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05May

World Press Freedom: Ugandan Journalists Convened for Digital Security Training

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By Juliet Nanfuka |
On May 2, a total of 27 Ugandan journalists were trained in digital security procedures. The training was held in commemoration of World Press Freedom Day (May 3), which this year was celebrated under the theme “Let Journalism Thrive! Towards Better Reporting, Gender Equality, and Media Safety in the Digital Age”.
The training, which was organised by the Collaboration on International ICT Policy in East and Southern Africa (CIPESA) in partnership with Uganda Journalists Union (UJU) and the East and Horn of Africa Human Rights Defenders Project (EHARDP), explored the status of journalism in Uganda as well as the legal and regulatory frameworks affecting freedom of expression in the country. Participants at the training workshop represented print, online and broadcast media houses from across Uganda.
During the training, it emerged that some journalists are not cautious about their online security, similar to those in a previous training hosted by CIPESA. The reuse of one password across different websites and platforms, and overexposure of personal information online were common among the training participants. Email encryption, the use of Virtual private networks (VPNs) and Multi Factor Authentication for passwords, were taught as skills that can aid journalists when investigating sensitive stories that may be prone to surveillance.
Norman Katende, an international award winning journalist, shared his experiences of being threatened while reporting on controversial stories and encouraged journalists to practice caution both online and offline. He questioned how journalism can thrive in the face of police attacks on the media, noting that journalists should not compromise on their security when covering sensitive stories just to earn a living.
According to the Committee to Protect Journalists (CPJ), an international organisation that defends the rights of journalists, over the past two decades, 1125 journalists across the world lost their lives while reporting or investigating stories. The medium increasingly used by journalists to source and disseminate information is the internet.
Last month, Somalia journalist Daud Ali Omar and his wife were murdered. The same month, Kenyan journalist Johan Kituyi, proprietor of the newspaper Mirror Weekly, which has covered controversial national issues, was also murdered.
Increasingly, online publishers and bloggers are also coming under attack in Africa. For instance, a year after their arrest, the Ethiopian Zone9 bloggers remain behind bars and in Burundi, civil unrest related to upcoming elections has led to government restrictions of information flow through various media houses – and radio stations.
Such attacks necessitate digital safety skills for journalists. “When you look at the level of knowledge on ICT that a journalist has – it’s really basic. We have several unsecured email accounts and we visit any website without [considering] security,” noted a journalist at the training in Kampala.
Journalists noted that they do not always exercise their rights and do not request security from their media houses when pursuing sensitive stories. They also indicated a lack of awareness of the laws in place that can aid them in developing stories, such as the Access to Information Act (2005), which compels Ministries, Departments and Agencies to release information.
Following a CIPESA presentation on the legal and regulatory frameworks affecting internet freedom, especially freedom of expression online in Uganda, a Soroti-based journalist said the training had made him re-evaluate how he used his mobile phone and the internet, saying that he had been using these tools “without considering their implications.”
Further to the commemoration of World Press Freedom day, CIPESA participated in the “Digital safety for journalists” plenary session of the global event hosted by UNESCO.  CIPESA and its partners in various countries were also involved in a series of Twitter engagements which explored press freedom, including in the digital world, particularly for African journalists.
The training was conducted in the context of CIPESA’s OpenNet Africa initiative that promotes internet freedom in Africa and is supported by the Open Technology Fund, Hivos and the Association for Progressive Communications (APC).

04Mar

Using ICT to Promote the Right to Information: Perceptions of Ugandan Citizens and Public Officials

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By Juliet Nanfuka |
Towards the end of 2014, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) conducted research into how public officials and citizens perceived the potential of Information and Communication Technology (ICT) to advance the right to information in Uganda.
The studies revealed that there is a keen interest by citizens and public officials to leverage digital tools for increased transparency, civic awareness and participation in democratic processes. However, a larger proportion of citizens was using ICT relative to the public officials to improve access to information.
One study involved the administration of a questionnaire to 62 public officers from more than 30 Ministries, Departments and Agencies (MDAs). A second study targeting citizens involved the administration of a separate questionnaire amongst 235 respondents drawn from 10 districts, mainly university students, journalists, and staff of civil society organisations.
Uganda enacted the Access to Information Act (ATIA) in 2005, becoming one of the first African countries to have such a law. The Act, however, remained unimplemented until 2011 when the enabling regulations were enacted.
Although the Access to Information Act has been in existence for the last nine years, only 18% of the public officials and 10% of citizens rated themselves as extremely knowledgeable about the law. While all public officials had some level of knowledge of the law, 9% of citizens indicated no knowledge at all of the law.
Whereas citizens indicated histories of having made information requests, only 39% of public officials indicated that they had ever received an information request made formally using the 2005 ATIA. Notably, 87% of the information requests were made informally without mention of the ATIA or completing the required request forms.
The research reveals that although ICT tools such as emails and telephone calls are being used to request for information, requested information remains in silos as it is given directly to the requester with no guarantee that it will be disseminated further.
Challenges noted by public officials for the low levels of information release included limited ICT skills, the Official Secrets Act (1964) which hampers release of information to the public, and limited resources to adequately implement the Act on a more regular basis.
Meanwhile, following the launch of the Ask Your Government (www.askyourgov.ug) initiative in August 2014, the research aimed to gauge respondents’ knowledge and use of the portal. The portal was launched by government in partnership with civil society to enable Ugandan citizens to make public information requests from MDAs.
In the research, 75% of public officials strongly agreed that the use of ICT would make it easier and simpler to respond to information requests. This was supported by 79% of the citizen respondents who believed that the use of ICT to make information requests was likely to enable public bodies become more responsive than use of manual, non-ICT means. This would alleviate the “long process” and “cumbersome bureaucracy” which citizens pointed out as key reasons for not using the law to request for information.
For journalists who participated in the research, the 21 days which the law gives public officials to respond to information requests was cited as a key challenge given the tight deadlines in media work.
See: Advancing the Right to Information Amongst Ugandan Journalists
However, both citizens and officials indicated some skepticism about the effective use of ICT to adequately support the right to information. Public officials pointed out technical challenges such as low bandwidth, outdated equipment and limited skills within the MDAs.
One official noted, “Although employed by government, many officials have no access to ICT and some lack knowledge of how to use the tools.” Safety and security concerns were raised with regard to citizens’ personal information.
Key report Findings:

