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12Sep

Overview of Cameroon’s Digital Landscape

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By Simone Toussi |

The Information and Communications Technology (ICT) sector in Cameroon has evolved considerably since 2010, despite the persistence of the digital divide and affronts to freedom of expression online. The country’s digital landscape was  boosted by the launch in May 2016 of the National ICT Strategic Plan 2020, which recognised the digital economy as a driver for development. The country has registered increased investments in  telecommunication and ICT infrastructure, including extension of the national optical fibre backbone to about 12,000 km, connecting 209 of the country’s 360 sub-divisions, and neighbouring countries such as Chad, Gabon, Equatorial Guinea, the Central African Republic and Nigeria. 

By 2018, the Ministry of Posts and Telecommunications reported that mobile phone  subscribers stood at 18.8 million representing a penetration rate of 83%, while internet penetration was 35%. There are four big telecommunications service providers in Cameroon – MTN, Orange, Viettel and the state-owned CAMTEL. With 48% of the mobile market share or 8.7 million subscribers, MTN is the leading service provider, according to its report for the first quarter of 2019. 

Over the years, Cameroon has scored some improvements in ICT development and affordability. For instance, on the ICT Development Index (IDI) of  the International Telecommunications Union (ITU), its value improved from 1.54 in 2010 to 2.38 in 2017 – against the highest global value of 8.98 for Iceland, and between the highest African value of 5.88 for Mauritius and the lowest 0.96 for Eritrea. Cameroon thus ranked at 149  out of the 176 countries assessed, with more than twenty African countries ranked above it. On affordability of the internet, Cameroon’s ranking has also slightly improved – currently ranked 50, up from 53 in 2015, out of 60 countries. This still makes internet access in Cameroon among the most expensive of the countries surveyed.

Meanwhile, internet shutdowns, arrests and intimidation of online critics, and censorship of online content  raise concerns about the government’s commitment to nurturing a sustainable and inclusive digital society.

ICT Legal and Regulatory Frameworks

The Cameroonian Constitution provides for freedom of expression, freedom of the press and of communication. It states: “the freedom of communication, of expression, of the press, of assembly, of association, and of trade unionism, as well as the right to strike shall be guaranteed under the conditions fixed by law”. 

Relevant agencies governing the sector include the Telecommunication Regulatory Agency (ART), and the National Telecommunications Agency (ANTIC) – both under the mandate of the Ministry of Posts and Telecommunications (MINPOSTEL). Other entities such as the Ministry of Communication and the National Council of Communication also has regulatory and advisory roles with regards to media. 

These agencies are guided by key laws that govern ICT including  Law n° 98/014 of July 14, 1998 governing telecommunications and its amendment of December 29, 2005;  Law n° 2010/013 of  December 21, 2010 on e-Communications, and its amendment of April 2015;  Law n° 2010/012 of  December 21, 2010 on Cyber Security and Cybercrime; and Law n° 2010/021 of December 21 2010 governing e-Commerce. Other legalisation related to ICT are the Framework Law n° 2011/012 of May 6, 2011 on Consumer Protection,  Law n° 2001 / 0130 of July 23, 2001 establishing the minimum service in telecommunications, and Law n° 98/013 of July 14, 1998 on competition which governs all sectors of the national economy.

The 2014 Law on the Suppression of Terrorist Acts, which was enacted to support the fight against terrorism and growing threats from the jihadist group Boko Haram, has been used as a tool to suppress journalism and opinion critical of the government under the guise of preventing the spread of fake news and threatening national security. In January 2018, the Minister of Justice issued a directive to magistrates to “commit, after clear identification by the security services, to legally prosecute any person residing in Cameroon who uses social media to spread fake news”. 

A new law is the  2019 Finance Act, which under Section 8, introduces taxation on software and application downloads produced outside of Cameroon, at a flat rate of 200 Central African Francs (CFA), equivalent to USD 0.34, per download. Whereas the government is yet to issue implementation guidelines for the taxes, once in effect, they  will result in additional costs for digital platform users.

Access and Affordability 

Article 4 of the 2010 eCommunications law states that every citizen “has the right to benefit from electronic communications services”. The same law establishes a Universal Service Access Fund, aimed at ensuring equal, quality and affordable access to services (Articles 27-29). Whereas internet and mobile telephony have registered growth, access and affordability remain a challenge, especially among rural and poor communities. Currently, the average cost of 1GB of data is 2,000 CFA (USD 3.4) per month, and with the proposed levy of 200 CFAs (USD 0.34) on software and application downloads, costs are expected to further increase. With an estimated per capita income of USD 1,500 in 2018, the prevailing rates are over and above the Alliance for Affordable Internet’s recommendation of 1GB of data costing 2% or less of average monthly income.  

