Promoting Effective and Inclusive ICT Policy in Africa

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  HomeCollaboration on International ICT Policy for East and Southern Africa (CIPESA)  /  PWD
29Dec

Dr. Rehema Baguma

Author CIPESA Posted on

Who is Dr. Rehema Baguma?

I am Rehema Baguma, currently working at Makerere University in Uganda, where I serve as an Associate Professor of Information Systems. My research interests include: Digital Inclusion, Data & AI Governance, EduTech & eGovernance. I have extensively researched and consulted in Uganda and neighbouring countries to make ICTs accessible to persons with Disabilities, among other areas. I have had the privilege of engaging in a series of industry initiatives in collaboration with government agencies, CSOs, international actors and DPOs. Notable among these include:

  • Development of ICT Accessibility and Disability Indicators-A framework for monitoring Obligatory National Implementation of ICT Accessibility for the Fulfilment of the Human Rights of Persons with Disabilities for the ICT Policy Centre for Eastern and Southern Africa (CIPESA), in 2018.
  • Leading a research study on the Audit of Inclusive ICTs for Education in Uganda, which established the extend to which ICTs used in education are accessible to Persons with Disabilities (May to September 2015).
  • Training of over 100 Government Web Administrators and Public Relations Officers (PROs) in Uganda in Web Accessibility in 2016.
  • Development of an Implementation Strategy of the Digital Talent Policy (DTP) for Persons with Disabilities in Rwanda (June 2017–January 2018).
  • Sensitisation and training of Policy Makers from Government Ministries, Departments and Agencies about ICTs used by Persons with Disabilities and Monitoring ICTs and Disability Policy in Uganda, in April 2018.
  • Member of the project on promoting the Rights of Persons with Disabilities Access to inclusive education and information in Uganda in partnership with UNESCO, UNICEF & National Union of Disabled Persons in Uganda (NUDIPU) between 2015 to 2017.
  • Contributor to the ICT for Inclusive Education policy for Uganda (draft)
  • Contributor to the National ICT for Disability policy for Uganda (draft)

My motivation came during my PhD research, which focused on Web accessibility through the Web Content Accessibility Guidelines. I was led to the area by a senior staff member at my School at the time, who told me that ICT accessibility could be a good area to research. My PhD research was on “Making the Web accessible to Persons with Disabilities through the Web Content Accessibility Guidelines” which demonstrated that the guidance given in WCAG (the most comprehensive and widely used set of Web accessibility guidelines developed by W3C) is relevant to the Web accessibility problems faced by people with disabilities; that WCAG has a higher potential to influence the development of accessible Web based systems save for its usability limitations; and proposed a solution to the usability limitations of WCAG grounded in a broader mature field of information retrieval. After completing my PhD, I felt compelled to apply the results of my research in practice, which led to several collaborations and assignments within Uganda and abroad.

There is an increasing awareness and appreciation of the need for and possibilities of digital rights, as well as the inclusion of people with disabilities, through advocacy, training, development, and the implementation of digital rights/inclusive ICT policies. This also includes the development of more inclusive technologies and platforms. For example, in June 2025, the government of Kenya committed to making all its digitised public services accessible to persons with disabilities, in alignment with the Accessibility Standard for Digital Products.  Additionally, there is an increasing number of advocacy initiatives focused on digital inclusion for people with disabilities. For instance, the Global Accessibility Awareness Day (GAAD) has evolved into an advocacy platform for inclusive policy audits, innovation labs for assistive technologies, and training programs to build capacity for disability rights advocacy and technology development.

There is an increase in the development of AI-driven Assistive Technologies and Tools for persons with disabilities, including those customised for the African context. For example, Signvrse, a Kenyan startup, is developing AI-powered sign language translation toolsthat convert speech and text into visual representations of sign language. Additionally,there are several advocacy and capacity-building efforts in different parts of Africa, such as accessibility audits, innovation labs, and fellowship programs to support affordable, local assistive technologies, and train Activists to advance digital inclusion for Persons with Disabilities.

The key threats and challenges to the digital rights and inclusion of people with disabilities in Africa are gaps in policy implementation and enforcement, the high cost and inaccessibility of assistive technologies, and general infrastructure gaps. Most African countries have progressive laws and policies regarding disability and ICT access; however, these often remain on paper due to a lack of political will and weak enforcement mechanisms. For instance, a legal requirement for all TV stations to provide sign language interpretation is often ignored. Also, government websites and e-services, which are increasingly vital for accessing public services, are frequently not designed to be accessible to people with disabilities (e.g., lacking alt text for screen readers or video captions). Further, essential assistive devices and software (like screen readers, Braille displays, and speech input software) are often expensive and out of reach for most people with disabilities who are, on average, poorer than their mainstream counterparts.

