Report Launch: How Telecom Operators in Africa Are Failing Persons With Disabilities

#FIFAfrica20 |

Today, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has released a new report which shows that several telecom companies in Sub-Saharan Africa have failed to meet their obligations to provide information and services to persons with disabilities. The report assessed 10 telecom companies in five countries: Botswana, Kenya, Nigeria, South Africa, and Uganda and was based on guidelines from the International Telecommunications Union (ITU) Model Accessibility Policy 2014, the  World Wide Web Consortium’s Web and Mobile Content Accessibility Guidelines, and the United Nations Convention on the Rights of Persons with Disabilities (CRPD).

Most of the companies assessed – despite being long-established operators with the majority market share in their respective countries – failed to prioritise the needs of telecom customers with disabilities in contravention of the companies’ obligations under national laws and the CRPD.

Safaricom in Kenya and Vodacom South Africa were found to be leading in improving accessibility of communication products and services for persons with disabilities. The good performance by Safaricom and Vodacom in comparison to other companies reviewed appears to be driven by the policies and culture of the Vodafone group to which both belong and not by regulations or regulators in Kenya and South Africa.

MTN’s operations in Nigeria, South Africa, and Uganda, as well as Airtel’s operations in Nigeria and Uganda seemed to give low consideration to accessibility of their services by persons with disabilities. This was evidenced by the consistent non-compliance with the accessibility indicators covered in the study across the countries where MTN and Airtel operated.

The report was launched at the Forum of Internet Freedom in Africa 2020 (FIFAfrica20) as part of commemorations of the International Day for Universal Access to Information (September 28). The findings  featured in panel discussions on how Covid-19 has accelerated the digital exclusion of persons with disabilities, which is undermining a key pillar of the 2030 Agenda for Sustainable Development Goals (SDGs) – the pledge to leave no one behind.

Given the critical role the telecom industry plays in providing information and communication services, it is of utmost importance that it takes deliberate measures to promote accessibility of its products and services. The industry also needs to create awareness of accessible mobile communications among persons with disabilities, their caregivers, and organisations of persons with disabilities (DPOs).

Recommendations

  1. Telecom operators need to address concerns of persons with disabilities regarding their services and products, including through provision of information in accessible formats such as Braille, large print, visual and audio formats; understand the numbers and needs of their customers with disabilities so that they build focused products and services to suit these customers; ramp up sensitivity training for their staff, including in basic sign language.
  2. Government agencies such as communication regulators and consumer protection units should enforce legislation on accessible communication products and services. More vigilance is needed in enforcing implementation of national disability laws, Codes of Practice, consumer rights regulations, and ICT and disability policies.
  3. Safaricom and Vodacom South Africa provide learning examples for other operators on proactively improving digital accessibility and building partnerships that improve service provision to persons with disabilities. Regulators also need to learn from these examples to offer guidance to operators in their jurisdictions.
  4. Telecom companies should form partnerships with academia, civil society, DPOs, tech developers and innovators and device manufacturers to develop accessible mobile communication solutions.
  5. Governments should offer incentives for investment and innovation in accessible mobile devices and software solutions to encourage the development and availability of such technologies and solutions. Examples of such incentives are tax exemption on handsets/mobile devices tailored to the needs of persons with disabilities.

The full report can be found here.

Three Days of Digital Rights: Here’s What’s Happening on Day One of FIFAfrica20!

FIFAfrica20 |

Not yet registered? Click here to gain an all-access pass into the Forum on Internet Freedom in Africa 2020

Day 1: Monday, 28 September 2020 

The Forum on Internet Freedom in Africa 2020 (FIFAfrica20) kicks off on Monday, 28 September 2020 which is also the International Day for Universal Access To Information (IDUAI). An opening panel of key actors in Africa’s digital landscape will explore the digital opportunities amidst the ongoing Covid-19 pandemic and implications on digital rights. The opening panel lineup includes Simon Allison, who in the midst of Covid-19 launched the Award-winning weekly publication The Continent, which introduced a unique disruption to journalism through its use of Whatsapp as a distribution platform.

Techprenuer and founder of the global enterprise application solutions provider AppsTech, Rebecca Enonchong will also share insights on some of the interesting digital shifts in Africa that have emerged in the wake of Covid-19. She will also reflect on the prevailing technology landscape and where we could potentially be heading as a continent.

