Ongoing Power Cuts Set Back South Africa’s Gains on Digital Access 

By Tusi Fokane |

Over the last 15 years, South Africa has been caught in the midst of  an energy crisis with 2023 marking the most challenging period. The country experienced record-breaking power cuts, resulting in 300 days of load shedding at an economic cost of ZAR 1 billion per day (USD 55 million).  The power cuts which in some instances run up to eight hours a day have impacted South African society in various ways including through a rise in crime, reduced access to economic opportunities, health care, education and essential government services. There have also been concerns raised on the impact of load shedding on access to the internet. 

Internet access concerns fueled by the power cuts have included data affordability, availability of pre-paid internet packages, and convenience of access.  Whilst telecommunications companies have taken steps to minimise access disruptions, by investing in increased security, back-up, and alternative sources of energy, experts have warned that the continued power disruptions would exacerbate the digital divide, particularly for rural and poor communities. As part of efforts to avert the crisis, in May 2023,  the Independent Communications Authority of South Africa (ICASA), established a committee to assess the impact of load shedding on consumers of electronic communications, broadcasting, and postal services towards informing regulatory interventions for the sector.  

Meanwhile, according to the Institute for Security Studies (ISS) telecommunications companies are lobbying for the declaration of the sector as a national strategic asset under the Critical Infrastructure Protection Act. The law deems a sector critical if it is essential for the economy, national security, public safety and the continuous provision of basic public services.

A Fracturing Digital Access Divide 

An estimated 79 percent of the South African population has access to the internet, predominantly through their mobile devices. Access to the internet, particularly in the post-Covid-19 environment, increased reliance on the sector as internet access facilitated many digital activities such as remote work and e-learning. However, the frequency of load shedding affects digital gains particularly for small businesses and students, leaving those without access to alternative sources of power, often unable to access internet services effectively.  According to Accountability Lab, citizens who can afford extra internet data, generators, and solar panels are managing to cope with the power outages. However, the Lab notes a widening of the gap between “digital haves and have-nots” and stresses that ”with limited access to online education and work options, citizens who are already struggling to afford the cost of living find themselves further behind.” Activists have warned that any load shedding mitigation undertaken by mobile network operators should not come at the expense of poor consumers who run the risk of being charged more for data services. 

Indeed, in a country with one of the highest inequality levels in the world, and an unemployment rate of 42 percent, there are concerns that continued load shedding is contributing to inequality and deepening the digital divide. Lower-income households have resorted to staying up until midnight waiting to benefit from “internet happy hours” where data packages are offered at cheaper rates than daytime packages.

Money Spent on Mitigating Load Shedding Could be Used to Expand Rural Access

Telecommunications service providers have not been spared from the consequences of the power cuts. The country’s second-largest mobile operator – MTN South Africa – reportedly spent ZAR 6.6 billion ( USD 360 million) on improvements to its network in 2023. Competitor, Vodacom, is set to increase its annual infrastructure spend to  ZAR 12 billion (USD 654 million) to strengthen its network. The investments will go towards back-up power systems (additional batteries, fuel and generators, and alternative energy sources) at their base stations and data centres. In addition, operators face increased security costs, due to theft and vandalism at their sites including the potential theft of high-capacity batteries which can fetch high values on the black market. 

The investment into back-up systems and batteries is key as longer periods of load shedding often result in batteries not charging sufficiently, affecting network availability, particularly in rural areas.  ICASA was recently taken to task by Members of Parliament for not conducting effective oversight in ensuring access to adequate network coverage. It was noted that service providers generally take their time to get to rural areas when there is a breakage or theft of cables or batteries, which undermines network stability in affected communities. The Select Committee Chair on Public Enterprises and Communication highlighted that internet access “is now no longer a matter of privilege but rather a right to have reliable signal” adding that ICASA needs to be firm and ensure that communications services are consistently provided. 

However, further challenges remain in rural areas which still face insufficient infrastructure deployment. Network operators concede that ongoing load shedding diverts much-needed capital away from rural infrastructure projects and new technologies. Concerns have also been raised on the negative impact to consumers, who will likely carry the additional costs through higher tariffs. Higher income earners have invested in fibre and wireless solutions to maintain connectivity during load shedding, but this comes with the additional costs of installing uninterruptible power supply (UPS). Some experts suggest that satellites, coupled with alternative energy sources, may be more resilient during higher stages of load shedding, or in the event of a total grid collapse. 