Additionally, unreliable electricity, poor internet connectivity, and the high cost of mobile data in many rural and remote areas create fundamental barriers to access for disadvantaged groups like People with Disabilities. Additionally, AI systems, including those used in screening for admission to educational institutions and job recruitment, may amplify existing discrimination and perpetuate negative stereotypes if not designed with accessibility and inclusion in mind. Moreso, the continent-wide limited availability of reliable and disaggregated data on the challenges faced by different disability groups continues to negatively impact the design and implementation of targeted interventions and policies. 

Building trust, fostering strong partnerships, and promoting regional collaboration in Africa’s disability rights movement requires intentional structures, shared power, and sustained dialogue among governments and various stakeholders.  There is a need for a shared rights-based framework grounded in the UN Convention on the Rights of Persons with Disabilities (CRPD) and African human rights instruments. People with disabilities and their representative organisations must be decision-makers, not just consultees, in line with the principle of “Nothing About Us Without Us”.  Also, tracking commitments and progress should be spearheaded by independent monitoring mechanisms led by Disabled Persons’ Organisations (DPOs). Furthermore, there is a need to establish permanent regional or sub-regional forums on disability rights and digital inclusion, rather than holding one-off events. These can be organised into thematic working groups (e.g., digital accessibility, education, employment, media, assistive technology, AI, etc.). Examples of good practice include national and regional Internet Governance Forums (IGFs) that feature disability-focused tracks, as well as the AU- or REC-hosted Disability and Digital Inclusion Roundtables, which have rotating leadership. Additionally, there is a need to utilise regional standards to align efforts and reduce fragmentation, thereby facilitating easier collaboration across borders. Furthermore, there is a need to invest in capacity building across all sectors on accessibility, disability budgeting, and inclusive policy design for governments; disability-inclusive and non-stigmatising reporting for journalists; universal design and accessibility testing for the tech development community; and policy, research, and digital skills for DPOs.

There is a need to implement community-led digital literacy, design accessible & affordable technology, create inclusive policies, foster multi-stakeholder partnerships (including NGOs, tech companies, and government), and collect disaggregated data to tailor programs to their specific needs. Additionally, it is important to involve these groups in decision-making to foster trust and develop solutions that address the unique barriers of cost, accessibility, and safety concerns. 

There is a need to promote research and innovation in ICT and disability/ICT accessibility for persons with disabilities, which can inform local policy, practice (including the development of interventions), and technology development for persons with disabilities. To date, most efforts have focused on advocacy, policy development, capacity building, and, to some extent, the development of assistive technologies. Grounding these initiatives in research can lead to more effective policies, practices and local assistive technologies.

29Dec

Mohamed Kimbugwe 

Author CIPESA Posted on

Who is Mohamed Kimbugwe?

My name is Mohamed Kimbugwe, an International Development Practitioner with over one and a half decades of experience and expertise in Human-centred Digital Transformation and Innovation. As a disability, digital rights, and inclusion expert and advocate, I believe in a world that works for all, including in the digital realm. I believe that digital technologies have the power to surpass traditional barriers and open a world of opportunities for persons with disabilities. Living with a hearing disability myself, I know more than anyone else the power of accessible technologies and how much they offer from education to work, communication, and all spheres of human endeavour. I also know how limiting it can be if digital technologies are not designed either to accommodate disability or accelerate the inclusion of persons with disabilities.

It all started with the onset of my hearing loss around 2007. That’s when it dawned on me that unless workplaces were inclusive, my work life and career growth would be an uphill task. Communication, as I knew it, became limited, and I was growing increasingly isolated from social activities. Around the same time, social media and digital messaging platforms were taking root. I was captivated by the opportunities they all offered. Being able to stay in touch with friends, build my own network, and even pursue remote employment opportunities online.

However, it quickly dawned on me that it wasn’t all glitter. I started bumping into videos without captions. I realised then that while digital spaces were opening immense opportunities, they had their limitations, and we had to work deliberately towards removing barriers and making digital spaces fully accessible. 

There has been significant progress over the years. The digital rights and inclusion movement has gained momentum, and there’s increased awareness. It is not uncommon to find accessibility as a core aspect of continental, regional, and national digital transformation policies, frameworks, and strategies. Digital Accessibility conversations are now an integral part of continental forums such as the Forum on Internet Freedom in Africa. 

