Data Protection Policy Developed to Guide FinTechs in Ghana

by Ashnah Kalemera and Edrine Wanyama |

The Financial Inclusion Forum Africa, through an Africa Digital Rights Fund (ADRF) grant, has drafted a Data Protection and Privacy Policy to serve as an internal guide on how digital financial service providers in Ghana should collect, store and process individuals’ data. The ADRF is an initiative of the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) which provides flexible and rapid response grants for the advancement of digital rights in Africa.

The policy outlines principles on the management of personal data in compliance with Ghana’s Data Protection Act 2012 and the International Organization for Standardization and International Electrotechnical Commission Standards for Information Security Management – ISO 27001:2013.

The policy outlines data protection principles including accountability by jurisdiction of data subject; lawfulness of processing through consent; disclosure of purpose; compliance with further processing; accuracy and completeness; openness; safeguards; and correction as well as deletion. The principles of privacy outlined are legal compliance; limitations of purpose; adequacy; and retention. 

The policy requires mandatory and frequent information security awareness training for staff and the constitution of an Information Security team responsible for implementing the policy and incident response. Roles and responsibilities are also outlined for risk and compliance, heads of departments, and employees. Provisions for the rights of data subjects include the right of access, rectification, cessation of processing and prevention of automated decision making. In the event of violation of the provisions, the policy provides for internal investigations and sanctions under the law. 

The policy was previewed at the Data Protection and Privacy Roundtable, which saw leading digital financial service providers such as Appruve, Jumo, Vodaphone Cash, and G Money, alongside industry experts and regulators such as the eCrime Bureau, RegTheory, and CUTS (Consumer Unit and Trust Society) Ghana provide insights into its viability and applicability. Discussions drew on real-life experiences of service providers and key feedback was incorporated into a revised version of the policy.

Commenting on the policy, Dr. William Derban, Chairperson of the Financial Inclusion Forum Africa, stated that data privacy and protection was “critical to financial inclusion”, as data was the cornerstone of innovation in digital financial services delivery. “These guidelines [the policy] serve as a template to enable fintechs who are developing such services to ensure that all our data is being protected,” he added. 

With data breaches, including by business entities, a growing concern among users of digital services across the African continent, the policy can go a long way in addressing the live issues in protecting the privacy of data in the financial sector in Ghana, if widely adopted by service providers.

As data becomes increasingly pivotal to the digital economy and digital rights, it is becoming essential to develop sector-specific data protection guidelines. The fintech sector, which is growing exponentially in Africa, is one of these sectors. Such guidelines are essential to buttress existing legislation, which in Ghana’s case includes the Payment Systems and Services Act, 2019Data Protection Act, 2012, Electronic Communications Amendment Act. 2016, Electronic Transactions Act, 2008 and the Anti-Money Laundering Act, 2008.

While the policy is not binding, it is anticipated that through ongoing data protection and privacy campaigns, it will draw stakeholder buy-in and implementation, as it is in harmony and gives effect to various local laws while also reflecting the General Data Protection Regulation of the European Union and the African Convention on Cyber Security and Personal Data Protection which Ghana has signed and ratified.

CIPESA and WBA to Host Roundtable on Digital Inclusion in Africa

Roundtable Meeting |

In 2020, four of Africa’s leading digital companies (SafaricomJumiaMTN, and Naspers) were ranked and scored on digital inclusion by World Benchmarking Alliance (WBA)‘s Digital Inclusion Benchmark. These companies as well as the other benchmarked companies have business footprints in more than 30 countries in Africa.

The Digital Inclusion Benchmark results showed that commitment and contribution towards digital inclusion are highly uneven across industries in the digital sector. Clear and consistent support to improve digital skills is needed, especially for vulnerable and underrepresented groups. There is also an opportunity for companies to help bridge the gender digital divide, through initiatives that target skills training for women and girls.

