By Juliet Nanfuka |
The rights of Kenya’s digital citizens are fast shrinking in the face of new restrictive laws and increased arraignment of individuals for expressing online opinions which authorities deem in breach of the law.
The Security Laws (Amendment) Act 2014, assented to by President Uhuru Kenyatta last December, allows blanket admissibility in court of electronic messages and digital material regardless of whether it is not in its original form.
It is feared that retrogressive provisions in this law could be used to put the chill on internet freedoms in East Africa’s most connected country where mobile phone penetration stands at 80% and internet access at 50% of the population.
Part V of the new security law regarding “special operations” has raised particular concerns, as it expands the surveillance capabilities of the Kenyan intelligence and law enforcement agencies without sufficient procedural safeguards.
It gives broad powers to the Director General of the National Intelligence Service to authorise any officer of the Service to monitor communications, “obtain any information, material, record, document or thing” and “to take all necessary action, within the law, to preserve national security.”
In addition, the amendments also contain unclear procedural safeguards especially in the interception of communications by “National Security Organs” for the purposes of detecting or disrupting acts of terrorism.
Even though there is a provision for a warrant to be issued by a court of law, the broad definition of ‘national security’ leaves no room for restrictions on the extent of power the law grants to National Intelligence Service when it comes to accessing personal data, information and communications.
In February 2015, the Kenya High Court struck some clauses from the security law. The government says it may appeal.
Government says the new law is necessary to fight al Shabaab militants who have repeatedly rocked the country with fatal attacks such as the Westgate shopping centre attack on September 21, 2013, which left 67 people dead. Human rights activists blame President Kenyatta’s government for steadily shrinking the space for civil actors, a pattern they say was manifested in the Kenya Information and Communications (Amendment) Act 2013 and the Media Council Act 2013. These laws, they say, placed restrictions on media freedom and general freedom of expression.
The proposed Cybercrime and Computer related Crimes Bill (2014) also falls short of constitutional guarantees as it is contains “broad” speech offences with potentially chilling effects on free speech. See a full legal analysis of the Bill by Article 19. Proposed regulations to the law governing non-government organisations, which cap the funds received from foreigners at 15% of their overall budgets, have also been criticised as aimed to curtail and control the activities of civic groups engaged in governance and human rights work.
Over the 2012-2013 election period, several individuals were charged in court over their online communications. The National Cohesion and Integration Act of 2008 has been used to charge many for promoting hate speech – which some Kenyan citizens found justifiable given the role that hate speech played in the 2007 to 2008 post-election violence.
Hate Speech is defined by the 2008 Act as speech that is “threatening, abusive or insulting or involves the use of threatening, abusive or insulting words” with the intention to stir up ethnic hatred or a likelihood that ethnic hatred will be stirred up. Authorities, however, seem to be shifting gear and using this charge among others against online journalists and bloggers that criticise the Kenyatta government.
In December 2014, blogger Robert Alai was arrested and charged with undermining the authority of a public officer contrary to Section 132 of the Penal Code by allegedly calling President Kenyatta an “adolescent president” in a blog. He was again arrested in February 2015 for offending a businessman online by linking him to a land saga that involved the illegal acquisition of the Langata Primary School playground.
Meanwhile, Allan Wadi – a student – was also arrested for “hate speech” and jailed in January 2015 for posting negative comments on Facebook about the president. In the same month, journalist Abraham Mutai was arrested following tweets he posted on corruption in the Isiolo County Government. He was charged with the “misuse of a licensed communication platform to cause anxiety.”
Nancy Mbindalah, an intern with the department of finance
at the Embu County Government, was charged on similar grounds for social media posts dating as far back as 2013 in which she is alleged to have abused County Governor Martin Wambora.
In all instances, some social media users claimed there were “selective” arrests and prosecution of those critical of government. Critics cited the case of Moses Kuria, a Member of Parliament (MP) for Gatundu South, who allegedly made remarks on Facebook against the Luo Community but did not face the same punitive actions.
A recent news report, however, indicates that the National Cohesion and Reconciliation Commission and the Public Prosecutor are calling for the MP’s case to be revisited for the “incitement to violence, hate speech and fanning ethnic hatred.”
