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06Dec

Internet Governance in Uganda

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By Juliet Nanfuka |
The Uganda Internet Governance Forum (UIGF) has since 2006 been a platform for deliberation on internet governance concerns in the country. Debates at the annual forum have progressed from prioritising access and infrastructure to global trends in the internet governance agenda such as the need for increased advocacy of online freedoms, protection of vulnerable users – including children and women, intermediary liability, and net neutrality.
In 2006, when the UIGF was initiated, the government was embarking on the roll-out of the National Data Transmission Backbone Infrastructure and e-Government Infrastructure Project (NBI/EGI) to connect all major towns, Government Ministries, Departments and Agencies (MDAs) to the national optic cable grid. At the time, the Uganda Communications Commission reported just 175,568 active mobile internet users in the country.
As more Ugandan users came online, vulnerability to cyber crime and fraud were recognised,, which led to the government to enact the cyber security laws (Electronic Transactions Act, 2011, e-signatures Act 2011 and Computer Misuse Act, 2011) and the establishment of the Uganda Computer Emergency Response Team (CERT) in 2012.
By December 2014, the number of internet users in the country had grown to 8.5 million. Meanwhile, the NBI/EGI connected 27 ministries and departments, and 22 district headquarters through 1,400Kms of fibre optic cable. The infrastructure supports the integrated financial management system, video conferencing and secure messaging and collaboration platforms, among others.
To further address emerging internet governance issues, the government last December published the  draft Data Protection and Privacy Bill 2014 and solicited stakeholder comments through the Ministry of Justice and Constitutional Affairs and the National Information Technology Authority, Uganda (NITA-U).
Also in 2014, the International Telecommunications Union (ITU)’s global cyber security index listed Uganda as second in Africa after Mauritius in adopting and driving polices that support cyber security.
The 8th national Internet Governance Forum hosted in Kampala in December 2014 drew participants from civil society, academia, private sector and government. The event also served as the launch of the Global Information Society (GIS) Watch 2014 Uganda report.
Issues discussed were internet affordability and increased access, the management of the .ug country code Top Level Domain (ccTLD), cyber security management, the transition stewardship of the Internet Assigned Numbers Authority (IANA) and the status of Internet Protocol version 4 (IPv4) transition to  IPv6 in Uganda.
During the panel on “Cyber security versus data protection and privacy”, Jimmy Haguma, Acting Commissioner/Electronic Counter Measures of the Uganda Police Force (UPF), said the police have to protect the interests of national security as well as of users online from fraudulent activity.

According to the Uganda Police Annual Crime and Road Safety Report of 2013, a total of 45 cyber crime cases were reported and investigated, in which about 18.1 billion Uganda Shillings (UGX) equivalent to USD 579,000 –  was lost through hacking victims’ mails, among other means. Between August and November 2014, mobile money fraud resulted in losses of UGX 207 million (USD 80,000) while, ATM fraud led to losses totaling over UGX 1.2 billion (USD 460,000)’.

Participants responded that while security is a legitimate concern, it should not be used to curtail human rights.  They highlighted contradictory clauses in the cyber laws and other legislation that infringe upon privacy, as well as citizens right to freedom of expression online, particularly by groups such as the media and human rights activists.
Specific emphasis was placed on the issue of violence against women online and a call was made to adopt and implement gender-friendly ICT laws. Participants noted that women have fallen victim to misuse of the very laws that are meant to protect them, as was witnessed in the case of local artist Desire Luzinda whose nude images were shared online and as a result was faced with potential charges under the Anti-Pornography Act of 2014.
Intermediary liability and net neutrality were also fronted as significant issues to address given their impact on local content, free speech, and online economic opportunities.
Meanwhile, participants were urged by panelists to contribute to local and global internet governance discussions, so as to maintain multi-stakeholderism on the matter and to promote the African stake in the debates.
As the UIGF continues to mature into a platform for deliberating on internet development in the country, areas that need more attention include: development of relevant local online content, child online protection, increased stakeholder engagement in the development of progressive laws and policies as well as their speedy enactment.
UIGF 2014 was hosted by Internet Society (ISOC) Uganda in partnership with the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) under the theme ‘Strengthening Uganda’s Critical Internet Resources’. As part of its work in research, advocacy, and awareness raising on how internet governance impacts on development and governance, CIPESA is currently implementing the OpenNet Africa project, which monitors and promotes internet freedoms primarily in East Africa.
 
