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18Feb

Ugandans Turn to Proxies, VPN in Face of Social Media Shutdown

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| By CIPESA Writer
On the morning of the highly anticipated general elections in Uganda, citizens woke up to no access to social media platforms Facebook, Twitter and Whatsapp. The popular mobile phone-based financial transaction service commonly known as Mobile Money was also offline.
Tech-savvy Ugandans keen to keep information on the electioneering process flowing turned to sharing information on proxies and apps that enable circumventing the blockage through Virtual Private Networks (VPN).
Within hours, as more and more citizens got back online, there was a spike in social media activity. By 1pm local time, the hashtag #UgandaDecides recorded 35,000 tweets. Three hours later at 4pm, the number of tweets with this hashtag had jumped to 56,000. By 5pm, the hashtag boasted over 64,000 tweets. As at 7pm, the figure stood at over double that of 1pm and was still growing.
Incumbent President Yoweri Museveni, who has been in power since 1986, is standing in the current elections and faces perhaps the strongest electoral challenge ever to his three-decade rule. Ugandan citizens’ level of online civic engagement was sparked by the first ever televised presidential debates, the first of which was held in January and the second just last week. During both debates, #UgandaDecides alongside #UGDebate16 trended, raising some level of trust in the electioneering process.
But this trust seems to have been turned on its head today. Internet services in various areas of the country have been intermittent, leaving many unable to access information. Leading telecommunications service provider MTN issued a statement confirming that Uganda Communications Commission (UCC), the regulator, had “directed MTN to disable all social media and mobile money services due to a threat to public order and safety.” There has been no communication from any of the other service providers including Vodafone, which has championed disclosure of government requests for user information and surveillance support through its annual Transparency reports.
An official at the communications regulator confirmed to the local Daily Monitor newspaper that they directed ISPs to block access to social media sites over “national security” concerns related to the “sensitive” elections period.
As the day progressed, growing numbers of citizens were able to share updates on late arrivals of voting materials at various stations, reports of election malpractice, and provisional election results.
Previous election periods in Uganda have seen a crackdown on social media, voices critical of the ruling party, and independent media in the guise of promoting public order and unity as well as preventing the spread of false information. The 2011 elections were marked with filtering of short message services (SMS) which contained certain words.
Today’s blockage is for an indeterminate period.
See also State of Internet Freedom in Uganda reports 2014 and 2015.