Countries like Kenya, South Africa, and Rwanda have strengthened their commitment to disability-inclusive technology policies, promoting accessible digital services, inclusive design, and equal access to public digital platforms. At the continental level, frameworks such as the Protocol to the African Charter on the Rights of Persons with Disabilities and Agenda 2063 have reinforced these commitments. Alongside policy, the availability and use of assistive digital tools (screen readers, sign-language translation apps, hearing-assist technologies, e-learning accessibility features, and AI-powered communication support) have grown, with local innovators developing low-cost solutions tailored to African contexts.

Accessible e-government services are also expanding in countries like Rwanda, Namibia, Egypt, Mauritius, and South Africa, incorporating voice navigation, multilingual options, simplified interfaces, and accessible application systems for social services, education, and healthcare. National digital skills programs and innovation hubs are increasingly supporting young persons with disabilities, with initiatives from the Australian Government, GIZ, UNICEF, UNESCO, Microsoft, and local organisations enhancing training in coding, digital entrepreneurship, and online freelancing. Disabled People’s Organisations (DPOs) are gaining influence in digital policy, data protection, and AI governance, while inclusive tech communities are growing across Kenya, Nigeria, Uganda, South Africa, and Ghana. Public and private institutions are beginning to adopt global accessibility standards, such as the Web Content Accessibility Guidelines (WCAG), signalling a rising awareness and momentum for truly inclusive digital spaces.

Progress in digital inclusion in Africa remains limited, with connectivity expensive, interventions scattered, and stakeholders often working in silos, which restricts scaling and impact. Both public and private sector funding is minimal, enforcement of accessibility and inclusion policies is weak, the skills gap is widening, and interoperability between accessible platforms and widely used systems remains a challenge.

The cost of connectivity and assistive technologies, including data prices, smartphones, and devices, remains high, making them largely unaffordable for many. To address this, we must prioritise subsidised data bundles, tax exemptions for assistive technologies, zero-rating disability-related content, and supporting the local production of affordable assistive devices.

Emerging technologies are evolving faster than inclusion efforts. AI systems, digital IDs, e-learning tools, and mobile apps are often developed without considering accessibility, which can lead to algorithmic bias and exclusion. It is therefore crucial to entrench accessibility-by-design in all public digital services and extend disability inclusion from national AI and emerging tech policies into practice.

The scarcity of context-specific and inclusive data for AI systems threatens to deepen exclusion, making it essential to develop African disability-inclusive datasets and ensure representation of persons with disabilities in testing, training, and regulation.

Digital safety threats, online harassment, and cybercrime disproportionately affect persons with disabilities, especially women, yet digital safety tools are often inaccessible. Integrating accessible digital safety education into skills programs and ensuring platforms adopt WCAG-compliant safety features, such as accessible reporting tools, audio guidance, and captioning, is critical to protecting and empowering marginalised users in digital spaces.

Building trust and strengthening collaboration in Africa’s disability rights movement requires intentional structures, shared accountability, and clear mechanisms for co-creation across governments, intergovernmental bodies, civil society, industry, media, and academia.

Trust is earned not through statements but through consistent, transparent, and inclusive action. To achieve this, it is crucial to establish inclusive and permanent multi-stakeholder platforms that move beyond short-term, project-based collaborations to sustainable partnerships with formal structures and established processes. Equally important is building and sharing a common evidence base: harmonised data standards, a continental digital inclusion observatory, and unified research agendas ensure that decisions are informed by shared facts, strengthening credibility and trust.

Promoting genuine co-creation rather than tokenistic participation is essential, ensuring that persons with disabilities are involved throughout the design lifecycle of policies, technologies, and services, not just at the end. Strengthening accountability and transparency is also crucial, as trust erodes when commitments are not met.

This can be achieved through annual digital accessibility scorecards for governments and service providers, publishing commitments and progress as open data, and including independent monitoring mechanisms led by coalitions of Disabled Persons’ Organisations, human rights bodies, and academic institutions. Together, these pathways create a collaborative, credible, and sustainable approach to advancing disability rights and digital inclusion across Africa.

To ensure that persons with disabilities and other marginalised groups, such as women, youth, and older persons, are included in digital rights and inclusion efforts in Africa, we must adopt a holistic, rights-based approach.

This includes creating and enforcing inclusive laws and policies, designing accessible technologies and platforms, and promoting affordable assistive tools. Targeted digital literacy programs, community hubs, and mentorship initiatives can build skills and confidence, while awareness campaigns and success stories help shift social norms. Affordable internet, devices, and support for digital entrepreneurship remove economic barriers, and disaggregated data, inclusive governance, and cross-sector collaboration ensure accountability and sustained impact. Inclusion is achieved when policy, technology, education, and advocacy work together to remove barriers and empower all members of society.