Industry stakeholders, through the Association of Comms and Technology have been lobbying for increased government support through policy reform and fuel subsidy rebates in order to avert a digital doomsday scenario where digital networks fail as a result of ongoing power cuts. The industry eagerly awaits the outcome of the ICASA committee on the impact of load shedding on the communications sector, which will hopefully also provide some relief to South African internet users.

CIPESA Joins Call Urging Content Platforms to Share Data with African Elections Researchers

Statement | 

The Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has joined  over fifty media and research stakeholders from across Africa in calling for social media platforms to give equal treatment to Africans in line with what is being offered to researchers in major jurisdictions outside the continent. This call is based on the urgent need to monitor and formulate joint mitigation responses to disinformation and hate speech, given the elections in nearly 20 countries in Africa over the course of 2024.

The stakeholders making this call for parity in data access were brought together in Cape Town, South Africa, in November 2023 by Research ICT Africa (RIA) and International Media Support (IMS). 

The discussions by these stakeholders, coming from 11 African countries, noted that platforms provide space for public discourse, and serve as an important avenue for both access to, and sharing of, elections data and information. But the stakeholders noted that the platforms are also sites for amplifying potentially harmful online content that corrupts elections, threatens journalists, increases polarisation, and incites violence during or after the polls. 

The organisers invited X (Twitter), Meta (owner of Facebook, Instagram and Whatsapp), Google (owner of YouTube), and TikTok to be part of the discussions, but representatives of these platforms did not attend. The call remains for these global tech companies to join such discussions in the future and to make their application programming interfaces (APIs) open and available to African researchers as a way of building trust, and working on joint responses or actions on misinformation and disinformation. 

The discussions recognised that long-standing African accords do provide for accessing information during elections, as agreed by the African Union’s African Commission on Human Peoples’ Rights. The stakeholders proposed that these resources be linked to further pan-African instruments on data and on elections, in order to ensure improved data access and governance on a continental scale.

RIA and IMS are encouraging further multi-stakeholder dialogues among more actors at the country level focused on using big data to research both positive and negative dimensions of platforms in regard to the integrity of African elections and online content. More specifically, the meeting emphasised research aimed at studying how organised networks and large language model-based generative artificial intelligence (AI), and other forms of AI-based technologies, are impacting the polls.

On a related matter, the stakeholders encourage the European Commission and Digital Services Coordinators to ensure that researchers and research institutions outside the European Union, including on the African continent, can gain access to platforms’ APIs and search engines’ data under the European Digital Service Act’s (DSA) Article 40.  

More concretely, this means ensuring that researchers not based in the EU are eligible to become “vetted researchers” as defined by the DSA when conducting research that contributes to “the detection, identification, and understanding of systemic risks in the Union.” These steps would strengthen inclusivity and diversity by taking into consideration the DSA’s global potential and impacts.

The discussions recognised that public interest access to data held by the platforms is not at the expense of personal data protection, and that the two objectives are not mutually exclusive.

Africa Freedom of Information Centre (AFIC), Collaboration on International ICT Policy for East and Southern Africa (CIPESA), Digital Action, Paradigm Initiative, Somali Media Women Association (SOMWA) and OpenUp  express support for the momentum of national dialogues on these topics. 

To add your organisation’s name, or for further information, please email: [email protected]

Originally published on Research ICT Africa. See here.

Congo Heads to the Polls: Why it is Crucial to Keep the Internet On

By CIPESA Writer |

The Democratic Republic of Congo (DR Congo) heads to general elections on December 20, 2023 amidst considerable turbulence, including a deluge of disinformation and endemic insecurity in parts of the country. To move towards building a safer and more democratic society, the Congolese government must break away from its past practice of limiting internet access and commit to keeping the internet accessible ahead of, throughout and after the election period.

For more than a decade, network disruptions have been a hallmark of elections in the DR Congo, Africa’s fourth most populous country. The first network disruption, which affected Short Messaging Services (SMS), was witnessed in December 2011, following disputed elections. The government claimed the move was necessary to prevent the online spread of fake results prior to the official announcement by the electoral commission.

Three years later in January 2015, the Congolese government again ordered telecommunications companies to block access not only to SMS but also the internet. This shutdown came on the backdrop of protests against a proposed electoral bill. Whereas banks and government agencies were granted access to the internet four days after the shutdown, the general public did not regain access until after three weeks.

