on Uganda’s Draft Data Protection and Privacy Bill, 2014

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Towards the end of 2014, Uganda’s government through the National Information Technology Authority (NITA-U), Ministry of Information Communication and Technology (MoICT) and the Ministry of Justice and Constitutional Affairs (MOJCA) issued a draft Data Protection and Privacy Bill for public comment. The Bill seeks to protect the privacy of the individual and personal data by regulating the collection and processing of personal information. It provides for the rights of persons whose data is collected and the obligations of data collectors and data processors; and regulates the use or disclosure of personal information.
The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) welcomes the move by the Uganda Government, however, following an analysis of the Bill, we identified some areas of concern and gaps that need to be addressed. We have assembled our comments as part of the CIPESA ICT briefing series and have also submitted official comments to the government as part of the public comments phase.
Read more on our Reflections on Uganda’s Draft Data Protection and Privacy Bill, 2014 in the CIPESA ICT Briefing series and see our Formal Comments Submitted for consideration.

01Feb

Understanding Information Flows in the Education Sector in Mayuge, Uganda

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By Juliet Nanfuka
A recently concluded Situational Analysis Report focusing on the Education Department in Mayuge District, Eastern Uganda, found that voids exist in the flow of information between citizens and leaders, leading to restricted participation in decision making processes.
The poor flow of information in the sector has contributed to poor service delivery and a negative attitude amongst some members of the community towards funding their children’s education. It was revealed that some citizens, including local leaders, did not know where to find information on education or had no way of reaching information points including the district headquarters. Reports of information hoarding had further strained the school-parent relationship, resulting in parents calling for more involvement in the management of schools.
The findings of the study are based on desk research, interviews with district officials and focus group discussions which involved head-teachers, teachers, parents and members of the community on local school boards. This was also supported by a SWOT analysis that aimed at understanding the flow and management of information within the education department at district level. The study was conducted by the Busoga Rural Open Source and Development Initiative (BROSDI) in the context of the ICT4Democracy in East Africa initiative.
According to the study, parents and teachers primarily relied on radio to receive district level education related information while word of mouth was the secondary source of relevant information.  Meanwhile, according to the District officials, the Education Department’s primary tool for disseminating information was through short message service (SMS) to parents and head teachers. This revealed a disconnect in information reception and dissemination with the probability that not all information is received from the Department in a timely manner if the community preferred radio to SMS.  In addition, there was no efficient means for community members to raise issues with the education department.
Information flow gaps such as these need to be addressed utilising the most widely used and accessed ICT tools by both parents and teachers. This would reduce the timeframe in which information has to travel, maintain the integrity of information, and  reach larger numbers of community members. These ICT can also support more inclusivity of the community members in the district education decision making processes in the pursuit of a more accountable, transparent and effective governance.
On the service delivery front, although the research commended the current leadership style for timely delivery of scholastic materials, it was faulted for its failure to address challenges such as understaffing, low teaching standards and inspectors not reaching remotely located schools.
Respondents noted the need for better flow of information as a means of addressing these challenges and maintaining current strengths including the provision of teachers in understaffed schools, infrastructure such as direct water access in schools and improved access roads to schools. The maintenance and monitoring of these challenges can rely on the efficient use of ICT to relay information between the community and the district education department.
The report highlighted social media (blogs, Facebook, Twitter) and interactive websites including the District website in conjunction with existing mechanisms such as SMS and the district notice board as tools that can serve to improve service delivery and participation in the district’s education sector.
See the full report here.

20Jan

In Search of Local Knowledge on ICTS in Africa

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By reviewing and comparing literature on the role of ICTs in statebuilding and peacebuilding in Africa, with a particular focus on neighboring Somalia, Kenya, and Ethiopia, this paper examines whether the claims of the transformative power of ICTs are backed by evidence and whether local knowledge – e.g., traditional mechanisms for conflict resolution – is taken into consideration by ICT-based initiatives. Several key findings emerged, including: 1) empirical evidence on the successful use of ICTs to promote peacebuilding and statebuilding is thin; 2) few differences exist between scholarship emanating from the Global North and from Africa; and 3) the literature exhibits a simplistic assumption that ICTs will drive democratic development without sufficient consideration of how ICTs are actually used by the public.
Download the full paper here.

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