  • 33% of the interviewed citizens had ever made an information request using the ATIA law. However, only 28% of these requests received positive outcomes.
  • SMS was ranked the ICT tool that citizens were most proficient in using, at 58%, followed by social media at 44%. However, respondents used Facebook more frequently than SMS.
  • Public officials ranked their proficiency highest in using SMS (63%) and email (60%), and they used email most frequently, followed by SMS. Social media use ranked low amongst public officials.

The research recommends that civil society should engage more proactively in advocacy for the right to information amongst citizens. Meanwhile, public officials should encourage citizens to make information requests. It also recommends that public officials adopt a combination of both ICT and non-ICT based channels to ensure that information requests by citizens are attended to promptly as a means of ensuring citizens’ motivation to increase their demand for information.
Public officials recognised that improvements can be made to better put more information in the public domain. They recommended the provision of more authority to information and communication officers to disclose information; increased use by MDAs of interactive websites and social media as these are channels that their audiences are using; and a repeal of the Official Secrets Act (1964).
See the full research reports below:
Ugandan Public Officials’ Perceptions of using ICT to Advance Right to Information
Citizen’s Perceptions of Using ICT to Make Right to Information Requests in Uganda

15Feb

Promoting Community Dialogue on Service Delivery Failures in Northern Uganda

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By Gladys Oroma |
In 2014, the Collaboration on International Policy in East and Southern Africa (CIPESA) in partnership with the Northern Uganda Media Centre (NUMEC) launched a project to make Public Sector Information (PSI) more accessible and reusable by stakeholders such as citizens, civil society and the media in Northern Uganda.
Focusing on the districts of Gulu, Nwoya and Amuru, which bore the brunt of the Lord’s Resistance Army (LRA) insurgency, the project sought to document the status of service delivery in the education, health and infrastructure sectors through the use of Information and Communication Technology (ICT).
In particular, the project set out to document service delivery failures as a result of donor aid cuts to the Peace, Recovery and Development Plan (PRDP), and to generate debate by citizens through community debates, radio talk shows and ICT-based engagements on improving service delivery needs of post-conflict communities.
Initiated by the Uganda government in 2009, the PRDP initiative aims to revitalise the economy and livelihoods of communities in the post-conflict region through efforts like construction of classroom blocks, rehabilitation of roads, constructions of bridges, supply of solar panels, and rehabilitation of health centres. However, the programme has been discredited following allegations of corruption, resulting in a general distrust of its activities by community members familiar with it.
Other activities by CIPESA and NUMEC included building ICT skills and knowledge for citizens and journalists to access and gainfully use open data and PSI to contribute to better service delivery; increasing interactions between citizens and leaders; and promoting greater access to PSI for citizens in Northern Uganda.
Community debates were conducted in the districts of Gulu and Nwoya, enabling local residents to engage directly with local leaders, PRDP officials and the media. During a community debate in October 2014, residents of Acet in Odek sub-county in Gulu reported that they were not informed about the PRDP activities in their locality.
David Latigo Odongo, Local Council chairman of the Acet village, said the majority of residents in the area were not familiar with PRDP. “Even the local leaders were not educated about PRDP activities so when officials from Kampala come and ask to be shown PRDP activities in the area, the local leaders get confused,” he said.
He added that it is such lack of sensitisation that makes the people not to monitor projects implemented in the area. “They do not know who will monitor and take care of PRDP projects, that is why when projects like water boreholes are constructed in the area, people look at it as freebies from either the government or NGOs,” he said.
Educating the community before implementing the projects would have enabled local leaders and the community to monitor the project, he said.
Proceedings of the community debates were recorded and broadcasted on Mega FM, a local radio station with an estimated reach of 1.6 million listeners. Also two video recordings of the community debates were produced, in addition to two 15 minute documentary videos capturing the service delivery challenges under PRDP. They were shared during the project dissemination meeting held in November 2014. The videos show shoddy works, lack of coordination among project implementers, incomplete projects and inadequate funds are some of the challenges affecting the success of the PRDP.
Furthermore, talk shows were conducted on Mega FM.  Through call-ins, listeners gave recommendations and opinions while others asked about the various stalled projects in their communities.
The first talk show held in July was attended by the Nwoya district Chairman, Patrick Oryema, the Chairman of Purongo Sub – Country, Francis Okumu, and the PRDP focal person for Nwoya Geoffrey Akena and members of the NUMEC team. The program focused on seeking further explanations on the failures on the PRDP from the officials.
The district officials pointed to the fact that some of the cases are currently before the Inspector General of Government (IGG) and that the district was trying to come up with a directive to allow them not to pay contractors until their work is completed.
The October talk show hosted the Sub-County Council Chairman of Odek, Adebe Wokorach, and the PRDP coordinator for Gulu district, Peter Enoch Ocen.
As a result of the community engagements, awareness of stalled projects under PRPD has increased and local people are now able to make follow ups on reported cases. For instance, the Gulu district Chairperson – Martin Mapenduzi was prompted to visit one of the documented schools, Awoonyim Primary School, to find out more about the stalled school project. However, at the time of this reporting, we were unable to establish the immediate outcome of the chairperson’s visit to the school.
The NUMEC-CIPESA partnership is in the context of the iParticipate Uganda initiative as part of the ICT4Democracy in East Africa network, supported by the Swedish International Development Cooperation Agency (Sida)