It is for this reason that WBA and The Collaboration on International ICT Policy for East and Southern Africa (CIPESA) are holding a roundtable with stakeholders committed to digital inclusion in the region. We aim for this roundtable to help foster coordinated multi-stakeholder actions that encourage a race to the top on digital inclusion and achieve the Sustainable Development Goals.

The Covid-19 pandemic has exposed the digital divide in Sub-Saharan Africa. More people require internet access and intermediate skills to work remotely due to the measures put in place to manage COVID-19.

According to a 2020 report by Global System for Mobile Communications Associations (GSMA) on Mobile Internet Connectivity, mobile internet adoption stood at 26% in sub-Saharan Africa at the end of 2019. The region accounts for almost half of the global population not covered by a mobile broadband network. 3G internet coverage stood at 75% while 4G coverage was at only 49%, according to GSMA. The gender gap and a rural-urban gap in mobile internet stand at 37% and 60%, respectively. The lack of digital literacy skills, especially for women and rural populations, is the biggest barrier to mobile internet adoption, according to GSMA.

Objectives

  • Bring together African multi-stakeholders to foster greater collaboration on digital inclusion.
  • Share WBA’s Digital Inclusion Benchmark data as a tool for companies, governments, investors and civil society organizations for driving digital development.

Date: 9 June 2021

Time: 15.00 EAT |14.00 CEST | 08.00 EDT

LocationZoom Room

The speakers include:

  • Andrew Rugege – International Telecommunication Union (ITU), Regional Director for Africa
  • Dr. Wairagala Wakabi – Executive Director, CIPESA
  • Philippe-André Rodriguez – Deputy Director of the Center for International Digital Policy, Global Affairs Canada
  • Onica N. Makwakwa – World Wide Web Foundation, Head of Africa, Alliance for Affordable Internet
  • Farid Abasov – Emerging Markets Telecoms Analyst, Fidelity International
  • Benjamin Makai – Senior Manager, Technology for Development, Safaricom PLC

The event will be moderated by the distinguished Waihiga Mwaura, 2018 BBC Komla Dumor Award winner and Special Projects Editor at Citizen TV Kenya.

We invite you to register for the event 

Botswana ICT Challenges: In Quest For A Knowledge-Based Society

By Hopeton S. Dunn |

During his inauguration in November 2019, Botswana’s President, Mokgweetsi Masisi, declared his intention to diversify Botswana’s economy and transform it into a knowledge-based one. President Masisi was acutely aware that Botswana’s rapid rise to become an upper middle income country was largely based on earnings from diamond exports and, to a lesser extent, high-end tourism, industries that are either volatile or unsustainable in the longer run.

Botswana has a record of economic transformation which saw Gross Domestic Product (GDP) grow at an average  rate of 8.78% between 1991 and 2014. In the same period, literacy levels moved from 68.58% in 1991 to 87.7% by 2014, having been at 34% in 1981. However, job creation has not kept pace with population growth or the increasing literacy levels. According to Statistics Botswana, while unemployment stood at 10.75% in 1981, by 2013 it had grown to 20%.

Between 2015 and 2019, GDP grew by an average of 2.59 %, a significant fall from the preceding decades.

To move  from a minerals-led to a knowledge-based economy, the government undertook to implement reforms to expand employment and make Botswana’s products and services more competitive on the world market. The Information and Communication Technology (ICT) sector was expected to contribute to this effort. As an indicator of its prospects, cellular phone subscriptions moved from 13 per 100 inhabitants in 2000, to over 169 per 100 of inhabitants in 2014. There was a distinct possibility of ICT opening up new jobs and development opportunities, especially for youth in new occupational areas such as digital design, online content production, and data analytics. According to the Youth Empowerment Minister, Tumiso Rakgare: “We want to move with new trends and best practices in the content creation industry.”

This would require improved internet access, new e-government strategies, and expanded use of ICT as measures towards job creation and ICT-enabled development.  As is shown below, it has been a mixed record.

