Using SMS to Promote the Right to Health in Tanzania


By Ashnah Kalemera |
In pursuit of strategic mechanisms to promote and protect human rights in Tanzania, the Commission for Human Rights and Good Governance (CHRAGG) has this year embraced the use of digital technologies to advance the right to health among vulnerable communities and human rights practitioners in five regions in Tanzania.
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In August 2016, CHRAGG embarked on a campaign that leverages its SMS for Human Rights reporting system to improve rights awareness and protection for some hitherto marginalised groups. Under the drive, up to 100 commission staff at the head office in Dar es Salaam and three regional offices (Mwanza, Lindi and Zanzibar) have been trained to improve their understating of the right to health and to enable them to appropriately handle related violation reports received through the digital platform.
The CHRAGG training also benefited 190 individuals including sex workers, the elderly, women, health practitioners and local leaders who were trained on the principles of the right to health and how to monitor and report rights violations. Most of the training beneficiaries (61%) were female.
Breakdown of training beneficiaries
By Gender
gender
By category
occupation
Vulnerable and marginalised communities such as indigenous people, women, and sexual minorities are often less likely to enjoy the right to health. According to the World Health Organisation (WHO), achieving all citizens’ right to health is closely related to other human rights including non-discrimination, access to information and participation.
The right to health includes both freedoms and entitlements.

Freedoms include the right to control one’s health and body (e.g. sexual and reproductive rights) and to be free from interference (e.g. free from torture and from non-consensual medical treatment and experimentation).

Entitlements include the right to a system of health protection that gives everyone an equal opportunity to enjoy the highest attainable level of health.

See WHO Health and Human Rights Factsheet

As a result of the training, CHRAGG staff have better understanding of minority rights and have incorporated this knowledge into their daily work. As stated by one staff member, the training enabled them to make the link between the right to health, free expression and equality. “I never thought [other rights] are covered in right to health,” he said. Another noted, “I did not know [that] the commission could be involved in this,” referring to protection of the right to health.
However, training participants highlighted concerns in using the system such as slow resolution of reports. Going forward, commission staff are expected to specifically categorise health rights violation reports received from minority and vulnerable groups as part of case handling procedures and work towards their speedy resolution.
In December 2012, CHRAGG launched the SMS for Human Rights System to make it easier for citizens to report human rights violations. Since then, the commission has conducted campaigns throughout Tanzania to raise awareness about the system. This has greatly boosted the number of reports received through SMS.
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The commission is developing and testing a minority groups’ database within the existing complaints handling system. Once implemented, the database will enable toll-free human rights violations reporting for minorities, efficient and confidential case management and follow-up, as well as disaggregation of statistics on minority rights abuses
Established in 2001 in fulfillment of Tanzania’s national constitution, CHRAGG plays the dual role of an ombudsman and a human rights commission for the protection and promotion of human rights and good governance.
CHRAGG is a member of the ICT4Democracy in East Africa Network whose work is supported by the Swedish International Development Cooperation Agency (Sida) and the Swedish Programme for ICT in Developing Regions (Spider). The network is coordinated by the Collaboration on International ICT Policy for East and Southern Africa (CIPESA).
 