#FIFAfrica20 Goodybag: As part of the Forum, we look forward to sharing the spirit of internet freedom in Africa. We have a few goody bags for standard attendees of the Forum!  So go ahead and share your vision for internet freedom in Africa (#InternetFreedomAfrica) and what stands out for you at #FIFAfrica. See what some of our friends have done Prudence Nyamishana, Nashilongo Gervasius, and Adéṣínà Ayẹni (Yoruba/English)
For more on the Forums including past events, visit: www.internetfreedom.africa

The African Freedom of Expression Exchange (AFEX) will host a session on data protection and privacy concerns in the fight against Covid-19  which will highlight some of the rushed Covid-19 related laws that emerged and their implications on freedom of expression, access to information and digital rights. The session will aim to make recommendations to civil society and other actors on how to advocate for the laws to be repealed or in some cases amended.
As strategic litigation continues to gain prominence as a tool for pushing back against regressive digital rights policy and practice in Africa, the Catalysts for Collaboration (C for C) have become a key resource for best practices and case studies on collaborating across disciplines in strategic litigation to advance digital rights. In 2017, the first version of the Catalysts for Collaboration was presented at FIFAfrica in Johanessburg, South Africa. Since then, the Catalysts have informed multiple training and learning sessions, including at FIFAfrica18 in Accra, Ghana and FIFAfrica19 in Addis Ababa, Ethiopia.

In response to numerous requests, the Catalysts have now been translated from English into French, Spanish and Russian, making them accessible to a wider audience. At FIFAfrica20, the new C for C website will be formally launched. Lawyers, activists and others involved in some of the case studies will briefly present some of their learnings in collaborative strategic litigation projects, followed by an interactive discussion.

As part of an ongoing project, the Center for Digital Resilience (CDR) is supporting civil society to crowdsource and understand disinformation within communities. In a session titled  What the world needs now is a way to crowdsource the fight against disinformation, the CDR will introduce the FIFAfrica20 audience to Waterbear – a suite of tools that makes it easy to gather, analyse, and access data needed to expose disinformation patterns. The session will also share relevant disinformation resources from global partners, such as a 101 toolkit for NGOs/CSOs, and a roadmap for the civil society sector’s efforts to detect and respond to online manipulation.

Meanwhile, the rapid expansion of digital technologies across the globe has profoundly transformed the way in which citizens engage with one another. Yet, beyond the attractive benefits of many of these new tools are hidden costs and broader implications for digital rights that must be considered. The adoption of certain technologies may impede digital rights, such as issues relating to data protection or built-in mechanisms that allow unethical surveillance of citizens. As new technologies continue to be introduced across Africa, it is crucial that governments and citizens alike closely examine the risks and digital rights considerations for all new technologies. The Center for International Private Enterprise (CIPE) will host a session titled Buyer Beware: Understanding Implications of Technology for Digital Rights that will examine the primary considerations and risks that citizens should be aware of when it comes to adopting new technologies; actions that governments should take to protect the data of their citizens; and how international norms and standards can help governments and technology companies ensure that new technologies are deployed in a way that respects digital rights.

Similarly, the  Global Network Initiative (GNI) will explore Trends in Content Regulation in Africa and Beyond based on a recent study conducted over a dozen governmental initiatives on Content Regulation & Human Rights.

Day one of the forum will also feature two skills-building sessions. Virtually, CIPESA, in partnership with CIPE and Data4Change will host a Data Skills Foundation Course which will introduce participants to a  4-step data workflow. Through practical exercises and interactive quizzes, students will learn how to source secondary data through online research, how to format data and perform basic calculations using Google spreadsheets and how to create a simple data visualization suitable for publication on social media. The course will conclude with an assignment for each participant to write and pitch an idea for a data-driven project at their organisation. Secondly, at a remote hub in Kinshasa, Democratic Republic of Congo, the Digital Security Group will be upskilling investigative journalists and human rights activists in risk assessment and digital security.

Lastly, look out for the daily Digital Security Hub, featuring multi-lingual (English, French and Arabic) tech security experts from across the continent, on hand to provide personal and organisation digital security support. You can find them in the exhibitor center or through the chat widget on the internetfreedom.africa website. The Digital Security Hub is a collaboration of DefendDefenders, Defenders Protection Initiative, Access Now, Greenhost, Digital Society of Africa, and the Digital Security Alliance.