In 2016, the government ordered telecom operators to block access to social media sites as an attempt to thwart mobilising by protestors against then president Joseph Kabila’s stay in office beyond the two-term limit. In January 2018, internet access and SMS were disrupted ahead of a peaceful protest march organised by the Catholic Church to compel Kabila to step down following the expiry of his final term in office. 

The Congolese government again disrupted the internet during the last general elections in December 2018. A senior government official justified the move as necessary to preserve public order after “fictitious results” were circulated on social media. 

Congo faces strong challenges to electoral integrity, including logistical ones such as faulty voters’ cards, poor infrastructure that renders delivery of electoral materials cumbersome, and armed conflict that will likely limit voting in some areas. Moreover, the rampant electoral disinformation has fuelled insecurity and hindered many citizens’ ability to access credible and pluralistic information necessary to make informed and independent choices. 

Opposition leaders have accused the electoral commission of lacking independence and questioned its ability to hold free and fair elections. This has fomented hostilities against the electoral body and its officials and raised the possibility of post-election violence. 

Meanwhile, since November 19, 2023, the Committee to Protect Journalists has documented attacks or threats against at least four journalists and the closure of at least one broadcast station.

Today, a disruption to the internet would exacerbate the challenges of disinformation, incite violence, endanger people’s lives, affect press freedom, and have long-lasting harms on Congo’s economy. Shutdowns provide a shield to those who perpetrate human rights violations, deny people access to critical information, and amplify the spread of misinformation as they block access to alternative sources of verification. The resulting lack of transparency would fuel doubts about the integrity of the elections and heighten the prospects for violence.

Internet shutdowns also violate regional and international frameworks including the African Charter on Human and People’s Rights (ACHPR), the Declaration of Principles on Freedom of Expression and Access to Information in Africa 2019, and the International Covenant on Civil and Political Rights (ICCPR). These frameworks uphold fundamental human rights including freedom of opinion and expression, access to information, right to assembly and social, economic, cultural and political rights.

Indeed, the United Nations Special Rapporteur on the Rights to Freedom of Peaceful Assembly and of Association has noted that network shutdowns are in clear violation of international law and cannot be justified in any circumstances.

The 2023  election could be a key step in Congo’s move toward a more democratic, tolerant and safe society. How the country handles the election process, including the transparency and integrity of the entire electoral cycle, could determine whether the post-election period will be peaceful and see meaningful social cohesion in the country.

CIPESA Launches Framework to Assess ICT Accessibility for Persons with Disabilities in Africa

By Frank Kisakye |

In many instances, persons with disabilities are unable to use digital technologies because these technologies lack “digital accessibility,” namely the ability of a website, mobile application, or electronic document to be easily navigated and understood by a wide range of users, including those with visual, auditory, motor or cognitive disabilities. The issue is especially key in African countries, where persons with disabilities contend with various forms and layers of exclusion, contradicting the potential for inclusion promised by technology despite one of the pillars of the 2030 Agenda for Sustainable Development Goals (SDGs) pledging to “leave no one behind.”

Against this background, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) hosted experts from multiple countries in a webinar to discuss developments pertaining to efforts aimed at enhanced digital inclusion for persons with disabilities. The webinar also served to commemorate the International Day for Persons with Disabilities on December 4, for which CIPESA launched its revised Disability and ICT Accessibility Framework Indicators: A Framework for Monitoring the Implementation of ICT Accessibility Laws and Policies in Africa.

Speaking at the webinar, Dr. Abdul Busuulwa, a lecturer at Kyambogo University Institute for Special Needs (Uganda) and also a CIPESA board member, noted that there are several tools and devices that mitigate barriers to accessibility for users with visual, physical, hearing, intellectual, and psychosocial disabilities. He also highlighted the accessibility guidelines published by the Web Accessibility Initiative of the World Wide Web Consortium which are  aimed at making web content more accessible for persons with visual and hearing impairment, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity, and combinations of these.

However, the spectrum for ensuring digital access for persons with disabilities is expansive. Titilola Olatunde-Fasogbon, a senior associate at Udo Udoma & Belo-Osagie (Nigeria), noted that in addition to the technical aspects of inclusion, such as websites, more deliberate efforts need to be made by stakeholders in the information ecosystem.  Olatunde-Fasogbon pointed out the role of media houses and the need for more investment into meeting the needs of persons with disabilities as part of broadcasting, such as through more sign language interpretation, subtitling, dubbing for non-English speakers or audio-to-text options, as well as provisions for alternate text for non-text content.