Amplifying Community Rights Through Social Media in Kenya


By Ashnah Kalemera |
Human rights violations incidents are on the rise in Kenya with extrajudicial killings and police brutality among the cases reported recently. Social media has enabled quick reporting of such cases while also creating increased awareness of the reported incidents. Through a mix of Twitter, radio and physical engagements, the Kenya Human Rights Commission (KHRC) is improving its effectiveness in promoting human rights and documenting violations in the lead up to the 2017 national elections.
The commission is seeing success in mobilising citizens for protests and marches, as well as getting stakeholders to participate in debates related to human rights. Through quarterly Twitter chats, the KHRC is popularising various human rights issues and bringing to the fore struggles faced by communities that have little online presence and who have limited avenues for participating in community affairs.
A Twitter chat hosted in September 2016 to promote dialogue on governance and anti-corruption drew panelists from the Institute of Economic Affairs (IEA-Kenya), Transparency International Kenya, International Commission of Jurists (ICJ)-Kenya, Society for International Development and Kenya Association of Manufacture (KAM).
Another chat on insecurity (under the hashtag #InSecurityKE) hosted in July 2016 explored the causes of social insecurity, challenges faced in addressing it and proposals for overuntitledcoming those challenges. Panelists included the Kenya National Commission
on Human Rights, Amnesty International Kenya, Independent Medico-Legal Unit (IMLU) and ICJ-Kenya.
In another drive, the KHRC on October 10-13, 2016 mobilised 300 members of the Makonde community who live along the south eastern coast of Kenya for a walk dubbed “Trek against Statelessness”, from Kwale county to the capital Nairobi. The walk was in protest against the exclusion of the community from attaining formal national recognition and identity documentation. Several members of the Makonde community have lived in Kenya for about half a century after many of them immigrated from Mozambique.
Upon arrival at the State House, President Uhuru Kenya gave audience to the community and promised that all of the members would be registered as citizens. The registration process kicked off on October 24 and ended on November 10, 2016.
In the weeks leading up to the walk, among the channels utilised by the commission to mobilise participants were online platforms, with the hashtag #MKenyaNiWho (“Who is a Kenyan”) used to raise awareness of the Makonde community’s plight. Furthermore, a radio talk show was hosted on Citizen Radio for the Kwale Human Rights Network to discuss issues of registration of the Makonde community as Kenya Citizens.
Earlier in July, citizenship and statelessness, identity and belonging were also discussed at the Samosa Festival in Kenya. Among the key areas of discussions were the difficulties faced by Kenyans of Somali descent when applying for national identity cards and birth certificates in the northern part of the country. The discussion attracted members of parliament and members of communities that are struggling with the issue of citizenship.
Meanwhile, to support its efforts at grassroots level, KHRC has built the capacity of 14 Human Rights Networks (Hurinets) in four regions – Mombasa, Nairobi, Kisumu and Nyeri – to engage on issues of electoral governance and devolution including through social media. The beneficiary Hurinets included Kwale, Mombasa, Kinangop, Taita Taveta, Kakamega, Siaya, Migori, Nairobi, Makueni, Wajir, Nakuru, Nyeri, Kiambu and Isiolo. A total of 103 members of the networks (57% male and 43% female) have benefitted from the training.
The increased capacity of the Hurinets in Kenya to promote discussions on human rights issues in remote and rural areas where the Hurinets are based is expected to contribute to more issues being brought to the attention of local and national government primarily through social media. In 2015, the Midrift Hurinet in Nakuru County started #UwajibikajiMashinani “AccountabilityInRuRalAreas” hashtag campaign to get more citizens to deliberate on issues of accountability in the county. The Kwale Hurinet started #OkoaKwaleInitiative and “SaveKwaleInitiative” hashtag campaigns that asked Kwale county government leaders not to allow petty, personal differences to influence community decisions.
KHRC is a member of the ICT4Democracy in East Africa Network whose work is supported by the Swedish International Development Cooperation Agency (Sida) and the Swedish Programme for ICT in Developing Regions (Spider). The network is coordinated by the Collaboration on International ICT Policy for East and Southern Africa (CIPESA).
See also ICT4Democracy in East Africa Annual Report 2015 and using technology to advance human rights in Kenya.

Project Evaluation: Open Data and Right to Information


Report |
During 2014 and 2015, CIPESA implemented a project aimed at empowering citizens in East Africa to use Right to Information (RTI) laws to lodge requests and document their experiences through the use of Information and Communication Technologies (ICTs). The project further aimed to undertake awareness raising and network building activities to promote the right to information in Kenya, Uganda and Tanzania, and create awareness among lawmakers on regressive policies and practices that undermine proactive disclosures. The project also planned on network building to be achieved through the sharing of experiences gained from the three countries among the engaged network of change actors across the region.
Since the closure of project activities, an evaluation was commission to establish the achievements, outcomes and challenges registered by the project during the period January 2014 – December 2015. The evaluation assessed the appropriateness, effectiveness and outcomes of the project in relation to its planned objectives.
The evaluation focused on project activities in Uganda and the use of Alaveteli – an Open source platform that enables citizens to request for information with the replies recorded for all to see on the AskYourGov (AYG) website (www.askyourgov.ug) as the key technology medium, as well as social media namely Facebook and Twitter.
Key findings
The use of the AYG platform by citizens is still low, compared to alternative Freedom of Information (FOI) channels (for example, a respondent at the Ministry of Lands Housing and Urban Development reported that he receives/responds to approximately 32 requests a day by phone, face to face, or paper-based request forms), and has not grown over the two years. As well, the response from MDAs is below average. Though there is political will from the Office of the Prime Minister in Uganda, ownership of the platform and its continued functionality is still the responsibility of partners – Africa Freedom of Information Centre (AFIC) and CIPESA and does not seem to have yet taken root within most Ministries, Departments and Agencies (MDA).
Recommendations