 

Apply To Participate in Disinformation and Human Rights Online Training Series

Call for Applications |
To allow for interactive discussion about specific cases and in-country contexts, we are limiting participant numbers to 20. Please see below for eligibility criteria and details about how to apply.Details:
This online training series is aimed at expert and non-expert members of civil society with an interest in tackling misinformation and disinformation using a rights-respecting approach.
The training series will consist of two interactive workshops to be held via Zoom on:
Thursday 5 November, 2-4pm EAT and Wednesday 11 November, 2-3pm EAT;
OR
Wednesday 18 November 2-4pm EAT and Wednesday 25 November, 2-3pm EAT.
Participants will also be invited to participate in a one hour follow up call during December.
The series will be delivered by international, regional and local experts on disinformation and human rights and seeks to:

      1. Increase participants’ understanding of human rights issues relating to disinformation and misinformation.
      2. Increase participants’ understanding of policy and legal responses to disinformation in their region.
      3. Introduce participants to basic tools and methodologies to detect mis/disinformation
      4. Increase participants’ capacity to engage with representatives from government, business and journalism on disinformation and human rights (particularly the right to freedom of expression and the right to privacy) in policymaking processes and debates relating to disinformation and misinformation.

Please note that sessions will be delivered in English.
Eligibility criteria:
Applicants from the following countries are eligible to apply: Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Ghana, Kenya, Liberia, Madagascar, Malawi, Mauritius, Nigeria, Rwanda, Seychelles, Sierra Leone Somalia, Somaliland, Tanzania, Uganda.
Applicants affiliated to NGOs, social enterprise companies and think tanks are eligible to apply. Media, academic and non-affiliated applicants will also be considered.
Applicants from governments and private companies (except social enterprises) are not eligible for this training series. 
Selection criteria:
Eligible applicants will be assessed by the quality of their motivation to participate in the training, as set out in answer to their application.
We particularly welcome applications from individuals and organisations that are interested in engaging in this policy area within the region and/or their countries in the longer term.

The Erosion of Digital Rights in the Fight Against Covid-19 in Kenya

By Victor Kapiyo |

Kenya confirmed its first coronavirus (Covid-19) case on March 12, 2020, and as of August 26, 2020, the country had recorded at least 559 deaths, 32,803 confirmed cases, and 19,055 recoveries, with 429,513 persons tested.

Even before the first case was confirmed in Kenya in February 2020, the government had moved to establish the National Emergency Response Committee on Covid-19 to coordinate its preparedness, prevention and response to Covid-19.

The government subsequently introduced several measures to curb the spread of Covid-19 including suspension of public gatherings and other social distancing requirements; limitation on travel outside the country; imposition of a dusk-to-dawn curfew under the Public Order Act, 2003; travel bans in and out of the capital, Nairobi, and three other high-risk counties of Mombasa, Kilifi and Kwale.

The Ministry of Health has been providing regular updates on the pandemic both online and offline through its various platforms. It has provided routine updates including situation reports; Covid-19 protocols and guidelines; various public awareness messages; and daily press updates on the status of the pandemic. The government also required all broadcasters to air the health ministry’s Public Service Announcements (PSA) at no cost. As at May 10, more than 43,000 Public Service Announcements had been aired.

However, concerns remained over the negative impact of these measures on peoples’ enjoyment of their fundamental human rights, including freedom of expression, access to information, privacy and data protection, and freedom of assembly. Meanwhile, a rise in misinformation with respect to covid-19, has been met with responses from the government that have threatened human rights.

While there have not been reports of government efforts to block or filter content or to shut down websites to fight the spread of Covid-19 misinformation, it has used other means, including legal threats and arrests. In a public statement, the Cabinet Secretary for Health, Mutahi Kagwe, issued a warning, stating that “these rumours must stop … but because I know empty appeals will not work, we will proceed and arrest a number of them to prove our point.” Consequently, the government has abused the Computer Misuse and Cyber Crimes Act, 2018 to intimidate, arrest, and detain persons, including whistleblowers and critics, in order to censor what it has deemed false information in relation to covid-19.

Following these threats, the government has since arrested four individuals, with two bloggers charged under section 23 of the Act for publishing false information, which carries a penalty of five million shillings or imprisonment not exceeding 10 years, or both. In March 2020, 23-year old Elijah Kitonyo, a student, was arrested after publishing claims on Twitter that the government was deceiving people regarding the Covid-19 situation in the country. According to the authorities, this contravened the Computer Misuse and Cyber Crimes Act.