09Feb

Reflections on Uganda’s Draft Data Protection and Privacy Bill, 2014

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Towards the end of 2014, Uganda’s government through the National Information Technology Authority (NITA-U), Ministry of Information Communication and Technology (MoICT) and the Ministry of Justice and Constitutional Affairs (MOJCA) issued a draft Data Protection and Privacy Bill for public comment. The Bill seeks to protect the privacy of the individual and personal data by regulating the collection and processing of personal information. It provides for the rights of persons whose data is collected and the obligations of data collectors and data processors; and regulates the use or disclosure of personal information.
The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) welcomes the move by the Uganda Government, however, following an analysis of the Bill, we identified some areas of concern and gaps that need to be addressed. We have assembled our comments as part of the CIPESA ICT briefing series and have also submitted official comments to the government as part of the public comments phase.
Read more on our Reflections on Uganda’s Draft Data Protection and Privacy Bill, 2014 in the CIPESA ICT Briefing series and see our Formal Comments Submitted for consideration.

01Feb

Understanding Information Flows in the Education Sector in Mayuge, Uganda

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By Juliet Nanfuka
A recently concluded Situational Analysis Report focusing on the Education Department in Mayuge District, Eastern Uganda, found that voids exist in the flow of information between citizens and leaders, leading to restricted participation in decision making processes.
The poor flow of information in the sector has contributed to poor service delivery and a negative attitude amongst some members of the community towards funding their children’s education. It was revealed that some citizens, including local leaders, did not know where to find information on education or had no way of reaching information points including the district headquarters. Reports of information hoarding had further strained the school-parent relationship, resulting in parents calling for more involvement in the management of schools.
The findings of the study are based on desk research, interviews with district officials and focus group discussions which involved head-teachers, teachers, parents and members of the community on local school boards. This was also supported by a SWOT analysis that aimed at understanding the flow and management of information within the education department at district level. The study was conducted by the Busoga Rural Open Source and Development Initiative (BROSDI) in the context of the ICT4Democracy in East Africa initiative.
According to the study, parents and teachers primarily relied on radio to receive district level education related information while word of mouth was the secondary source of relevant information.  Meanwhile, according to the District officials, the Education Department’s primary tool for disseminating information was through short message service (SMS) to parents and head teachers. This revealed a disconnect in information reception and dissemination with the probability that not all information is received from the Department in a timely manner if the community preferred radio to SMS.  In addition, there was no efficient means for community members to raise issues with the education department.
Information flow gaps such as these need to be addressed utilising the most widely used and accessed ICT tools by both parents and teachers. This would reduce the timeframe in which information has to travel, maintain the integrity of information, and  reach larger numbers of community members. These ICT can also support more inclusivity of the community members in the district education decision making processes in the pursuit of a more accountable, transparent and effective governance.
On the service delivery front, although the research commended the current leadership style for timely delivery of scholastic materials, it was faulted for its failure to address challenges such as understaffing, low teaching standards and inspectors not reaching remotely located schools.
Respondents noted the need for better flow of information as a means of addressing these challenges and maintaining current strengths including the provision of teachers in understaffed schools, infrastructure such as direct water access in schools and improved access roads to schools. The maintenance and monitoring of these challenges can rely on the efficient use of ICT to relay information between the community and the district education department.
The report highlighted social media (blogs, Facebook, Twitter) and interactive websites including the District website in conjunction with existing mechanisms such as SMS and the district notice board as tools that can serve to improve service delivery and participation in the district’s education sector.
See the full report here.

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