Amazing Infrastructure

Over the last decade, Botswana invested extensively in infrastructure to support the vision of a digital-enabled development, with USD 32.3 million pumped into the Trans-Kalahari Fibre Network. The network was intended to deliver 2,000 kilometres of optical fibre across the land-locked country’s southern regions and to link into nearby countries such as Namibia and South Africa.

Another fibre-optic loop links the capital, Gaborone, in the south, to the northern population hub of Francistown. The country is also linked to the rest of Africa through the Eastern Africa Submarine Cable System (EASSy) and the West Africa Cable System (WACS).

Against the background of these major investments, Botswana’s ICT policy and regulatory arrangements were to be repurposed to help translate this elaborate infrastructure into advanced levels of corporate communication, citizen access and high-speed connectivity for national development. The current national strategic masterplan, dubbed Vision 2036, aims to realise these goals by transforming Botswana from an upper middle-income country to a high-income country by 2036. Its implicit aim is to use ICT as a transformational tool towards creating a knowledge-based society.

Deficits and Challenges

While the broad provisions of the strategic plan remain relevant and admirable, it is evident that a foundation of technological transformation was not explicitly embedded in the Plan’s published descriptors. A dedicated ICT pillar, as a necessary component of the sought after knowledge society, seems to be missing. While there has been progress in implementing such laws and policies as the Cyber Crime and Computer Related Crimes Act (2018) and the Botswana National Cyber Security Strategy (2020), other approved policies and laws remain in abeyance. These include the Data Protection Act, which was approved by Parliament in 2018 but has not yet implemented. This is because the establishment of some key institutional structures and regulations are awaited. The same is true for Botswana’s controversial Media Practitioners Act 2008, which is now facing revocation and a possible re-write.

If the noble objectives in Vision 2036 are to be realised, Botswana’s policy and implementation structures will need to be more agile in order to meet the commitment for a knowledge-based society. This goal will also remain challenging given the economic setbacks caused by the Covid-19 pandemic.

Despite the high levels of infrastructure investment, there is little evidence of an expected incoming flow of ICT-related foreign direct investments, or of innovative local investors preparing to build out digital platforms and offer new creative services. It is these initiatives and hoped-for investments that would generate the increased employment levels that the Youth Empowerment Minister had envisaged. In reality, expanded career opportunities such as those in content development services, animation, film production and digital design appear slow to emerge, but are necessary catalysts. Hopefully, the expected early fruits of the vast infrastructure investment in an intended diversified knowledge economy will emerge soon.

One of the agencies that could help to drive the process of renewal is the Botswana Communications Regulatory Authority (BOCRA), whose function it is to oversee a converged ICT and Broadcasting environment – key building blocks of the digital, knowledge-based economy. BOCRA’s roles include oversight over the electronic media, regulation of internet service provision and promoting the broader telecommunications network systems that are needed to power the development of data intensive services.

Established in 2013, the well-resourced BOCRA inherited considerable experience from its predecessor, the Botswana Telecommunications Authority. The institutional restructuring that gave rise to BOCRA was clearly part of a process of telecoms liberalisation that spawned several small internet service providers (ISPs) and new radio broadcasters. The regulatory restructuring also led to the creation of Botswana Fibre Networks Limited, BOFINET, the infrastructure provider, and to the emergence of a separate privatised BTC mobile telephony offshoot called BeMobile. These too should be playing a more dynamic and visible part in building the knowledge society. This new BeMobile company has become a cell phone competitor to its more established incumbents, Orange and Mascom.

This liberalised competitive framework was undergirded by some key legislative reforms that were meant to give legs to the country’s strategic development plan, Vision 2036, and no doubt to the new drive for knowledge society status. The liberalisation process and its outcome were given context by Botswana’s earlier  National ICT Policy of 2004, widely known as ‘Maitlamo’, that foreshadowed many of the current regulatory and legislative changes.  The Communications Regulatory Authority Act of 2012 that established BOCRA as a converged regulator, was also meant to help streamline the country’s ICT strategies, but key challenges remain.