In the same month, blogger Robert Alai was arrested and charged under section 22(1) of the Computer Misuse and Cyber Crimes Act for publishing alarming and false information in a Twitter post that two people had died of Covid-19 in Mombasa. The arrest came a day after the statement by the Cabinet Secretary for Health warning against misinformation about the virus.

Another blogger, Cyprian Nyakundi, was detained the same week for claiming on Twitter that a senior Kenya Revenue Authority official had travelled out of the country and failed to self-quarantine after returning home. These arrests were unnecessary and disproportionate as there was no evidence of an intention to cause harm, or of harm being caused.

The government has also been accused of clamping down on freedom of association and assembly by restricting movement and mass gatherings during the pandemic period. In April 2020, the Law Society of Kenya challenged the curfew issued under the Legal Notice No. 36 – The Public Order (State Curfew) Order, 2020 under the Public Order Act, Cap. 56 as being unconstitutional. It also complained over the unconstitutionality of the use of unreasonable force by the police in enforcing the curfew.

In its ruling, the High Court found that the use of unreasonable force in enforcing the Order was unconstitutional. Undeterred, in July 2020, police stopped a public demonstration to commemorate the 30-year anniversary of the Saba Saba movement, whose origins date back to 1990 with calls for free elections and multiparty democracy. At least 50 people were arrested as police lobbed teargas at protesters, claiming the protest was illegal since the organisers lacked a permit, yet public gatherings were outlawed during the Covid-19 period.

Another critical aspect is the mass surveillance measures that have been quickly adopted to curb the spread of the virus. Massive data collection continues with collection of telephone numbers, personal information, residential addresses, details of people contacted, body temperatures, as well as location tracking. It is worth noting that all licensed telecom service providers are required to register all SIM cards issued with corresponding subscribers’ details. Also problematic is the development and use of various unproven technologies and mobile applications to support contact tracing. These increase the potential for abuse and present a risk for repurposing the technologies for mass surveillance after the pandemic.

Whereas Kenya has enshrined the right to privacy under Article 31 of the Constitution, and adopted a Data Protection Act in November 2019, the Data Commissioner is yet to be appointed. The contact tracing measures are questionable and potentially violate privacy rights. They lack clear or any legal oversight, and there are no documented safeguards in case of any breaches. Further, there is widespread ignorance regarding the application of the law to the government’s contact tracing programmes. Moreso, it is not manifestly clear how personal data from contact tracing will be collected, stored, and shared.

Civil society organisations have also raised concern regarding the independence of the Judiciary. This follows delayed funding for the Judiciary and recent Covid-19 budget cuts reducing the judiciary’s budget from KES 18.05 billion (USD 171 million) the previous financial year by KES 1.35 billion (USD 12.5 million), leading to suspension of key development programmes; suspension of judicial services during the Covid-19 period from March 2020, with limited court activity since; and the refusal of the President to appoint 41 Judges nominated by the Judicial Service Commission (JSC) in July 2019, despite court orders. Courts remain a critical point of call for those who seek constitutional remedies. Viewed collectively, these developments threaten access to justice and may affect the capacity of the Judiciary to effectively respond to and efficiently deliver justice to those whose rights may be violated during this period.

Meanwhile, the pandemic has led many to work from home, creating increased demand for internet services, and highlighting the ever-rising digital divide. Not all Kenyans have access to fast, and affordable internet, yet access to the internet and digital public services is increasingly being seen as essential for a dignified living.

According to the Communications Authority, internet subscriptions as of March 2020 stood at 39.3 million, while mobile SIM card penetration stood at 116%. While some companies such as Safaricom doubled the bandwidth allocation to their home fibre subscribers, the cost of accessing the internet remains a barrier for most of the population. Working and studying online also means that the public is at a higher risk of cyber incidents. Internet users can be exposed to hacking on online meeting tools, online banking fraud, surveillance, phishing and other email scams. According to the Communications Authority, the Kenya National Computer Incident Response Team detected 34.6 million cyber threats, comprising malware, distributed denial-of-service (DDOS) attacks, web application attacks and system vulnerabilities between January and March 2020, a rise from the 11.2 million attacks reported during a similar period in 2019.

Nonetheless, a number of positive measures have been adopted. In March 2020, the Central Bank of Kenya announced emergency measures to promote the use of mobile money for a three month period. These included the elimination of charges for transactions below KES 1,000 (USD 9.2); increase of daily transaction limits to KES 300,000 (USD 2,763); elimination of charges for transfers between mobile money wallets and bank accounts.