 

28Nov

Documenting the Impact of Aid Cuts on the Peace Recovery and Development Plan (PRDP)

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By Lillian Nalwoga
Between March and July 2014, the Collaboration on International ICT Policy in East and Southern Africa (CIPESA) in partnership with the Northern Uganda Media Centre (NUMEC) launched a project to document service delivery failures as a result of donor aid cuts to the Peace Recovery and Development Plan (PRDP) in Northern Uganda.

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Ojok Churchill, a guard at Koro Abili health center II also plays the administrative role of recording patient details at the facility.

Focusing on the districts of Gulu, Nwoya and Amuru, service delivery failures under the education, health and infrastructure sectors were documented through Information and Communication Technology (ICT). Shoddy works, lack of coordination among project implementers, incomplete projects and inadequate funds are some of the challenges affecting the success of the PRDP.
Launched in 2007 in consultation with development partners, the PRDP was set up to consolidate the state authority, rebuild and empower communities, revitalise the economy and promote peace building and reconciliation in post-conflict Northern Uganda. The plan covers 55 districts and 9 municipalities. Although implementation begun in 2009, the PRDP has been dogged by corruption scandals and inadequate information on progress. The second phase of the PRDP which began in July 2012 and is due to end in June 2015, has faced similar challenges culminating in the suspension of support from key donors as a result of misappropriation of funds by officials under the Office of the Prime Minister.
In the education sector, the CIPESA-NUMEC documentation found that one school – Awoonyim Primary School in Patiko Sub County Gulu district – is reported to have received funding for the construction of a teacher’s housing unit, two classroom blocks and supply of sixty desks in the PRDP of 2009/2010. However, during field visits it emerged that the classrooms were poorly constructed while the housing unit construction was abandoned midway by the contractor without any explanation to the school administration. In another case, a vehicle meant to assist the District Education Officer in monitoring school activities was never procured despite a budget allocation of 80 million Uganda Shillings (UGX) under the 2010/2011 financial year under the PRDP.
Under the health sector, Koro Abili Health Centre II and Purongo Health Centre II in Gulu and Nwoya districts were reported to have also been affected. Although an outpatient unit had successfully been built at the Koro Abili Health Centre II, it was under staffed and the center porter was acting as the administrator on behalf of the Assistant Nursing Officer. Meanwhile, the construction of a maternity ward worth UGX 80 million at Purongo Health Centre II had been abandoned midway by the contractor despite having been fully paid.
The Kaladima Guru- Guru is one of a few main roads in the area. The broken culvert has rendered the road impassible for vehicles.
The Kaladima Guru- Guru is one of a few main roads in the area. The broken culvert has rendered the road impassible for vehicles.

On the transport infrastructure front, the construction of the 70 kilometre (km) road linking Guru-Guru to Pabbo, a main entry in Lamogi Sub County in Amuru district, had been abandoned by the contractor. The road is impassible during the rainy season thus cutting off the communities from each other. The contractor had also not paid off locals who were employed during the construction. Atkinson Ojara, the Sub-County Chairman of Lamogi, attributed the road construction challenges to poor communication between sub-county officials.
The overall objective of the CIPESA and NUMEC partnership is to make Public Sector Information (PSI) more accessible and reusable by stakeholders such as citizens, civil society and the media in Northern Uganda. This involves repackaging information availing it online, in print and over radio,generating evidence on the impact of information access and use on transparency and accountability.
Other activities have included building ICT skills and knowledge for citizens and journalists to access and gainfully use open data and PSI to contribute to better service delivery; increasing interactions between citizens and leaders; and promoting greater access to PSI for citizens in Northern Uganda.
Watch the 15 minute documentary capturing the service delivery challenges under PRDP here.  A picture story is also available here.
This work is supported by the Swedish Programme on ICTs in Developing Countries (SPIDER) and is part of the ICT4Democracy in East Africa project.
 

10Nov

Uganda Gov’t Officials Trained in Using Right to Information Portal

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By Ashnah Kalemera
On November 7, officials from 40 Uganda Government Ministries, Departments and Agencies (MDA) were trained in promoting citizens’ right to information, including through the use of the Ask Your Government portal.
Launched on August 14, 2014, www.askyourgov.ug allows Ugandan citizens to directly send requests for information to information officers in Government MDAs. Responses to the requests are relayed directly to the email address of the person who makes the requests and are also publicly displayed on the portal. In accordance with Uganda’s Access to Information Act of 2005, the portal promotes citizens’ right to information in support of transparency, accountability and good governance.
The dialogue aimed to increase the number of information officers registered on the portal and encourage the officers to respond to information requests within 21 days as required by the law.