Poor Network Service

Contrary to BOCRA’s 2015 User Survey, which indicated that almost 80% of internet users were satisfied with service quality, there appears to be deepening concerns about effective internet access and network service quality by a growing community of smartphone users. Stats Botswana indicates that while mobile broadband subscription was at 3 per 100 of inhabitants in 2000, this had grown to 67 per 100 of inhabitants by 2017. Despite this dramatic growth in mobile cellular subscription, there are complaints that prices on mobile airtime and on data bundles are challenging for lower income users, including students and some educators who have been forced to migrate online in the face of the Covid-19 pandemic’s effect on educational service delivery.

A February 4, 2018 report in the Sunday Standard newspaper said BOCRA, the regulator, had released a report on recent consumer complaints against telecoms service providers. The newspaper report said that, according to BOCRA, the complaints concerned, among others, billing, missing airtime and data bundles, faulty telephone lines, slow internet speeds, mobile money and termination of contracts. In an  earlier report  in The Gazette newspaper of March 30, 2017, it was alleged that consumer prices were inflated. The newspaper posed questions to operators, including,  “why do all mobile operators charge almost similar – between 60 thebe and 1.50 (pula) per MB?” The Gazette also inquired about what operators thought of “consumer complaints about the high prices in the market”. The report suggested that to some users, internet service provision in Botswana was expensive, spotty and way too slow for promised package speeds.

In light of these challenges, a key question for policy-makers is how regulation of internet prices and mobile service quality will be carried out in order to facilitate innovation among youthful ICT enthusiasts and digital business ventures. Should there be more consistent oversight over mobile termination rates and more aggressive monitoring of service quality?

Yet, getting to the coveted ‘knowledge society’ threshold cannot be based primarily on improved ICT service delivery and reduced pricing alone. It must also include reforms in broadcasting policy, provisions for cost-effective management of big data, training in cultural and creative industries, and competitive regional marketing for design and production services. While the critical issues of digital access, network quality and affordable prices remain central to successfully driving buildout of the future knowledge society, other factors, such as incentives for private investments, wide-scale ICT training and agile policy implementation are also crucial in transforming one of Africa’s most peaceful and prosperous countries.


Hopeton S. Dunn is a a Professor of Media and Communications at University of Botswana. As a   CIPESA Fellow, he is interested in communications policy reform, digital literacy and inclusion, effective internet access and equity, especially as they relate to people in the Global South. His work spans media regulation, technology policy-making, and new theoretical constructs for development. 

Tech to the Rescue Against Covid-19: Reflections from West Africa

By Afi Edoh |

The role of technology in aiding the Covid-19 fight in Africa is increasingly undisputed. As Covid-19 cases have grown in Cote d’Ivoire, Ghana and Togo, governments and the private sector have played a decisive role in the three countries’ technology-based response measures, with large scale national efforts to minimise the social-economic impact of the pandemic.

In Ghana, in the wake of the pandemic, the Ministry of Health partnered with the Ministry of Information to leverage websites, USSD short codes, toll free lines, alongside broadcast media to share with the citizenry information on the virus spread and response management measures. The government also rolled out utility (water and electricity) subsidies and reduced from 9% to 5% the communications service tax as part of its relief interventions. Telecommunications operators also supported the fight against Covid-19, with MTN and Vodafone supporting distance learning with zero-rated access to education content for subscribers.

In Togo, in a move to promote cashless transactions, telecommunications operator Moov waived fees on mobile money transactions and payments for utilities. Meanwhile, the Association of Volunteers for the Promotion of Youth (AV-JEUNES) launched a mobile application which provides reliable information on Covid-19, practical advice and awareness videos in French and four additional local languages. Initially intended to provide sexual and reproductive health information to youth, women and vulnerable populations, the platform known as eCentre Convival has supported the fight against misinformation and helped educate pregnant women and young people about the coronavirus. In the telecommunications sector, service providers rolled out reduced price offers and doubled internet speeds.