In conclusion, digital technologies have proven to be a key part of the solution to the current Covid-19 crisis. However, the rapid adoption of technologies could lead to decisions without consideration of the complex and long-term human rights impact, especially with regards to transparency and accountability.

According to the UN Secretary General, António Guterres, the post-Covid-19 world is expected to be more digital than before. Therefore, it will be essential for all stakeholders to ensure the respect for privacy, freedom of speech, transparency, participation, accessibility and accountability, including in the digital domain. There will also be a need for continued efforts to build trust and ensure fairness in the use of digital technologies, and bridge the digital divide across the country, to ensure marginalised and excluded groups are included to benefit from digitalisation.

Registration of Online Publishers and Broadcasters Threatens Free Expression in Uganda

By Edrine Wanyama |

The renewed order by Uganda’s communications regulator for online publishers and broadcasters to apply for licences before they operate presents a grave threat to freedom of expression and citizens’ right of access  to information.

Earlier this month, the Uganda Communication Commission (UCC) set October 5, 2020 as the deadline for “persons currently offering or planning to commence the provision of online data communication and broadcasting services” to obtain authorisation for providing such services to the public.  The latest directive comes two years after the initial notice of March 6, 2018, which instituted the requirement to seek authorisation from the regulator for the provision of these services. The March 2018 notice was widely criticised as an attempt to gag free expression online. Nonetheless, due to the fear of reprisal, an undisclosed number of providers of data communications services are said to have applied and acquired authorisation by early 2019.

The  latest notice specifically states that authorisation is required for “blogs, online televisions, online radios, online newspapers, audio over IP (AoIP), Internet Protocol TV (IPTV), Video on Demand (VoD), Digital Audio radios and televisions, internet/web radio and internet/web television.”

The notice comes at a time when digital communications are  taking centre stage in the lead-up to presidential and parliamentary elections to be held in February 2021. The country’s electoral body has decreed that, due to social distancing required by Covid-19 standard operating procedures, no physical campaigns will take place so as to ensure a healthy and safe environment for all stakeholders during the electoral process. Further, parliament passed the Political Parties and Organisations (Conduct of Meetings and Elections) Regulations 2020, which are aimed at safeguarding public health and safety of political party activities in light of the Covid-19 pandemic and provide for holding of political meetings including elections through virtual means.

Online platforms play a critical role in shaping the electoral process by bridging the gap between public office contenders and the electorate and promoting transparency and accountability in Uganda. The requirement for application, registration and authorisation threatens access to information, free speech and the rights to association and assembly. Such limitations will not only promote self censorship but also undermine individual participation in electoral processes.

The UCC has a long history of curtailing press and citizens’ rights – both during and outside of election periods – and is widely considered nondependent. In early February 2019, the Commission threatened to shut down the website of the Daily Monitor – an independent media house – for “publishing news without authorisation” in purported contravention of   the March 6, 2018 public notice. Besides the alleged non-compliance with the requirement to register for a licence to publish online, UCC also accused the newspaper of publishing defamatory news against the Speaker of Parliament, Rebecca Kadaga.

In 2006, the Daily Monitor and its sister radio station – KFM  were blocked from publishing electoral results, while the website of Radio Katwe that was highly critical of the government was also blocked. Five years later in 2011, the UCC ordered internet service providers to block the transmission of SMS messages that contained words related to  the Arab Spring pro-democracy movement or any other words the regulator thought might incite electoral violence. During the most recent elections period in 2016, social media platforms were blocked during the general elections and the inauguration of the incumbent president over “national security” reasons.

Besides setting the deadline for registration of online communications service providers, the regulator has also issued threats to prosecute those who spread false and misleading information.

Meanwhile, in 2018, the government introduced an Over the Top (OTT) tax which requires users of social media to pay UGX 200 (USD 0.05) before accessing platforms. The tax significantly cut the internet penetration rate in the country.

The actions by the UCC mirror those of the regulator in neighbouring Tanzania. In July 2020, Tanzania further entrenched digital rights repression amidst a looming election by issuing regulations that require licencing and taxation of bloggers, online discussion forums, radio and television webcasters, and repress online speech, privacy and access to information.

With the current low levels of access to  broadcast media and ICT, Uganda  needs to  encourage rather than limit the use of these technologies. Should  UCC’s notice be effected, it will frustrate efforts to contain Covid-19 since a lot of the information on the pandemic is provided through online platforms. Moreover, the notice will gag online freedoms and shrink the space within which democratic rights are exercised.