She added that governments also need to ensure that policies and laws align to enhance digital inclusion for excluded communities and that they should be at the forefront of driving such policies. Further, that for digital inclusion to be realised for persons with disabilities, civil society organisations must pursue more collaborative efforts with governments as “governments are obligated to offer the much-needed tax-related policies, tax holidays for commercial companies involved in digital inclusion beyond just passing the laws.”

Collaborative efforts were also emphasised by Dr. Diana Msipa, Manager, Disability Unit at the University of Pretoria (South Africa), who stressed that digital inclusion efforts should even be more deliberate for persons with disabilities in rural areas as they face numerous exclusions such as limited availability of infrastructure and public resources, as well as scarce economic opportunities. Dr. Msipa called for more conscious efforts to make it mandatory for governments and organisations to translate adverts, engage sign language interpreters, and use of non-complex language, among other measures, to ensure information reaches audiences often excluded.

Further efforts at Diversity, Equity, and Inclusion (DEI) also need to be part of narratives on digital inclusion for persons with disabilities, including through more employment opportunities and leadership positions for persons with disabilities. Dr. Karen Smit, Manager of Disability Unit at Vodacom (South Africa) stated that, “Employers should embrace an inclusive culture so that staff with disabilities can feel they belong. Senior leaders must speak about disability, and ongoing awareness raising must be conducted with management and all staff.” 

Dr. Smit noted that solutions for digital inclusion already exist for mainstream devices and called for more stakeholders, including private sector actors, to pursue awareness initiatives and campaigns on their existence.  She noted that  Safaricom – a subsidiary of Vodacom – introduced the Interactive Voice Response (IVR), a mobile money (M-PESA) solution that enables the visually impaired and blind customers to be in control of their M-PESA transactions.

Similar sentiments were expressed in a 2020 CIPESA report – Access Denied How Telecom Operators in Africa Are Failing Persons With Disabilities, which found that while there are various efforts to increase ICT usage in Africa, there is limited information about what telecom companies are doing to promote digital accessibility. 

While there may be efforts aimed at improving digital inclusion, these need to be assessed regularly. CIPESA’s Revised Disability and ICT Accessibility Framework notes that an accessible web also benefits people without disabilities, for example, older people with changing abilities, people using a slow/expensive Internet connection; and people with “temporary disabilities” such as a broken arm or poor eyesight. The framework implores companies, governments, and organisations to conduct a self-diagnosis on whether they meet the threshold of the five broad disability and ICT accessibility framework indicators which include legal and regulatory, accessibility framework for public access, mobile communication accessibility, television, video programming accessibility, and web accessibility.  

The five indicators were informed and crafted around key provisions within national laws, policies, and international human rights instruments on ICT and Disability. Other international ICT Accessibility standards, such as The Web and Mobile Content Accessibility Guidelines developed by the World Wide Web Consortium, informed the indicators.

It is anticipated that this framework will be useful for monitoring and measuring public and private stakeholders’ compliance and implementation of inclusion obligations and inform research, advocacy, and capacity building on ICT for persons with disabilities in the region. 

In addition, the assessment informs planning for different interventions at country and regional levels since it reveals areas that need further interventions. It can also highlight good practices that can help inspire other countries that may still be far in the journey or still struggling with certain aspects of improving their disability digital rights.

Panelists encouraged Disability Rights Organisations, policymakers, mobile network operators, researchers, and academia interested in advancing the rights of persons with disabilities to utilise the framework as a key pillar in their digital accessibility and inclusion efforts.

Here is the Disability and ICT Accessibility Framework Indicators: A Framework for Monitoring the Implementation of ICT Accessibility Laws and Policies in Africa

Shifting the Burden: Online Violence Against Women

By Evelyn Lirri |

Across Africa, the use of Information and Communications Technology (ICT) by women and girls remains low. Yet amidst the low access to digital tools, women, particularly those in public and political spaces, such as human rights defenders (HRDs), bloggers, and journalists, continue to be the primary target of various forms of online violence such as cyberstalking, sexual harassment, trolling, body shaming and blackmail.