Gender Digital Divide

A 2015 report by the Web Foundation found that in Cameroon only 36% of women compared to 45% of men were internet users. The key factors inhibiting women’s access to the internet and digital devices in Cameroon included literacy levels, cost relative to income, access to devices, perceived relevance and usefulness, lack of time and poor infrastructure. Towards addressing the digital gender divide, the National ICT Strategic Plan 2020 states among its objectives the need to “support the development of female skills in the field of digital engineering“, and to “support technological and scientific vocations for women“. However, these objectives are not linked to any specific projects within the plan’s priority action areas. 

Meanwhile, without much in the way of provisions for gender, cultural and linguistic diversity, the country’s ICT laws remain largely silent on diversity and inclusion within the ICT sector. Further, seven years since its passing, the Framework Law on Consumer Protection, which includes provisions on consumer rights and quality of services within the technology sector, remains largely unenforced due to the absence of  implementation guidelines.

Privacy and Data Protection

Cameroon has no data protection or privacy law. However, the national Constitution amended by the Law N°. 96-06 of 18 January 1996, guarantees privacy of communications in its preamble, stating that “the privacy of all correspondence is inviolate. No interference may be allowed except by virtue of decisions emanating from the Judicial Power”. The 2010 Cybersecurity and Cybercrime law also provides for the privacy of communications under Article 41 and outlaws the interception of communications under Article 44. The obligation for service providers to guarantee users’ privacy and the confidentiality of information is covered under Articles 42 and 26.  

According to Article 26(1); “Information system operators shall take all technical and administrative measures to ensure the security of the services offered. To this end, they should be equipped with standardised systems that enable them to identify, evaluate, process and continuously manage the risks related to the security of information systems in the context of services offered directly or indirectly”. However, the law does not specify the guiding principles for the collection and processing of personal data, nor users’ right to access and update such data. 

Network Disruptions

The government of Cameroon has in the past initiated two internet shutdowns in the Anglophone region of the country, which together lasted 240 days and drew international condemnation. The shutdowns were imposed in the wake of ongoing strikes, fatal violence and protest action against the alleged “francophonisation” and marginalisation of English speakers who claim that “the central government privileges the majority French-speaking population and eight other regions.” It is estimated that the regional internet shutdown cost USD 38.8 million in addition to affecting access to public services, education, and daily livelihoods. 

Guaranteeing an Inclusive Digital Space in Cameroon

Cameroon’s government has professed its intention to leverage the digital economy for sustainable development and to establish  an enabling legal and regulatory framework. However, developments such as taxation of application downloads, internet disruptions, and limited efforts to bridge the digital gender divide, indicate a shrinking digital space and are likely obstacles to the uptake of ICT. Efforts are thus necessary to ensure a digital environment that is both open and accessible to all, upholds users’ safety and security, and guarantees constitutional rights. These efforts should include a strengthened legal framework with implementation guidelines to ensure enforcement, compliance monitoring, and accountability. 

Moreover, the adoption of a specific law on privacy and data protection is recommended, so as to guarantee the principles of anonymity and consent, and in line with international best practice. For civil society organisations, it is recommended to intensify advocacy against regressive policy and practice including internet disruptions,  and the enforcement of consumer protection and universal services. Crucially, civil society should play an active role in policy consultative processes and citizen sensitisation on digital rights and literacy.

25May

Comments Submitted to Communications Regulator on Uganda’s Proposed New Telecoms Licencing Framework

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By Daniel Mwesigwa |
According to the 2018 third quarter communication industry report by the Uganda Communications Commission (UCC), Uganda has 15 million users connected to the internet, representing a 38% internet penetration rate. However, the cost of access and usage is among the highest in the region, which has hampered the uptake of Information and Communications Technology (ICT). Through the national broadband policy, the government hopes to avert duplication of infrastructure and increase usage of  ICT resources, ensure universal access, and streamline licensing regimes for telecommunications and broadcast operators. On the latter, the UCC has embarked upon a review of the current licensing regime aimed at addressing current gaps and limitations to the access and usage of ICT nationally.
The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) joined the Association for Progressive Communications (APC), Rhizomatica, AfChix Uganda chapter, BOSCO Uganda, and the Internet Society to submit comments to the ongoing review of the licensing framework for the telecommunications sector in Uganda.
The submission responded to key concerns raised by the UCC including on issues such as national roaming, effective spectrum allocation, infrastructure sharing, affordability, the gender digital divide, in addition to regulated and cost-oriented pricing.
Among the recommendations in the submission is the need to enable alternative approaches to broadband delivery that can complement existing network operator models. Such approaches include enabling affordable access to spectrum and also creating regulations for community networks and small scale operators to provide access to the underserved, especially in rural areas.
To curb capital flight from mostly foreign-owned telecommunications companies, the proposed licencing framework seeks to compel these companies to list on the local stock exchange. The submission proposes accessible ways through which shares can be traded for example through the mobile money platform. It further re-emphasizes the need for smaller and community run operators since multiple economic benefits from ownership to employment boost and contribute to the local economy.
On the issue of digital exclusivity, the submission stresses that it is unlikely that the gender digital divide in Uganda will be closed if policies and regulations do not actively enable the participation of more women in the telecommunication industry. It, therefore, recommends the adoption of gender-sensitive approaches to closing the gender access gap.
Meanwhile, CIPESA has previously submitted comments to UCC on improving access to ICT for Persons With Disabilities (PWDs). 
Find the full submission here.