The incidents of arrest, prosecution and law amendments demonstrate a recurring theme of clamping down on dissenting citizen voices, a concern that was highlighted by the Kenya Human Rights Commission and the International Federation for Human Rights following the enactment of the Security Laws (Amendment) Act.
While the country remains on a constant alert for terror attacks, this has been used to strengthen the control that the state has on freedom of expression and surveillance. The lack of laws that limit state access to citizens’ information further exacerbates this concern.
Using ICT to Promote the Right to Information: Perceptions of Ugandan Citizens and Public Officials
By Juliet Nanfuka |
Towards the end of 2014, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) conducted research into how public officials and citizens perceived the potential of Information and Communication Technology (ICT) to advance the right to information in Uganda.
The studies revealed that there is a keen interest by citizens and public officials to leverage digital tools for increased transparency, civic awareness and participation in democratic processes. However, a larger proportion of citizens was using ICT relative to the public officials to improve access to information.
One study involved the administration of a questionnaire to 62 public officers from more than 30 Ministries, Departments and Agencies (MDAs). A second study targeting citizens involved the administration of a separate questionnaire amongst 235 respondents drawn from 10 districts, mainly university students, journalists, and staff of civil society organisations.
Uganda enacted the Access to Information Act (ATIA) in 2005, becoming one of the first African countries to have such a law. The Act, however, remained unimplemented until 2011 when the enabling regulations were enacted.
Although the Access to Information Act has been in existence for the last nine years, only 18% of the public officials and 10% of citizens rated themselves as extremely knowledgeable about the law. While all public officials had some level of knowledge of the law, 9% of citizens indicated no knowledge at all of the law.
Whereas citizens indicated histories of having made information requests, only 39% of public officials indicated that they had ever received an information request made formally using the 2005 ATIA. Notably, 87% of the information requests were made informally without mention of the ATIA or completing the required request forms.
The research reveals that although ICT tools such as emails and telephone calls are being used to request for information, requested information remains in silos as it is given directly to the requester with no guarantee that it will be disseminated further.
Challenges noted by public officials for the low levels of information release included limited ICT skills, the Official Secrets Act (1964) which hampers release of information to the public, and limited resources to adequately implement the Act on a more regular basis.
Meanwhile, following the launch of the Ask Your Government (www.askyourgov.ug) initiative in August 2014, the research aimed to gauge respondents’ knowledge and use of the portal. The portal was launched by government in partnership with civil society to enable Ugandan citizens to make public information requests from MDAs.
In the research, 75% of public officials strongly agreed that the use of ICT would make it easier and simpler to respond to information requests. This was supported by 79% of the citizen respondents who believed that the use of ICT to make information requests was likely to enable public bodies become more responsive than use of manual, non-ICT means. This would alleviate the “long process” and “cumbersome bureaucracy” which citizens pointed out as key reasons for not using the law to request for information.
For journalists who participated in the research, the 21 days which the law gives public officials to respond to information requests was cited as a key challenge given the tight deadlines in media work.
See: Advancing the Right to Information Amongst Ugandan Journalists
However, both citizens and officials indicated some skepticism about the effective use of ICT to adequately support the right to information. Public officials pointed out technical challenges such as low bandwidth, outdated equipment and limited skills within the MDAs.
One official noted, “Although employed by government, many officials have no access to ICT and some lack knowledge of how to use the tools.” Safety and security concerns were raised with regard to citizens’ personal information.
Key report Findings:
- 33% of the interviewed citizens had ever made an information request using the ATIA law. However, only 28% of these requests received positive outcomes.
- SMS was ranked the ICT tool that citizens were most proficient in using, at 58%, followed by social media at 44%. However, respondents used Facebook more frequently than SMS.
- Public officials ranked their proficiency highest in using SMS (63%) and email (60%), and they used email most frequently, followed by SMS. Social media use ranked low amongst public officials.
The research recommends that civil society should engage more proactively in advocacy for the right to information amongst citizens. Meanwhile, public officials should encourage citizens to make information requests. It also recommends that public officials adopt a combination of both ICT and non-ICT based channels to ensure that information requests by citizens are attended to promptly as a means of ensuring citizens’ motivation to increase their demand for information.