 According to a 2021 global survey by UNESCO, nearly three-quarters of female journalists have experienced online harassment in the course of their work, forcing many to self-censor. Furthermore, a 2020 report by UN Women found that women in politics and the media were more likely to be victims of technology-based violence as a consequence of their work and public profiles.

Over the years, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has documented and pursued interventions aimed at addressing the significant obstacles hindering an increase in women’s participation not only in online spaces but also in the political sphere. A concerning and recurring trend is that, oftentimes, responses to violence against women have prioritised an individual’s responsibility for self-protection rather than systematic or policy actions. 

 At the Forum on Internet Freedom in Africa 2023 (FIFAfrica23), the National Democratic Institute (NDI), Pollicy, Africtivites, the Women of Uganda Network (WOUGNET), Internews and the Solidarity Centre shared lessons learned from their work implementing multi-stakeholder interventions to address online violence against women. During a panel discussion, it was noted that applying multi-stakeholder interventions that include governments, civil society, technology platforms and media was critical in promoting safe and meaningful participation of women in online spaces. Internews and WOUGNET highlighted the work they have been jointly engaged in through the FemTech project in various African countries, aimed at empowering women human rights defenders to safely participate in digital spaces while promoting equitable access to technology. Through trainings of women human rights defenders, CSOs, policy makers and law enforcers, the project is raining awareness on how women are often impacted by cyber crimes legislations. 

In Senegal, AfricTivistes, a network organisation made up of journalists, bloggers and HRDs, has spearheaded public advocacy campaigns on responsible use of the internet. The organisation has conducted gender-inclusive training and capacity-building workshops for journalists, bloggers, public officials and political leaders on how to respond to cyber violence. Aisha Dabo, a Programme Coordinator at AfricTivistes, noted that since 2017, over 700 people in 15 African countries have been reached with these trainings. The organisation also conducts media monitoring of online violence on social media platforms. 

Sarah Moulton, NDI’s Deputy Director for Democracy and Technology, highlighted the negative impact that online violence continues to have on women who are actively engaged in politics and political spaces. In Uganda, for instance, a joint report by Pollicy and NDI documented cases of gender-based online violence during the 2021 general elections and found that women and men politicians experienced online violence differently, with women candidates likely to be trolled and body shamed while men were more likely to experience hate speech. This echoed research by CIPESA which analysed the gender dynamics of politics in online spaces in Uganda, including campaigns for presidential, parliamentary, mayoral, and other local government seats during the same elections. The CIPESA research also explored the legal landscape and in similarity to Pollicy and NDI found that although Uganda has enacted a number of laws aimed at improving digital access and rights such as the Computer Misuse Act 2011, the Anti Pornography Act 2014, the Excise Duty (Amendment) Act 2018, most do not address the gender dynamics of the internet such as targeted online gender-based violence, affordability, and the lack of digital skills among women.  

Like Africvistes, NDI has engaged in a number of campaigns to document these various forms of violence and make recommendations to address the problem. In 2022, it released a  list of interventions that could be adopted globally by technology platforms, governments, civil society and the media to mitigate the impact of online violence against women in politics and hold perpetrators to account.  

“Often, the expectation is that the individual is responsible for addressing the issue or for advocating on behalf of themselves. It really needs to involve a lot of actors,” said Moulton. 

On its part, the Solidarity Centre has been spearheading a global campaign to end gender-based violence and harassment in the world of work. With the advent of Covid-19, a growing number of women shifted online for employment opportunities, access to services and education, among others. It was highlighted that female platform workers, including influencers, content creators and women who run online retail businesses, continue to face various violations such as sexual harassment and cyberbullying. 

Panelists called on governments to ratify the International Labour Organisation (ILO) Convention No. 190 on violence and harassment in the world of work. This global treaty recognises the impact of domestic violence in the workplace, and how women are often disproportionately affected.  Currently, the convention has been ratified by 32 countries globally, of which only eight are African.

Journalists attending FIFAfrica23 also shared their encounters with online violence and called for regular digital literacy skills to stay safe online. Alongside the need for enhanced digital literacy, participants also noted the lack of effective reporting mechanisms for cases. Ultimately, it was noted that efforts that shift the burden of blame from victims of online violence against women in Africa need to be more actively pursued, alongside more actionable, collaborative and systematic interventions by governments, law enforcement, and platforms.