29Dec

Dianah Msipa

Author CIPESA Posted on

Who is Dianah Msipa?

I am an International Human Rights Lawyer specialising in Disability Rights Law and Policy in Africa. I am currently the Programme Manager of the Disability Rights Unit at the Centre for Human Rights in the Faculty of Law at the University of Pretoria, where I contribute to promoting the rights of persons with disabilities in Africa through human rights education, advocacy, capacity strengthening, and research. I am also a postdoctoral fellow at the same institution, conducting research on the sexual and reproductive rights of women with disabilities in Africa. I am an author with numerous publications in peer-reviewed journals and books, and I serve as an Assistant Editor for the academic journal, the African Disability Rights Yearbook. I am also an educator teaching African disability rights protection at the post-graduate level at the Centre for Human Rights, University of Pretoria.

I first became interested in disability rights while working as a Criminal Prosecutor. One of the cases I was prosecuting involved a young woman with intellectual disability who had been raped. I found it difficult to lead evidence from this complainant because I had no knowledge about how to provide accommodations to persons with disabilities in the criminal justice system. That is what motivated me to learn more about the rights of persons with disabilities. I then pursued a Master’s degree at McGill University in Canada, where I conducted research on the barriers that prevent persons with disabilities from accessing justice on an equal basis with others and the various accommodations that can be provided to enable their effective participation. After completing my Master’s degree, I left prosecution and began working in the disability rights sector, first as a human rights researcher with Inclusion International, and then as a programme officer and subsequently a programme manager in the Disability Rights Unit at the Centre for Human Rights. I further specialised in Disability Rights in Africa through my Doctor of Laws degree, which I completed at the Centre for Human Rights. Although access to justice was my entry point into disability rights, I later became interested in other areas of disability rights, including digital rights. Digital inclusion is not simply a right in and of itself, but it is also necessary for the enjoyment of numerous other rights, including education and access to justice. It is therefore integral for the societal inclusion of persons with disabilities and an important aspect of the work that I do.

A sign of progress in the recognition of digital rights for persons with disabilities is the increased attention being paid to inclusive digital technologies in recent years, particularly at the regional level in law and policy. The inclusion of digital rights in the Protocol to the African Charter on Human and Peoples’ Rights on the Rights of Persons with Disabilities in Africa (African Disability Protocol) is indicative of progress towards the digital inclusion of persons with disabilities on the continent. Article 15 on accessibility and Article 24 on access to information are examples of rights that require the digital inclusion of persons with disabilities. By incorporating digital rights into the African Disability Protocol, the African Union has effectively established an enabling legal framework for promoting the digital rights of persons with disabilities. In conjunction with policy frameworks such as the Economic Commission for West Africa (ECOWAS) ICT Accessibility Policy, the African Disability Protocol emphasises the importance of digital inclusion for persons with disabilities.

Poverty remains a pressing challenge to the realisation of digital rights by persons with disabilities in Africa. Research indicates that persons with disabilities are disproportionately represented amongst the poor due to a lack of opportunities to access education and employment. Financial barriers make it difficult for persons with disabilities to have access to smart devices, internet connectivity and digital skills training. This is a significant barrier to their digital inclusion on the continent. Moreover, the rapid pace at which technology, including Artificial Intelligence, is developing without much attention being paid to its impact on the rights of persons with disabilities, creates an additional threat that needs to be addressed.

To address some of these challenges, States and other relevant stakeholders need to ensure that persons with disabilities receive digital skills training and are provided with accessible devices to participate in the digital world. Accessibility assessments and audits of new software and AI need to be conducted to determine the level to which they are inclusive and to interrogate how they can be made more accessible. Crucially, persons with disabilities need to be meaningfully involved in the development, implementation and evaluation of programmes seeking to achieve digital inclusion.

29Dec

Sarah Kekeli Akunor

Author CIPESA Posted on

Who is Sarah Kekeli Akunor?

I am a young woman with visual impairment. I recently graduated from the University of Ghana with a Bachelor’s degree in Political Science and Philosophy. I am a member of the Mastercard Foundation’s Alumni Network Committee, serving as the lead for Inclusion, Gender, and Safeguard. I am also a Disability Inclusion Facilitator under the Mastercard Foundation’s ‘We Can Work’ programme. I also serve as an interim executive for the newly inaugurated Ghana Youth Federation, where I hold the position of Secretary for Gender Equality and Social Inclusion. I am a passionate advocate for disability rights and digital rights, and inclusion. I have a certificate in Disability Leadership in Internet Governance and Digital Rights from the Internet Society (ISOC).