  1. Consider a phased approach to implementing the AYG platform in MDAs. Adopting a more systematic phased approach to implementation and roll out, and contextualized to the specific needs of each agency could help address the unique MDA contexts and ensure a more effective use of the platform. Rather than spreading efforts (of particularly limited resources) and adopt a blanket approach to the implementation of the portal, a phased systematic approach that involves a few MDAs coming on board at a time is recommended. For example the evaluation shows that the majority of the FOI requests are related to land, taxes and inquiries on internship and recruitment. This could be interpreted in two ways: – (i) that these issues could be the most pressing information needs of citizens currently; or (ii) that the effective response from the respective MDAs has created citizen demand. This could give some insight to justify a phased approach in prioritizing MDAs to work with on the AYG platform.
  1. Build an Advocacy network of CSOs to sustain the demand for government responsiveness on the AYG platform. Such a network is likely to realize a much stronger and sustained voice in mobilizing, advocating and lobbying continuous Government’s responsiveness on the AYG platform.
  1. Sustain stakeholders’ engagement activities (awareness raising and capacity building). Some of the issues that hinder requesting and disseminating information by the rights holders (citizens) and duty bearers (government officials) respectively are the culture of secrecy among duty bearers, and the limited understanding of the RTI laws among other things. Changing such individual and organization norms, cultures and practices takes time. Sustained engagement of rights holders and duty bearers is therefore very critical and future projects should avail sufficient resources for this.
  1. Make the platform more inclusive to encourage usability in different contexts. Future implementations could adopt a more inclusive approach that looks into mixing ICT platforms such as the web-based platform, SMS, as well as integrate a back-end function that can easily be manipulated to enable agencies to coordinate and centrally manage information requests from the various modes of delivery i.e. the back-end function should be in position to manage, monitor and keep track of all requests that come into the agencies irrespective of the mode of delivery. This should encourage usability by all classes of stakeholders, while the back-end would provide for easy management and tracking of requests.

Lessons Learned

  1. The Success of the AYG platform in an MDA is dependent on a number of pre-requisites that include functional business processes, policies, infrastructure, and human resources related to information disclosure. This kind of organization context makes it easy for speeding up the uptake of the AYG platform as it complements already ongoing work and may not appear as an additional burden to MDA officials.
  1. The AYG platform could be more effective if its roll out is prioritized to target specific information needs of citizens. This prioritization could be based on a number of factors that may include: – findings of a needs assessment of Citizen Information needs, readiness of MDAs, National priorities defined in strategies like National Development Plans among others
  1. The passing of relevant RTI laws in the country is key in providing an enabling environment to implement a project of this nature

Download and read the full evaluation report here.

The Internet Shutdown In Ethiopia Costs The Country Approximately $500,000 A Day In Lost GDP


By Tefo Mohapi |
In October 2016, Ethiopia declared a state of emergency which saw it impose certain measures that included telecommunications, media and Internet shutdowns along with travel restrictions on diplomats and a dusk-to-dawn curfew, to name a few of the measures implemented. The state of emergency, effective from 08 October 2016, comes as a result of about five hundred people being killed in protests in the Oromiya region surrounding the capital Addis Ababa and other parts of Ethiopia since 2015. This is, as reported, after anger over a development scheme for the capital sparked broader anti-government demonstrations over politics and human rights abuses.
Ethiopia is not new to Internet shutdowns with another Internet shutdown taking place as recently as July 2016 with the government stating that it took this drastic measure to prevent leakages during the national exams.
Internet Shutdowns Across Africa
At the recently held Forum for Internet Freedom in Africa 2016 in Kampala, Uganda a panel on the opening day discussed “Internet Shutdowns and Internet Rights” and asked the pertinent question – “Where do we draw the line?