15Dec

Thanks to ICT, government secrets get ever fewer

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By John Walubengo |

Have ICTs enhanced political participation, social accountability, public service delivery and citizen engagement in East Africa in the recent past?
These were the research questions behind a study commissioned by CIPESA, a regional think tank focusing on ICTs in East and Central Africa.
In Kenya’s case, the answers are found in its recently published ICTs in Governance report. Some, which make for interesting reading, are highlighted below.
ICT IN POLITICS
During the last general elections, Kenyans flocked onto social media platforms in support of their parties and presidential candidates.
Parties also embraced ICTs and used it to extensively engage with supporters in dynamic and interactive ways that were previously impossible.
Blogs, Facebook walls, Twitter pages and websites were constantly updated with real-time information about campaign events, meetings, party manifestos amongst others.
However, the ugly side of ICTs was later to emerge after the Supreme Court validated the hotly contested presidential results.
With the ICC case hanging in the background, many say that Kenyans opted for “electronic” rather than the “physical” post-election violence experienced in 2007/8.
Social media tools were deployed to mount vitriol against perceived enemies, along the usual tribal contours that define our politics while degrading our capacities as a united nation.
This ethnicised use of ICT continues to be worrying as we move towards the 2017 elections.
ICTs AND SOCIAL ACCOUNTABILITY
ICTs have proved to be a strong platform for enhancing transparency and accountability. Many government agencies have deployed ICT platforms to share documents that were previously inaccessible in their “hard-copy” state.
Parliament’s website has regularly updated copies of the Hansard, the Treasury has recent copies of the Budget, with the Controller of Budget regularly reporting on how it is administered.
Publicly procured contracts are also frequently listed and updated by the Public Procurement Oversight Authority.
Various commissions have also adopted ICTs with the Commission for the Implementation of the Constitution, the body mandated to ensure that the Constitution is implemented deploying a bill tracker – a tool for monitoring proposed, pending and enacted constitutional bills.
The problem, however, is that Kenyans do not read or visit such useful sites, preferring instead the easier route of embracing, without filtering, whatever they get from their political, religious and so-called FM radio “celebrities”.
ICTs and PUBLIC SERVICES 
The report observes that due to the high penetration of mobile services, the government has been able to improve services.
Mobile money markets have also helped in making electronic payments and reducing the risks associated with handling physical cash.
Notable mentions go to the Kenya Revenue Authority’s iTax system, the government financial system IFMIS, the Huduma Centres and the eCitizen portal. Local governments have also not been left behind, with many of them adopting electronic revenue systems such as Nairobi’s parking system.
The challenge, however, remains, in that corruption persists both in the public and private sector. Just because money was paid electronically doesn’t mean it can’t also be stolen electronically.
ICTs AND CITIZEN ENGAGEMENT
Here is where Kenyans have excelled, particularly Kenyans on Twitter (#KOT). Using the power of social media, the report cites several instances where Twitter campaigns were mounted, leading to a change of action or policy.
#SpeechYa500K led the government to abandon flying the President’s Madaraka Day speech to far-flung counties at the cost of 500,000 shillings while #AngloLeasing got the government hard-pressed to explain why it was making further payments to shadowy contractors.
#SomeoneTellCNN has also been used to get CNN to apologise for negative publicity, while #TintedWindows spared Kenya’s middle class from a police directive that would have compelled them to remove their much-valued tinted film from their car windows.
In summary, ICTs have indeed come a long way and have played a significant role in the governance framework. We must be cautious, however, since ICTs cut both ways – they can be used positively or negatively.
This article was first published by the Daily Nation.
Read More
23Nov

Reflecting on ICT for Democratic Engagement in Uganda’s Rwenzori Region

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By Ashnah Kalemera |
In the Rwenzori sub-region of western Uganda, Information and Communication Technology (ICT) tools have been key tools in promoting public accountability and improved service delivery. Through an ICT “convergence approach” that combines SMS, radio and online polling, Toro Development Network (ToroDev) has for the past five years promoted information and knowledge sharing for citizens’ engagement with their leaders on priority service delivery needs and concerns in the region.
ToroDev’s project, which is part of the ICT4Democracy in East Africa Network, has empowered local citizens in offline and online advocacy and engagement with duty bearers, trained radio journalists in reporting and promoting debate on accountability issues, facilitated quarterly accountability meetings between citizens and leaders, and supported the initiation of 15 civic groups in the region. The civic groups, also known as rural advocacy forums, consist of 80 members each, and are involved in citizen journalism and community mobilisation for the radio debates and accountability meetings.
Over the years, the project has seen increased levels of citizen participation and engagement. In 2014, each monthly advocacy forum meeting was attended by at least 50 members. Outcomes from the monthly meetings are discussed on radio talk shows. Meanwhile, 60 leaders at sub-county and parliamentary level participated in the deliberations and jointly with citizens drew up action plans, among them, the State Minister for Finance.

In western Uganda’s Rwenzori region, citizens’ participation on radio talk shows on governance issues through SMS, call ins, and social media grew from 304 in June 2014 to 4,835 by Nov 2014. See ICT4Democracy in East Africa Annual Review 2014.