10Aug

Why Uganda’s Government Should Take a Different Path to Social Media and Mobile Money Taxation

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Statement |
There has been widespread concern over newly introduced levies on social media access and mobile money transactions in Uganda, which are widely considered a threat to internet access and affordability, as well as to freedom of expression and access to information. The effects of the taxes that took effect on July 1, 2018, were the focus of discussions at a recent stakeholder dialogue  organised by the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) and the Internet Society Uganda Chapter.
At the dialogue, entrepreneurs, journalists, lawyers, activists, technologists, and academics shared their perspectives and experiences, resulting in a set of recommendations to the government on alternatives to the current modes of taxation.
The government says the taxes are needed so as  to expand the country’s tax base. In the 2018/2019 national budget speech, the finance ministry estimates that up to UGX 486 billion (USD 131 million) could be collected annually by 2022 from taxes on social media Over-The-Top (OTT) services.
However,   presenting early results on an ongoing study on the impact of the taxes, Dr. Christopher Stork of Research ICT Solutions stated that the country’s rural-based users of social media and mobile money will be hardest hit by the taxes, increasing the percentage of the unconnected and resulting in decreased revenue for telecom/ internet operators. He said this would ultimately lead to reduced growth in the gross domestic product (GDP) and hamper job creation.

Image above: Comparison of taxes against average income across regions in Uganda | Source:  Research ICT Solutions

Image above: Prepaid products user tax burdens | Source:  Research ICT Solutions
This study’s preliminary results affirm earlier contentions, such as by the After Access researchers, that those who marginally afforded internet services before the taxes were introduced are likely to now find internet use totally unaffordable, thereby increasing the percentage of the unconnected.
Meanwhile, Dr. Abdul Busuulwa, Executive Director at Community Based Rehabilitation (CBR) Africa Network, said whereas social media and mobile money platforms had eased the lives of persons with disabilities (PWDs),However, the increased cost of accessing these platforms due to the new taxes had reversed these  gains. He said platforms like WhatsApp were helping in disseminating critical information among people with hearing difficulties before the added cost of using social media rendered them unaffordable to members of these groups, who he said already faced challenges in finding employment and often relied on financial support from others.
The impact of the taxes on the use of online platforms for civic engagement on local governance was described by Samuel Mumbere, ICT Officer at the Kasese District Local Government in Western Uganda. According to Mumbere, whereas introduction of the taxes had prompted a rise in the use of Virtual Private Networks (VPNs) by community members who needed to maintain avenues of social accountability and access to information in the district, many were concerned about the additional costs related to data usage by some VPN products.
On the access to justice front, the online legal knowledge and support platform, Barefoot Law, was cited as a social media-based service that had enabled citizens to access legal support and services which the poor are often excluded from due to financial constraints. Such platforms are also threatened with reduced use by citizens due to the taxes.
Those in e-commerce cited barriers to accessing their clients, and reduced competitiveness of their products and services, due to the taxes. The Managing Director of Jumia Uganda noted that the company’s work with some 3,000 different sellers, 1,000 hotels, and over 200 restaurants had experienced strained operations as their operations relied greatly on social media.
Although the mobile money transactions tax is under review, with a new bill tabled before parliament proposing to reduce the tax from 1% to 0.5%, this does little to address the impact the tax will still have on financial inclusion. Feminist and writer, Edna Ninsiima, highlighted the role that mobile money has played in empowering unbanked women. She said the new transaction fees are affecting the financial independence of women – including building a savings culture – where it had been growing steadily.
Meanwhile, Kojo Boakye, Public Policy Manager, Access and Connectivity, Facebook, cited the counter impact of the taxation on digital dividends including efforts to extend connectivity and broadband penetration. He questioned the likelihood of the tax raising the projected revenue, adding that  the tax could also have an impact on the investment decisions of investors in infrastructure. In 2017, Facebook, in partnership with Airtel Uganda and Bandwidth and Cloud Services (BCS) Uganda announced  a USD 100 million project to lay nearly 800 km of fibre optic cable in north-western Uganda. Like Facebook, Google has also worked to extend connectivity in Uganda with infrastructure investments including a wifi project in the capital, Kampala.
Overall, participants at the dialogue pointed out that the taxes are not only discriminatory in nature but also disenfranchise already marginalised and vulnerable communities including PWDs, women, youth and rural communities. They called on the government to reassess its position on the taxes without inhibiting growth in ICT usage and innovation. The dialogue was also introspective with many noting that more proactive and collaborative efforts should be pursued by non-state actors, especially research and participating in consultative policy processes, to enhance informed decision-making by the government.
 