Meanwhile,  partly to fight the spread of false and misleading information on the virus, Orange Cote d’Ivoire launched a media platform to allow print, online and broadcast media to keep abreast of its Covid-19 response and relief measures. MTN and the Ivorian government partnered to support data-driven decision making in the fight against the virus. Like in Ghana, MTN Cote d’Ivoire waived mobile money transaction fees and subsidised internet services. As part of social-economic relief strategies, the Ivorian government announced a grace period for utility service payments.

 Covid 19- Statistics at April 2021

Country Confirmed case Recovered Deaths Date
Togo 12,610 10,350 121 April 20, 2021
Ghana 91,783 89,661 772 April 16, 2021
Ivory Coast 45,570 45,160 274 April 20, 2021

These examples from the three countries point to a variety of ways in which governments, telecommunications operators and innovators have ensured service continuity, promoted digitalisation and access to reliable information in the face of Covid-19 lockdown restrictions.

Indeed, an opinion assessment through an online survey and interviews conducted by the author among 42 individuals, indicated that online platforms including social media were the primary means through which citizens in the three countries stayed informed during the pandemic. However, whereas there have been efforts to provide content in local languages, English and French remained predominant, excluding illiterate segments of the population.

As stated by one respondent, “the exponential growth of online platforms in the wake of Covid-19 will have a powerful effect on the digital economy, enabling business and the public sector to explore new service offerings, with significant efficiency gains.” The respondent added that with a supportive policy and legislative environment, alongside infrastructure roll out and more local language options, across the three countries, “entire sectors and traditional business models, whether in the field of transport, hospitality or automotive industry will be transformed.”


Afi Edoh is a CIPESA Fellow exploring  digital transformation and the digital economy in Ivory Coast, Ghana, and Togo during the Covid-19 pandemic, to determine value and innovation opportunities as well as challenges.

The Data Politics of Pandemics: The Cost of Covid-19 Denialism

By Bernard Sabiti |

At the onset of the Coronavirus disease (Covid-19), the prognosis for how Africa would manage the  pandemic was bleak. Many (mostly western-based) epidemiologists anticipated that the pandemic would kill millions of Africans. Researchers at the Imperial College London put the number of estimated deaths at three million as the worst case scenario if nothing was done.

As the pandemic ravaged the western world, however, many of these scientists and analysts were mystified by the comparably fewer deaths in Africa. While many credited Africa’s young population, less travel infrastructure, and a stroke of luck for this success, John Nkengasong, Director of the Africa Center for Disease Control and Prevention, attributed this early success to African countries taking radical preventative steps very early on.

Having dealt with epidemics such as Ebola in recent years, many countries in Sub-Saharan Africa were more prepared and had more supportive infrastructure in place than was apparent to outsiders. The harsh lockdowns, instituted at a terribly high cost to livelihoods of already poor populations, may have inoculated most of the continent from the kind of catastrophe that befell Italy, the United States of America (USA), the United Kingdom, Brazil and other countries.

This, however, is not to say that all African countries took the same scientifically sound responses to the pandemic. Some governments took a dismissive approach to the disease. Some outrightly denied its existence. In all instances, there have been significant social-economic and political costs.

A Deadly Infodemic

From presidents to religious, and opinion leaders, through to citizens, a small, but influential group of Covid-19 skeptics harmed an otherwise somewhat successful response to the pandemic on the continent.

Increased spread of false and misleading information about the virus via social media platforms has exacerbated the problem, often across demographics –  the educated and uneducated, young and old, rural and urban. African ‘WhatsApp aunties’ have been the most susceptible to, and purveyors of, Covid-19 misinformation, a phenomenon that compelled the World Health Organization (WHO) Africa Office to directly appeal to them to join the fight against misinformation.