Public officials recognised that improvements can be made to better put more information in the public domain. They recommended the provision of more authority to information and communication officers to disclose information; increased use by MDAs of interactive websites and social media as these are channels that their audiences are using; and a repeal of the Official Secrets Act (1964).
See the full research reports below:
Ugandan Public Officials’ Perceptions of using ICT to Advance Right to Information
Citizen’s Perceptions of Using ICT to Make Right to Information Requests in Uganda
ICT4Democracy in East Africa Network Activities Update
By Juliet N. Nanfuka
The network of seven partners (profiles) unified under the ICT4Democracy in East Africa initiative have since 2011 jointly worked to enhance the capacity of citizens and governments in using ICTs to promote human rights, good governance and citizen participation.
Between January and June 2014, the partners each undertook activities that aimed to support the inclusivity of citizens in transparency,

accountability and service delivery monitoring through the use of Information and Communication Technologies (ICTs) in Kenya, Tanzania and Uganda. These activities are increasing citizens’ participation in decision-making processes and strengthening democracy in the region.
The partners have each created unique approaches to encouraging citizen participation through mobile short message services (SMS), FM radio, social media such as Facebook and Twitter, crowd-mapping platforms and a toll free call centre. Research has also been conducted by some partners on the knowledge and perceptions associated with ICT use and the flow of information between and among citizens and government.
As part of the projects, partners have pursued direct community engagement with grassroots based organisations, local governments, media, policy makers, voluntary social accountability committees (VSACs), academia, the tech community, and civil society organisations in the use and promotion of ICTs in governance.
In brief, some of the activities pursued by the partners include the below:
- In Western Uganda the Toro Development Network (ToroDev) has engaged with various stakeholders and also utilised radio and social media to inform and encourage participation in service delivery monitoring and accountability.
- The Kenya Human Rights Commission (KHRC) tapped into its existing community of Human Rights Networks (HURINETS) to advocate for open governance, and the right to information.
- iHub Research is conducting research into the flow of information between citizens and government through ICT tools in a bid to understand whether the interaction supports service delivery, access to information, and combating corruptions – and how these interactions can be improved upon.
- The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) has combined research, capacity building and advocacy on the roles that citizens, media and public officials can play in the pursuit of good governance.
- The Ugandan Chapter of Transparency International is supporting communities in northern Uganda to report and act on shortcomings in the public health services delivery. This has been accomplished through provision of a toll free line, social media campaigns and working with Voluntary Accountability Committees (VACs).
- Women of Uganda Network (WOUGNET) is working with Community Based Organisations (CBOs) and Voluntary Social Accountability Committees (VSACs) to empower women in the use of ICTs that can enable them to play a part in service delivery monitoring in northern Uganda.
- In Tanzania, the Commission for Human Rights and Good Governance (CHRAGG) is educating citizens on human rights and empowering them to use their phones to report human rights violations.
For more details, please see the full activity report of ICT4Democracy in East Africa network between January and June 2014.
CIPESA is the ICT4Decmoracy in East Africa Regional Coordinator
ICT4Democracy in East Africa Network to Participate in Inaugural Buntwani Conference
The ICT4Democracy in East Africa network will participate in the first Buntwani conference scheduled to take place October 7–8, 2014 in Nairobi, Kenya. The conference is aimed at exploring the potential of Information and Communication Technologies (ICTs) in strengthening citizen engagement and participation in Africa.
The network is made up of organisations pursuing projects that are tackling issues such as corruption, service delivery, respect for human rights, and civic engagement in Kenya, Uganda and Tanzania. The shared goal is to collaboratively leverage on ICTs as tools for promoting good governance and democratisation.
As the use of ICTs in East Africa grows steadily, driven by the availability of cheaper smart phones and the popularity of social media platforms, so does the opportunity through which to utilise these very tools and platforms as avenues for transparency and accountability in governance. In Kenya, Tanzania and Uganda, mobile access rates have grown to beyond 50% of the population – with Kenya reporting a 78% mobile access rate, Uganda (52%) and Tanzania (64%). Internet use has concurrently risen. Internet access in Kenya currently stands at 53% of the population, while Uganda stands at 22% and Tanzania (11%). It is upon this foundation that the ICT4Democrarcy in East Africa network pursues its work leveraging on tools including mobile messaging (short message services), FM radio, social media like Facebook and Twitter, toll free call centres, crowd sourcing platforms as well as direct community engagement.