 

13Dec

Online Chat On Internet Shutdowns

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Online Chat |
On Friday December 15, 2017, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) will spend some time sharing insights on internet shutdowns. Between 15h00 and 16h00 East African Time (EAT) we will explore the spate of shutdowns affecting Sub-Saharan Africa and the efforts to navigate them.

Have you experienced an internet shutdown? Are you experiencing a shutdown? What work or insights would you like to share around this issue? What is the way forward?

We will also share insights on the economic impact of internet shutdowns with reference to a new framework we developed on calculating the Economic Impact of Internet Disruptions in Sub-Saharan Africa
A few of the documented cases of deliberate interruption of digital communications in sub-Sahara Africa in December thus far include an ongoing shutdown in Anglophone regions of Cameroon which as of today has run for 75 days. An earlier shutdown in the same region lasted 93 days. This week also Ethiopia experienced interruptions to its communications – primarily Facebook, Whatsapp and Twitter due to protests in the Oromia region. Further afield, in Yemen, there were reports of some internet filtering, blocking, throttling, and social media shutdowns.
Join the discussion and share your views on how we can #KeepItOn and protect #InternetFreedomAfrica 

29Sep

Economic Impact of Internet Disruptions in Sub-Saharan Africa

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Report Launch |
Internet shutdowns in Sub-Saharan Africa have cost the region up to US$ 237 million since 2015, according to a report to be released by the Collaboration on International ICT Policy for East and Southern Africa (CIPESA). Using a newly developed framework, the report estimates the cost of internet shutdowns in 10 African countries, and notes that the economic losses caused by an internet disruption persist far beyond the days on which the shutdown occurs, because network disruptions unsettle supply chains and have systemic effects that harm efficiency throughout the economy.
Despite the increasing benefits associated with access to the internet and the contribution of the ICT sector to GDP in Sub-Saharan Africa, since 2015 there have been state-initiated internet disruptions in at least 12 countries in the region.
While it is clear how internet shutdowns affect users’ fundamental rights, such as the right of access to information and freedom of expression, the impact of disruptions on a country’s economy and citizens’ livelihoods is rarely as clearly articulated due to a lack of verifiable data. That made it necessary to develop a framework that can be used to estimate the economic cost of shutdowns in SSA.
The report shows the losses in USD terms which each of the countries studied lost during the duration of the network disruptions. The report also shows that:

  • The economic cost of an internet disruption persist far beyond the days on which the disruption occurs because the disruption unsettle supply chains and have systemic effects, harming efficiency throughout the economy.
  • Internet disruptions, however short-lived, undermine economic growth, disrupt the delivery of critical services, erode business confidence, and raise a country’s risk profile
  • Shutdowns have a high economic impact at micro and macro levels, adversely affecting the livelihoods of citizens, undermining the profitability of business enterprises, and reducing the GDP and competitiveness of countries that implement them.

See: A Framework for Calculating the Economic Impact of Internet Disruptions in Sub-Saharan Africa

Disruptions have been witnessed during national exams as was the case in Ethiopia, during elections in countries such as Chad, Gabon, Gambia, Republic of Congo, and Uganda. Public protests have also led to internet disruptions in countries like Burundi, the Central African Republic, Cameroon, DR Congo, Ethiopia, Mali, Niger, and Togo.
Internet shutdowns have been witnessed in countries, some of which have very low internet penetration and usage figures. According to the ITU, Cameroon, Uganda and Niger have internet usage percentages of 25%, 21.9% and 4.4% respectively. The three countries have experienced internet disruptions for 93 days, 6 days and 3 days respectively between 2016 and 2017. The significant contribution of the ICT sector and of more prevalent internet services to the economy and society cannot be disputed. This is more so in most African economies where the contribution of the ICT sector to GDP is on average 5%, a contribution greater than in many countries in Europe and Asia.
The report will be launched today, Friday September 29, 2017, at the Forum on Internet Freedom in Africa which is currently being held in Johannesburg, South Africa.
About the Forum on Internet Freedom in Africa 2017 (FIFAfrica17): This year, FIFAfrica17 is co-hosted by the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) and the Association for Progressive Communication (APC). The two organisations have a history of advocating for the advancement of digital rights in Africa and beyond. The discussions of Forum are built around themes which engage with the 13 principles of the African Declaration on Internet Rights and Freedoms (www.africaninternetrights.org).
Additional information on the evolution of the Forum can be found on www.internetfreedom.africa
 

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