However, when a government, under the tutelage of a powerful president, leads the misinformation campaign, the dynamics become different in scope, and the impact to public health and safety can be more catastrophic. Some governments have weaponised Covid-19 information and data to narrow the democratic space and muzzle political opponents.

For example, the governments of Tanzania and Burundi, led by their outspoken and populist presidents, outrightly denied the existence of the virus, stopped sharing data with WHO, and even harassed WHO officials based in those countries who were tracking the virus. Both presidents have since died – officially from heart-related complications but suspicions abound that they succumbed to the coronavirus disease. Both countries continue to reel from multiple deaths, attributed to ‘acute Pneumonia’, which independent experts say is a euphemism for Covid-19.

A case study of Burundi and Tanzania: one learned its lesson and changed tack, the other stayed the course with devastatingly different outcomes for both of them.

Tanzania

When neighbouring countries such as Uganda, Kenya and Rwanda were frantically scrambling to shut down borders, schools, economies, and enforce mandatory curfew and quarantines, the Tanzanian government did not institute a lockdown and emphatically told its people that their daily routine would remain unchanged. Markets, churches, sports events, bars, and restaurants remained open even after the country confirmed its first case of Covid-19 on March 16, 2020. Two months later in May 2020, authorities stopped updating the WHO with Covid-19 statistic, which at the time stood at 509 cases and 21 deaths.

President John Pombe Magufuli incredulously claimed that the virus was not real, and that he had ordered tests for goats and pawpaws which had all returned positive results. In any case, he said, if the virus was real, God would protect the country. The government made no plans to order for vaccines which Magufuli termed a western plot to exterminate his people. Instead, Magufuli encouraged steaming, using natural remedies, and most importantly he encouraged prayer.

In the meantime, there were an increased number of deaths attributed to pneumonia in Tanzania, with the dead buried under the cover of night, and relatives cowered into silence. With an official policy of not reporting Covid-19 cases, the full scale of the virus’ toll in Tanzania is impossible to tell.

In February 2021, the Catholic Church of Tanzania broke its silence, reporting that up to 25 of its priests and 60 nuns had died of Covid-19, and when the Vice President of semi-autonomous Zanzibar died, the government there admitted Covid-19 was the cause of death and urged citizens to take precautions. Several high-profile individuals, including cabinet ministers, died but the government remained in denial. In one infamous incident, the country’s Finance Minister was taken from Intensive Care and paraded before the media to dispel rumours that he was dead. In coughing fits and clearly weak, surrounded by mask-less officials, he struggled to make a statement.

When President Magufuli disappeared from public view for weeks in mid-February, the country was rife with speculation that he had contracted the virus. The government dismissed the reports as untrue and claimed that the president was “busy working hard” for the country. Opposition leaders claimed that Magufuli had been flown to Kenya on life support due to Covid-19. This was again dismissed by the government. On March 17, 2021, the government announced that the president had died from heart disease.

Burundi

In May 2020, Burundi expelled WHO officials for questioning the wisdom of holding a presidential election amidst the pandemic. At the time, the country had not instituted a lockdown or any other preventative measures. A general election went on with massive rallies. By June 24, 2020 the country had reported 144 cases and one death, amid criticism that the true scale of the pandemic was not being reported. Civil society and health workers were purportedly gagged from talking about the virus.

The shocking death of outgoing president Pierre Nkurunziza in June 2020, however, seems to have caused a change of heart in the new leadership. Officially, Nkurunziza succumbed to a heart attack. However, many analysts alleged Covid-19. His wife had earlier been evacuated to Nairobi, Kenya for treatment, allegedly for the virus.

In July, the incoming government adopted a new Covid-19 response strategy, putting in place measures and restrictions including mandatory Covid-19 negative test results and quarantine at a government designated facility for incoming travellers. Land borders with the Democratic Republic of the Congo and Rwanda were closed and the new president declared Covid-19 “the biggest enemy of Burundians.”