The network is comprised of seven partner organisations including the Women of Uganda Network (WOUGNET), Transparency International Uganda (TIU), iHub Research (Kenya), the Kenya Human Rights Commission (KHRC), the Commission for Human Rights and Good Governance (Tanzania), the Collaboration on International ICT Policy in East and Southern Africa (CIPESA) and Toro Development Network (ToroDev). CIPESA is the regional coordinator of the network which is supported by the Swedish Programme for ICTs in Developing Regions (Spider) and the Swedish International Development Cooperation Agency (Sida).
Network partners primarily work with grassroots based organisations, local governments, policy makers, voluntary social accountability committees (VSACs), the tech community, civil society organisations and media in the use and promotion of ICTs in governance.
At Buntwani, the network partners will be sharing their experiences in sessions on technology for transparency, avenues for citizen participation, and the motivations and demotivations of using ICT tools for governance, among others.
Network project summaries
| Partner | ICT4Democracy in East Africa Project activity |
| CIPESA(ICT4Dem regional coordinator) | The ‘iParticipate Uganda’ project aims to catalyse the role of ICTs in citizens’ engagement and participation in governance. The project documents and publicises open governance, builds the capacity of media, public officials, citizens and other duty bearers in the use of ICTs for democracy, provides support to three grassroots ICT access centres and researches the ICT knowledge, practices and attitudes of citizens in Uganda. CIPESA is also undertaking an analysis of ICT legal and regulatory frameworks in Kenya, Uganda and Tanzania. |
| CHRAGG | CHRAGG has implemented a toll free Short Messaging Services (SMS) platform in Tanzania for citizens to utilise their mobile phones to lodge human rights violations and complaints. The project has targeted women and youth in its campaign which is also increasing awareness of human rights in the country. The campaign to popularise the SMS system includes radio talk shows, prime time TV and radio jingles, distribution of flyers, TV adverts as well as visual and performance acts through dance troupes. |
| iHub | iHub is exploring the interaction between governments and citizens through ICT tools in support of civic participation, service delivery, transparency, accountability and access to information. The insights are being sought in Kenya, Uganda and Tanzania through a series of field studies, focus group discussions, surveys, interactions with developers and literature reviews. The results of this work are expected to aid the implementation of initiatives that use ICT to monitor public services delivery, fight corruption and improve public sector transparency. |
| KHRC | The mentoring of grassroots based Human Rights Networks (HURINETS) in Kenya is key to KHRC’s project. The organisation is partnering with 10 HURINETS to increase their capacities to effectively use ICTs such as crowdmaps, blogs, Twitter and Facebook in their advocacy work and to increase their role in promoting human rights. |
| TIU | A toll free call centre forms the foundation of TIU’s Lira based project. Voluntary Accountability Committees (VACs) are playing the key role of monitoring health service delivery at health centres in remote areas in Lira and Oyam district in Northern Uganda. The project empowers citizens to demand social accountability of health workers in the region. TIU verifies reports of health service delivery challenges from VACs and the public received at the call centre through field visits before raising them with the respective authorities for remedial action. |
| ToroDev | Working with 15 rural advocacy forums and the Rwenzori Journalists Forum, ToroDev is motivating citizen activism in Western Uganda in pursuit of transparency and accountability monitoring. Local FM radio stations are used as hubs for information and knowledge sharing sourced through the internet (social media) and mobile phones (SMS) during which there is active engagement with local leaders and advocacy forum members on critical community issues. |
| WOUGNET | Northern Uganda is the focus area of this project which empowers the local communities in five districts (Apac, Kole, Oyam, Gulu and Amuru) to monitor good governance and service delivery through the use of radio stations, digital cameras, mobile phones, Facebook, Twitter, blogs and the crowd sourcing platform Ushahidi. The project primarily targets women in Community Based Organisations (CBOs) and women groups. |
The Buntwani conference (www.buntwani.org) will see the gathering of government officials, civil society organisations, the private sector, media and other sectoral players to share knowledge and information relating to citizen engagement and participation through ICTs. The conference will also provide a platform for technology innovators to showcase tools that are available for strengthening citizen engagement and participation as well as improvement of service delivery, and discuss with various stakeholders the strategies that have been used to make these tools a success.