Citizens have also gone on to leverage social media to engage in discussions on governance and service delivery. See for instance State of Service Delivery in Rwenzori Region, Orukurato, Rwenzori Journalists Forum and Listeners’ Forum Facebook with active membership pages.
However, at a national level participation of citizen in public affairs remains low. During the 2011 presidential elections, only 59% of registered voters cast their ballot. According to the 2013 Uganda National Household Survey, only 7% of households have a member that participates in governance at the local level, down from 10% in 2010.
The 2013 survey estimates that household participation in local governance in Western Uganda stands at 8.1% and the region boasts the highest proportion of citizens registered as voters (89%).
In the run up to the 2016 national elections, ToroDev convened regional stakeholders at a conference to reflect on the role of ICT in the electioneering processes. Uganda will hold local, parliamentary, and presidential elections in February 2016.
Speaking at the conference, Dr. Paschal Kabura, the director of Uganda Martyrs University Fort Portal campus, urged local citizens to take interest in staying informed of regional concerns that directly affect their livelihoods. “Voter apathy must be overcome,” he said, while calling for more active citizen participation in local governance processes through the use of ICT.
Discussions at the conference also included mainstreaming gender in governance processes. Goretti Amuriat from the Women of Uganda Network (WOUGNET) highlighted the need for building women’s capacity to participate in advocacy and accountability engagements, and for promoting awareness of gender issues at community level. She also stressed the need to consider women’s special needs such as child care facilities at local government consultation meetings, and suitable timing and conducive locations of accountability forums for both women and men.
Amuriat urged workshop participants to fight “biased cultural attitudes” in the region such as only men being leaders, what a man says being “right and final” and women being undermined due to their domestic responsibilities. She said it was important for women to realise that such attitudes “are not biological but socially constructed.”
The conference provided a platform for feedback and knowledge sharing on the performance of existing rural advocacy forums and the potential for establishing forums consisting of local government officials and civil society organisations at district level.
“As a result of the work of advocacy forums we have seen water put in place for example in Mugusu and Katebwa sub-counties in Kabarole district, two class room blocks have been put in place in Bufunjo Seed school in Kyenjojo district, roads [have been] improved in Kichwamba, Rwebisengo and Ntoroko District,” said Tumwesigye Andrew, the leader of Bufunjo Forum in Kyenjojo District, during the panel discussion on the performance of advocacy forums. “We have improved staff in health centres in Bufunjo, improved accountability and improved participation of women in budgetary processes and meetings,” he added.
The conference, which was held on November 19, and 20, 2015 drew more than 80 stakeholders from the districts of Kabarole, Kyegegwa, Kyenjojo, Kasese, Kamwenge, Bundibugyo and Ntoroko. They included district planners, radio, print and TV journalists, civil society organisations, religious leaders, advocacy forum members, youth leaders, district information officers and other local government officials.
The ICT4Democracy in East Africa Network is a regional coalition of civil society organisations leveraging ICT to promote civic participation, human rights and democracy in Kenya, Uganda and Tanzania. Coordinated by the Collaboration on International ICT Policy for East and Southern Africa (CIPESA), it was established in 2011 with seed funding from the Swedish Programme for ICT in Developing Regions (Spider) and is currently supported by the Swedish International Development Cooperation Agency (Sida).
 

03Nov

Call for Evaluation Consultant: ICT4Democracy in East Africa Network

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The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) is seeking an evaluation consultant to establish the achievements, outcome and challenges registered by the ICT4Democracy in East Africa Network during the period November 2013 – October 2015. The evaluation will assess the appropriateness, effectiveness and outcomes of the network in relation to the program objectives.
Closing date for applications: 17:00 hours East African Time (EAT) on Thursday November 19, 2015
Further details on the scope, eligibility and how to apply are available here.

07Oct

ICT in Governance in Kenya – Policies and Practice

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“In November 2014, internet statistics source Socialbakers estimated that there were 3.6 million Kenyans on Facebook, with 64% of them male and 36% female. The majority of Facebook users (75%) were aged 18-34 years. As of September 2015, the Kenyan Twitter account with the highest number of followers was @UKenyatta, the Kenyan President’s account that had over one million followers, followed by @ntvkenya with 979,838 followers.”

This report reviews government and non-government Information and Communication Technology (ICT) initiatives in Kenya, and examines how ICT-related policies and other legislation affect citizen participation and democratic governance. Among others, the study covers the link between ICT and political participation, social accountability, public services delivery and citizen engagement. The report is based on policy analysis,
stakeholder interviews and literature review, and aims to inform awareness raising initiatives and advocacy for more progressive policies and practices regarding the use of ICT in governance and civic participation in Kenya.

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