Both Magufuli and Nkurunziza were fervent Christians, the Tanzanian a devout Catholic, the Burundian a Pentecostal, and both had a penchant for populist politics. The intersection of religion, social media misinformation and populism in the two presidents’ approach created a perfect combination for an anti-science, conspiracy-filled fertile ground for Covid-19 misinformation to thrive.

Weaponisation of Social Media

Only 22% of the continent’s population has internet access. While the digital divide between rural and urban Africans is still wide, with increasing availability of cheap smartphones, and enabling infrastructure like rural electrification and broadband programmes, there is increased access to information via online platforms compared to traditional broadcast media. This is creating a challenge with communities that are not media-savvy and are unable to decipher context or fact-check information received, and are therefore more prone to misinformation.

Consequently, social media has had a devastating role in fueling Covid-19 misinformation in Africa.  From ‘WhatsApp aunties,’ to religious leaders who claim that the virus does not exist, or that Africans are immune to it, or that it is just the flu, or a punishment from God, the information ecosystem has been fostering faster spread of Covid-19 denialism. This ecosystem feeds off each other, mutates and multiplies just like the virus itself as it moves easily and seamlessly across platforms reaching broad audiences. An obscure video from Brazil will reach the remotest village in Nigeria within minutes.

Socio-Economic Impacts of Covid-19 Denialism

As more African countries procure vaccines and inoculate citizens, it is expected that the pandemic will soon recede, and economies are revived. Approaches like that of Tanzania will likely harm its once thriving tourism industry as more tourists perceive it as an unsafe destination. Already, a number of countries have banned flights to and from Tanzania, including some neighbouring ones like Kenya that have closed some borders with the country. Most Western embassies currently maintain the highest-level travel risk advisories against the country. Prior to the outbreak of the pandemic, tourism was Tanzania’s fastest growing sector, employing over 10% of the total workforce and serving as the largest single source of foreign currency. The proposed adoption of Vaccine Passports, if implemented, is likely to further isolate the country.

Corruption and Covid Conspiracies

Meanwhile, Covid-19 has turned out to be not just a health and economic crisis but also a corruption crisis. The 2020 Corruption Perceptions Index (CPI) released on January 28, 2021 by Transparency International reveals that persistent corruption is undermining health care systems and contributing to democratic backsliding amid the Covid-19 pandemic. Politicians, from South Africa to Uganda, have taken advantage of the pandemic to illegally seize lucrative procurement deals, and gone on borrowing sprees, ballooning countries’ domestic and external debt in the process. This has further fueled conspiracies in some countries that Covid-19 and its numbers are a ploy by corrupt leaders to rip off taxpayers.

Ultimately, the seeds of misinformation, including a culture of mistrust and skepticism against the government, have the potential to affect public programmes implementation, in public health and beyond, as populations will continue to question the science and intentions.

Addressing the Covid Denialism Infodemic

  • Misinformation counter-narratives: As fake news and misinformation thrive on social media, governments need to utilise the same platforms, including through champions, with counter scientific messaging to allay fears, misconceptions and conspiracy theories.
  • Multi-agency coordination and collaboration: Close coordination and collaboration among fact-checkers, public health institutions and other communications stakeholders is essential for addressing the unique misinformation challenges faced today, “where informational ambiguity based on scant or conflicting evidence, or emerging scientific knowledge can exacerbate the spread of disease.”
  • Narrow the Digital Divide: Dedicated efforts to promote connectivity in tandem with digital and media literacy programmes should be scaled up.
  • Promote Covid-19 data transparency: Many African countries have established Covid-19 websites and information portals where infections, deaths and recovery rates are published. Meanwhile, the WHO Africa Region and CDC Africa run dashboards that are updated daily. However, many other governments still do not report routine Covid-19 data. Readily available, accessible data including on cases, procurement, vaccines, emergency relief and other measures will provide firsthand evidence to users and dispel misinformation and improve transparency around containment measures.

Bernard Sabiti is a Kampala-based Public Policy researcher and analyst focussing on the role of data and access to information in sustainable development.