Connect with ICT4Democract in East Africa online
Web: www.ict4democracy.org
Facebook: www.facebook.com/ict4dem
Twitter: @ICT4DemEA
Email: [email protected]
About CIPESA: ICT4Democracy in East Africa Regional Coordinator
The Collaboration on International ICT Policy in East and Southern Africa (CIPESA) is one of two centres established in 2004 under the Catalysing Access to Information and Communications Technologies in Africa (CATIA) initiative, which was mainly funded by the UK’s Department for International Development (DfID). CIPESA focuses on decision-making that facilitates the use of ICT in support of development and good governance. Besides the ICT4Democracy in East Africa project, CIPESA is spearheading the Open Net in Africa project (www.opennetafrica.org) to promote internet freedoms in a number of African countries, including Burundi, Ethiopia, Kenya, Rwanda, South Africa, Tanzania and Uganda. Under the Ask Your Government Uganda initiative (www.askyourgov.ug), CIPESA, in partnership with the Office of Prime Minister (OPM) Uganda and the Africa Freedom of Information Centre (AFIC) promotes citizen’s right to access to information.
| Collaboration on International ICT Policy in East and Southern Africa (CIPESA)Plot 156-158 Mutesa II Road, Ntinda, P.O. Box 4365, Kampala, Uganda; Tel: +256 414 289 502 | Email: [email protected] Website: www.cipesa.org | Facebook: www.facebook.com/cipesaug |Twitter: @cipesaug |
Promoting E-Governance and Citizen Participation in Mayuge District, Uganda
By Maria Nakirya
The Busoga Rural Open Source and Development Initiative (BROSDI) with support from the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has had ongoing training this year for Mayuge district local government officials and the local education community on the creation and use of blogs as tools for community reporting on governance and service delivery.
As part of an ongoing project that focuses on e-governance and citizen participation in the education sector, blogging was one of

the tools identified by citizens to reduce the information gap that currently exists between the schools community, parents and the local government.
BROSDI conducts several trainings in social media for varying community groups and individuals. However, this was the first time that training was conducted for a group of influential persons in the community who had limited computer experience. The group was composed of head teachers, teachers, community leaders and representatives of the community of parents.
The training was aimed at equipping participants with basic knowledge and skills in computer usage –including opening email accounts as basic requirement for blogging and registration for Individual Tax Identification Number (TIN).
Participants welcomed the training which also helped them open personal email accounts, a process that they noted was simple yet some of them had paid as much as UGX 20,000 (USD 8) to have email addresses opened for them by third parties.
A separate training was held for district officials. Participants in this training had some basic computer experience but little knowledge of blogging. However, they found it a very resourceful tool to link them and other district officials to the community they serve. They were able to read and appreciate the articles written by members of the community.
“If only we knew about this before, we would have not spent so much money.” Teacher Grace
“I have been passing at BROSDI, seeing people type on these machines but I didn’t know they can go this far.” A participant headteacher
A key outcome of both trainings was the realisation by beneficiaries that they had a lot of information and content to share which they previously did not know how to package for public consumption. This has greatly boosted their confidence levels and the
quality of blog entries produced. The blogs were shared on the project blog (http://visualizemayuge.wordpress.com) while others created their own blogs. All training participants were eager to post blog entries and encouraged district officials to visit the blog. To ensure a wider audience, they further suggested having the blog link integrated to the district official website.
“I have a daughter abroad who gave me a telephone with all internet settings activated but did not know what to use it for. All I do is to use it for phone calls. I did not know about this internet and that it can do wonders. Will the whole world be able to read about my contribution?” Asks a participant teacher during a training session.
“I didn’t know that I would interact with the community in a different way and I think this works especially in our area where coming to the district is a big problem.” Noted a teacher after a training session
The trainings are part of CIPESA’s wider iParticipate project. In partnership with BROSDI as well as the Northern Uganda Media Club (NUMEC) and eSociety Kasese, ongoing activities are aimed at using ICTs to facilitate better delivery of government services to citizens, empower citizens through access to information, and improve interactions between citizens and public officials.
The project is supported by the Swedish Development Agency (Sida) and the Swedish Programme for ICT in Developing Regions (Spider).