Internet Shutdowns CIPESA FIFAfrica16
Panel on “Internet Shutdowns and Internet Rights” featuring Ephraim Kenyanito, Yosr Jouini, Arthur Gwagwa, Arsene Tungali and Wisdom Donko.

In 2016 alone, the panel noted, Africa has experienced Internet shutdowns or social media bans in several countries including Zimbabwe, Uganda as well as Ethiopia. Notably, these shutdowns or bans typically revolved around political unrest or elections.
Furthermore, as noted during the discussion, Internet shutdowns can cost a country’s economy quite a substantial amount of money with the 2016 Uganda Internet shutdowns rumored to have cost the country $26 million considering it also involved the shutdown of mobile money services for several days around the 2016 Ugandan Presidential election period.

  • But what exactly is an Internet shutdown?
  • What role do telcos play during an Internet shutdown?
  • Are we perhaps overstating the severity of Internet shutdowns considering low Internet penetration rates?

$500,000 A Day
Technically speaking, and as witnessed across different countries in Africa and as discussed on the panel, an Internet shutdown usually involves a government’s ministry typically issuing a letter or instruction to the telcos and mobile service providers operating in that country requesting they cut off Internet access completely (or specific services) to their customers.
In Ethiopia, it is even easier for the government to effect an Internet shutdown as the East African country has only one telecommunications company, Ethio Telecom, which is also state-owned and the only provider of Internet access in the country. This further raises the question of who should be entrusted with provision open and unfettered Internet access to citizens. That’s just the tip of the proverbial iceberg, as Internet shutdowns come with a cost to a country’s economy. Continuing with Ethiopia as a case study, is perhaps the impact and cost of the Internet shutdown exaggerated given that the country only has an Internet penetration rate of 2,9% (as per 2015 Freedom House Report)?

Ethiopia Freedom House 2015
Ethiopia Feedom of the Net 2015 Report

A recent report released on 27 October 2016 by the Global Network Initiative along with Deloitte suggests that the current ongoing Internet shutdown in Ethiopia is costing the country approximately $500,000 a day. The report explains that, in dollar terms, it is estimated that for the average highly-connected country, the per-day impact of a complete Internet shutdown would amount to US$23.6 million per 10 million people. For the average country with medium and low levels of connectivity, the estimated GDP impact amounts to US$6.6 million and US$0.6 million per 10 million people, respectively.

“This analysis suggests that the ongoing Internet shutdown in Ethiopia, a low-connectivity country with a population of 94 million and a per capita GDP of US$505, is costing its economy just under half-a-million US dollars a day in lost GDP. “The economic impact of disruptions to Internet connectivity 2016 Report

The report sheds light on the impact on Internet shutdowns and illustrates that irrespective of low Internet penetration rates in country’s like Ethiopia, the impact is still quite high given how the Internet is used in various economic activities.
Furthermore, it is encouraging to hear the United Nations Human Rights Committee condemn Internet shutdowns in their recent resolution.
The United Nations Human Rights Council stated that it condemns unequivocally measures to intentionally prevent or disrupt access to or dissemination of information online in violation of international human rights law.” Specifically calling on all States to “refrain from and cease such measures.”
This article was first published at iafrikan on October 28, 2016.