Before I lost my sight, I had a very limited understanding of disability or its challenges. I have a genetic eye condition called Retinitis Pigmentosa, which was only diagnosed when I was 24 years old. I was born with the condition, but I could see with the help of glasses until the condition deteriorated through my teenage years and early twenties. After I lost my sight, I couldn’t read Braille, so I needed to learn how to use a computer. I noticed that leveraging technology made it possible for me to live a more fulfilling life. This served as a basis for my strong passion for advocating for digital rights, not just for myself, but for the countless persons with disabilities who are out there. Through my experience, I witnessed the transformative impact of Assistive Technology in the lives of persons with disabilities.

In Africa, there is inaccessibility everywhere. I noticed that persons with disabilities are left behind even in the digital space. I started by advocating in my own space, such as discussing disability inclusion with family and friends. I entered the digital space by volunteering at the Ghana Blind Union Assistive Technology lab and with Inclusive Tech Group. Now that I have a platform, my goal is to see the rights of persons with disabilities mainstreamed in all spaces, especially online, as online spaces have become increasingly central to how the world functions.

Across Africa, there are several innovators creating brilliant solutions for various categories of persons with disabilities. In Ghana, for example, a young innovator has developed an app called DeafCanTalk, which enables deaf people to communicate through sign language. The app converts the signs into written or spoken text for the other party to understand.

Other initiatives in Ghana, such as the “Disability Conclusion Hackathon”, organised by the Inclusive Tech Group, make it possible for young innovators without disabilities to co-design and co-create disability-relevant tech solutions together with their counterparts with disabilities. One organisation I belong to, The Phoenix Unity Club, is also championing the accessibility of apps and websites in Ghana by advocating strongly for the development of Ghana’s own ‘Web Content Accessibility Policy.’

In furtherance of these goals, I have held positive engagements with the authorities at the National Information Technology Agency and the Ghana Investment Fund for Electronic Communication. Across Africa, InABLE is doing great work promoting digital rights through its annual Inclusive Africa Conference. The Collaboration of ICT Policy for East and Southern Africa (CIPESA), with its Forum on Internet Freedom in Africa, the Internet Society, the Internet Governance Forum, and Paradigm Initiative, with its Digital Rights and Inclusion Forum (DRIF), are all actively promoting the realisation of digital rights for persons with disability across Africa.

The deployment of various apps, technologies, and AI platforms in Africa is definitely worth commending. However, there is a real risk of widening the digital divide if these technologies and AI platforms are not accessible to persons with disability, either because they are too expensive or poorly designed without consideration for accessibility needs. There are also real risks of data protection issues, particularly for persons with disabilities and those with little or no education.

To stay ahead of the curve, policymakers need to ensure that new technologies in Africa are only deployed for public use after they have been proven to be compliant with diverse accessibility needs. Again, innovators must be encouraged to co-create with persons with disabilities. And finally, data protection laws must be strengthened and strictly enforced.

There are several things that we should be doing. First, we need to make sure that we build meaningful collaborations and partnerships among all stakeholders across policy, civil society, digital rights activists, government, and persons with disabilities from different parts of Africa, and foster a spirit of true friendship and openness in discussing the common problems of access to assistive devices, online accessibility, data privacy breaches, etc., and develop solutions that are relevant to our local African context.

Secondly, it is important to promote co-creation and co-design of all innovations in Africa with persons with disabilities. Persons with disabilities, women, youth, and older persons must be involved in the innovation process right from the ideation stage. Once these innovations are complete, these groups of people must be consulted in testing the products before they are released to the market.

In addition, as digital rights advocates, we must not only make passionate arguments for inclusion but also insist that there is a business case for including persons with disabilities and other vulnerable groups in the development of new technologies. After all, there are countless funding and grant opportunities that make accessibility a non-negotiable requirement before these funds are granted. In short, disability inclusion is not a matter of charity but a long-term business strategy.

16Nov

International Day of Persons With Disabilities (IDPWD) 2022

The theme this year is “Transformative solutions for inclusive development: the role of innovation in fuelling an accessible and equitable world“.

The annual observance of the International Day of Persons with Disabilities (IDPD) on 3 December was proclaimed in 1992 by the United Nations General Assembly resolution 47/3. The observance of the Day aims to promote an understanding of disability issues and mobilize support for the dignity, rights and well-being of persons with disabilities.

The 2022 global observance to commemorate the International Day of Persons with Disabilities will be around the overarching theme of innovation and transformative solutions for inclusive development, covering in three different interactive dialogues the following thematic topics:

Click here for more information on the event.

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