Government officials at the workshop on the Right to Information online portal
Government officials at the workshop on the Right to Information online portal

Currently there are 70 MDAs registered on the AskYourGov portal and so far 45 requests for information have been logged through the portal, of which 20 have received responses. Only 8 of the 20 responses have been classified as successful by requesters.
In an effort to encourage the Officers to improve the response rate, Sylvia Biraahwa, the Principal Information Officer, Directorate of Information and National Guidance, Office of the Prime Minister (OPM), urged officials to adopt internal practices that promote transparency and accountability without waiting for directives to be handed down from the central government. Ms. Biraahwa commended the Lands Ministry for taking positive steps in information disclosure by developing an access to information manual, setting a great example for other MDAs to follow suit.
However, one official argued that the best way to motivate information officers to respond to right of information requests was through a top-down approach. “OPM and the Directorate of Information should demand that there be sections in annual Ministerial Policy statements regarding what has been done and achieved in the area of ATI [access to information],” he said. This would “motivate and give support” to low-ranking officers to act in compliance with the law.
The dialogue, which was organised by the OPM in partnership with CIPESA and the Africa Freedom of Information Centre (AFIC) also sought to sensitise officials in emerging media platforms for increased openness and citizen engagement. Ms. Juliet Nanfuka Nakiyini of CIPESA said cabinet, in May 2013 directed the Ministry of Information and Communications Technology (ICT) to ensure that every MDA opens a Twitter and Facebook account to improve communication with the public. This directive, together with the Websites and Social Media standards and guidelines developed by the National Information Technology Authority (NITA), provided immense opportunities for attracting more citizens into the democratic process and building accessible information repositories.
Ms. Nanfuka urged officials to exploit the push and pull symbiotic relationship that can exist between government and citizens through askyourgov.ug and MDAs’ social media platforms. For instance, they could initiate discussion topics on Facebook and Twitter on readily available information and invite discussants to send requests through the AYG website for information to inform the debate. She encouraged the MDAs to share on their websites and social media platforms the queries they receive via AskYourGov and the responses they provide.
Simon Mayende, the Director of Information and National Guidance, urged the participating MDAs to also utilise Public Education Programmes in print and broadcast media spaces for citizens sensitisation on RTI as provided for under the government communications strategy.
Mr. Mayende said the Uganda Law Reform Commission was working to identify laws with provisions that contradict the access to information law so as to draft progressive amendments for tabling before parliament.
Read more about the day’s activities here. Visit the portal on www.askyourgov.ug to register and make information requests. See also the Ask Your Government Uganda User Guide and Information Sheet.
Follow requests and responses on social media:
Facebook: www.facebook.com/askyourgovug
Twitter: @AskYourGovUg

18Oct

ICT4Democracy in East Africa Network Activities Update

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By Juliet N. Nanfuka
The network of seven partners (profiles) unified under the ICT4Democracy in East Africa initiative have since 2011 jointly worked to enhance the capacity of citizens and governments in using ICTs to promote human rights, good governance and citizen participation.
Between January and June 2014, the partners each undertook activities that aimed to support the inclusivity of citizens in transparency,

ICT4Democracy in East Africa is composed of seven partners working to enhance the capacity of citizens and governments in the efficient use of ICTs to promote human rights, good governance and citizen participation.
ICT4Democracy in East Africa is composed of seven partners working to enhance the capacity of citizens and governments in the efficient use of ICTs in democratic processes and participation.

accountability and service delivery monitoring through the use of Information and Communication Technologies (ICTs) in Kenya, Tanzania and Uganda. These activities are increasing citizens’ participation in decision-making processes and strengthening democracy in the region.
The partners have each created unique approaches to encouraging citizen participation through mobile short message services (SMS), FM radio, social media such as Facebook and Twitter, crowd-mapping platforms and a toll free call centre. Research has also been conducted by some partners on the knowledge and perceptions associated with ICT use and the flow of information between and among citizens and government.
As part of the projects, partners have pursued direct community engagement with grassroots based organisations, local governments, media, policy makers, voluntary social accountability committees (VSACs), academia, the tech community, and civil society organisations in the use and promotion of ICTs in governance.
In brief, some of the activities pursued by the partners include the below:

  • In Western Uganda the Toro Development Network (ToroDev) has engaged with various stakeholders and also utilised radio and social media to inform and encourage participation in service delivery monitoring and accountability.
  • The Kenya Human Rights Commission (KHRC) tapped into its existing community of Human Rights Networks (HURINETS) to advocate for open governance, and the right to information.
  • iHub Research is conducting research into the flow of information between citizens and government through ICT tools in a bid to understand whether the interaction supports service delivery, access to information, and combating corruptions – and how these interactions can be improved upon.
  • The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) has combined research, capacity building and advocacy on the roles that citizens, media and public officials can play in the pursuit of good governance.
  • The Ugandan Chapter of Transparency International is supporting communities in northern Uganda to report and act on shortcomings in the public health services delivery. This has been accomplished through provision of a toll free line, social media campaigns and working with Voluntary Accountability Committees (VACs).
  • Women of Uganda Network (WOUGNET) is working with Community Based Organisations (CBOs) and Voluntary Social Accountability Committees (VSACs) to empower women in the use of ICTs that can enable them to play a part in service delivery monitoring in northern Uganda.
  • In Tanzania, the Commission for Human Rights and Good Governance (CHRAGG) is educating citizens on human rights and empowering them to use their phones to report human rights violations.

For more details, please see the full activity report of ICT4Democracy in East Africa network between January and June 2014.
CIPESA is the ICT4Decmoracy in East Africa Regional Coordinator

17Oct

What does the future hold for the Internet Governance Forum?

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By Juliet N. Nanfuka
As the dust settles following the ninth Internet Governance Forum (IGF) which was held in Istanbul, Turkey between 2 and 5 September, many questions remain lurking. The biggest being whether the IGF has made a strong enough case for its continued existence. The IGF currently has a mandate that takes it until 2015. The United Nations (UN) General Assembly is due to take a decision about its renewal at the beginning of December 2014.

Lillian Nalwoga (third from left), Policy Officer at CIPESA makes a comment during a panel session at the 9th IGF in Istanbul, Turkey.
Lillian Nalwoga (third from left), Policy Officer at CIPESA makes a comment during a panel session at the 9th IGF in Istanbul, Turkey.

In keeping with the IGF’s core principle of multi-stakeholder engagement, the 9th Internet Governance Forum brought together an assortment of internet policy stakeholders including multinational organisations, state representatives, civil society and internet enthusiasts. The theme of this year’s IGF was “Connecting Continents for Enhanced Multi stakeholder Internet Governance” and was explored through the lens of net neutrality, multilingualism, youth and social media, gender, policy development, stakeholder roles and other related issues.
In a series of workshops, book launches and open sessions, internet policies were discussed and how they relate and impact upon society, development, business, governance and democracy. While there was agreement on some issues, divergence remained when it came to discussions on where monetising the internet clashed with big data, privacy, surveillance, intermediary liability and net neutrality.
This year’s meeting saw over 3,000 delegates from across the world convene in a country currently battling with some of the controversial internet related issues such as surveillance, censorship, privacy and data protection under discussion at the IGF. According to the 2013 Freedom on the Net report, nearly 30,000 websites and social media accounts are blocked in Turkey for social or political reasons. But Turkish bureaucrats deftly skirted these issues in their opening and closing speeches. While mention was made of the state of Turkish internet freedom by delegates, it mostly remained a rumbling in the underbelly of the meeting. However, some light on Turkey’s internet freedom status was heavily discussed at the Internet Ungovernance Forum organised by Turkish civil society organisations to protest the country’s hosting of the meeting given their government’s internet rights violations record.
For many participants, NetMundial was still a key talking point and formed the basis of some of the IGF’s discussions including promoting multilingualism, collaborative multi-stakeholder models, gender and internet rights, minority rights online, child online protection, privacy and surveillance and developing relevant local content. NetMundial demonstrated that multi-stakeholderism is possible and consensus can be drawn even on the most contentious internet governance topics (see NetMundial statement).

NetMundial sought to deliberate on the Future of Internet Governance by crafting Internet governance principles and proposing a roadmap for the further evolution of the Internet governance ecosystem.

Even though the IGF has for the past nine years provided a platform for the debate and deliberation on the very issues that NetMundial dealt with, there have been limited discernible outcomes and impact measurements due to the nature and complexity of internet governance and its actors.
However, much like the constantly transforming internet, the IGF will have to re-asses its financial sustainability model to ensure its survival and position itself as a driver of best practices on internet governance. Part of this includes the production of outcome documents such as policy recommendations for voluntary adoption – a suggestion put forward by the European Commission – a key funder of the IGF. Such actions could help shake off the ‘talk shop’ cloak that has shadowed the IGF and position it as a platform for deliberation on global internet governance concerns with more discernible outcomes.
The Tenth IGF is scheduled to take place in João Pessoa, Brazil on 10 to 13 November 2015.

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