Africans Want Cross-Border Data Access Reform, But They Might Get Left Out


By Mailyn Fidler |
At the first session of the 2016 Forum on Internet Freedom in Africa, questions about cross-border data access—usually a dry topic—took center stage. The moderator and participants grilled representatives from Google and Facebook about the fairness of limited African access to African data held by U.S. companies, invoking the need for greater “internet sovereignty.” These remarks contrasted with one year ago, when I could find no one at this forum talking about African data access problems. Africans are now thinking about this issue, but the U.S. government is not really considering Africa as it debates the future of cross-border data requests. The standards outlined in the Obama administration’s draft proposal will be most easily met by favored U.S. partners; the United Kingdom appears to be first in line for a deal. Left-out countries will have few viable options for accessing data and may turn to damaging alternatives.
Background: A Year of MLAT Reform
The past year brought cross-border data access into the limelight. Countries have grown frustrated with the primary mechanism for accessing data held by U.S. tech companies: Mutual Legal Assistance Treaties (MLATs). As communications increasingly depend on U.S. tech companies, data needed for run-of-the-mill criminal investigations often resides in the United States, and countries turn to MLATs for access. MLATs with the United States generally require countries to meet U.S. legal standards when seeking data stored in the United States.
The MLAT process is usually slow and opaque, frustrating countries using it. It can take six weeks to ten months to process requests, depending on the request’s complexity and compliance with U.S. legal standards. Countries also take issue with U.S. law essentially dictating global practices. Countries have sought other troubling means of accessing data, with the UK seeking extraterritorial powers, Russia exploring data localization, and Brazil threatening companies with legal action.
Over the past year, efforts to reform cross-border data access have progressed. The United States and the United Kingdom have negotiated a proposed agreement, and the Department of Justice released draft legislation to make such agreements possible for approved countries. (The legislation is unlikely up for consideration until after the U.S. election.)
Africans Want Improved Data Access
Although Africa currently has low levels of internet penetration, it also has some of the highest internet use growth rates. Internet policy issues are increasingly important to Africans, and African internet policy wonks are joining the call for cross-border data access reform. Tefo Mohapi, the moderator of the opening panel, asked company representatives about building mirror datasets in African countries to allow African countries greater access to data held by U.S. companies, a form of data localization. “It all goes back to internet sovereignty,” Mohapi argued. “You operate with legal impunity without regard for state sovereignty.”
Participants continued to criticize the United States, adding that, “America has ceased to be the shining jewel of internet freedom” post-Snowden. African countries are often portrayed as untrustworthy and undeserving of data, even by the company representatives at this conference. Post-Snowden, African countries “want the discourse to expand beyond bad African governments, with the kind United States coming to save us.” African governments should have the same access as the now-untrustworthy United States, participants argued.
The company representatives responded to these criticisms by highlighting ongoing cross-border data access reform efforts. They emphasized that existing cross-border data access procedures are burdensome, and that they are in conversation with governments to change the process. They eagerly pointed out that ultimate responsibility for fixing this problem rests with governments, not companies.
Only two African countries, South Africa and Egypt, currently have MLATs with the United States. The proposed U.S. legislation could allow countries without MLATs to gain legal access to data (see Section 4), in theory addressing African concerns. In practice, however, it could be difficult for some African countries to meet the legislation’s legal standards. The United States must determine that a country has an independent judiciary, adequate substantial and procedural cyber laws, and adequate international human rights practices. The lack of adequate cyber laws alone would be enough to thwart most African data access agreements with the United States. More generally, the United States will likely not consider countries without MLATs a priority for new data access agreements. African countries’ general lack of political pull could considerably slow or reduce new African data access agreements.
Left Out of MLAT Reform: Potential Consequences
Cross-border data access reform is generally portrayed as the solution to the data localization laws, prosecutions of tech companies, and extraterritorial application of laws that countries have pursued when frustrated with MLATs. Most countries who have been turning to these methods, however, at least have MLATs, while African countries do not. African countries will likely be last in line for new data access agreements. Being shut out of both data access options means African countries will be twice marginalized.
African countries lacking an MLAT and a data access agreement with the United States will have few options for pursuing data. Countries can submit emergency requests to companies or ask for a joint investigation with the United States. African countries are already sensitive to concerns that they lack autonomy, and autonomy-constrained states are often most motivated to protect their autonomy. African countries might respond to their double marginalization by enacting data mirroring requirements, as the moderator at the forum suggested. Another forum participant suggested that African governments might increase internet shutdowns if they lack post-hoc data access, as a way of preemptive control. Ironically, U.S. efforts to allow countries greater access to data in the United States may result in African citizens having less access to the internet.
Cross-border data access should not be extended without qualification. Still, current reform plans seem likely to place African countries in a difficult position on a policy area that is increasingly important to them. If the United States really seeks to limit the proliferation of damaging data-access workarounds, it should think about what will happen to those who are left out of cross-border data access reform.
Mailyn Fidler is a fellow at the Berkman Klein Center for Internet and Society at Harvard University. You can follow her @mailynfidler. This article was first published at Council on Foreign Relations on October 26, 2016.