Promoting Effective and Inclusive ICT Policy in Africa

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  HomeCollaboration on International ICT Policy for East and Southern Africa (CIPESA)  /  PWDs
29Dec

Rehema Baguma

Author CIPESA Posted on

Rehema Baguma is an academic and disability rights researcher currently working at Makerere University in Uganda as an Associate Professor of Information Systems. Rehema has extensively researched and consulted in Uganda and neighbouring countries to make ICTs accessible to persons with Disabilities, among other areas. Her research interests include Digital Inclusion, data and AI Governance, edutech, and e-governance. She has had the privilege of engaging in a series of industry initiatives in collaboration with government agencies, CSOs, international actors and DPOs.

29Dec

Dr. Karen Smit

Author CIPESA Posted on

Dr. Karen Smit is an expert and a professional with a disability who has dedicated her life towards advocating for the inclusion of persons with disabilities in Africa. Karen’s experience has shaped the worldview and strengthened social justice, particularly in advancing digital inclusion, so that persons with disabilities can fully enjoy their human rights and access opportunities. For 28 years, she has worked at Vodacom, driving disability inclusion and influencing systemic change.

08Nov

Media Training on Disability and Digital Rights in Africa

Author CIPESA Posted on

Call for Applications |

In the lead up to the International Disability Day, on December 3, 2021, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) is inviting journalists from Kenya, Tanzania, and Uganda to apply for a two-day media training on Disability and Digital Rights in Africa. The virtual training will take place over two full days on December, 1-2, 2021.

Background

Although the East African region has experienced considerable growth in the use of Information and Communications Technologies (ICT), persons with disabilities in the region still face difficulties in accessing and using  these technologies and thus continue to miss out on the benefits that they bring. According to national census data, the percentage of persons with disabilities in Tanzania is 8% of the total population, 3.5% in Kenya, and 14% in Uganda.

A study on ICT Accessibility Barriers for Persons with Disabilities, found that while Kenya, Tanzania, and Uganda have enacted various laws and policies to advance the rights of persons with disabilities, including those on access to and use of ICT, these have largely remained on paper with key provisions not being implemented. As a result, a large section of persons with disabilities continue to face digital exclusion.

The situation is exacerbated by the high cost of assistive technologies, low literacy levels among persons with disabilities, and lack of investments in supportive infrastructure by public and private entities.

Many of the obstacles and challenges faced by persons with disabilities in accessing information, education and employment can be mitigated through equitable access to ICT. To achieve this, several stakeholders, including the media, policy makers, regulators and ICT service providers must take decisive steps in terms of the development, production, cost and availability of certain requirements and equipment and creating an enabling environment for the promotion and respect of ICT accessibility rights for persons with disabilities. For media in particular, there is need for investigate and highlight digital exclusion challenges faced by persons with disabilities; provide a platform and voice for persons with disability; through their reporting, hold duty bearers accountable for any violations of digital rights of persons with disability; and offer their news and other programmes in accessible  formats, especially the broadcast and online platforms.

Purpose of the Workshop

The workshop will equip the participants with the requisite knowledge and skills  to effectively report about  the digital inclusion of persons with disabilities and contribute towards promoting digital accessibility through fair, accurate, and enterprise coverage  on persons with disabilities.

Topics to be covered will include:

  • Laws and Policies on Disability and ICT
  • Key ICT and Disability Rights Issues in East Africa
  • Disability and Technology – Facts and Myths
  • The Media and Digital Rights for Persons with Disability
  • Checklist for Media Coverage of ICT and Disability

CIPESA will cover participants’ internet connectivity costs.

If interested, please fill this application Form by  November 20, 2021

Successful applicants will be notified on November 26, 2021

11Jan

Calling Out the African Union and Telecoms Associations to Prioritize ICT Access for Persons with Disabilities

Author CIPESA Posted on

By Edrine Wanyama |

The International Day of Persons with Disabilities (IDPD) has been observed every December 3 since 1992. The annual event aims to “promote the rights and well-being of persons with disabilities in all spheres of society and development, and to increase awareness of the situation of persons with disabilities in every aspect of political, social, economic and cultural life.”

The theme for 2020 was “Building back better: towards an inclusive, affordable, accessible and sustainable post COVID-19 world by, for and with persons with disabilities”. This is in line with the 2030 Agenda for Sustainable Development Goals (SDGs), which pledges to leave no one behind, and five of whose goals outline inclusion of persons with disabilities.

In the past year, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has highlighted the need to remove barriers to ICT accessibility for persons with disabilities in Kenya, Tanzania and Uganda. Likewise, it has called for greater access to information for persons with disabilities, especially during the COVID-19 pandemic. Further, CIPESA has pointed out the need for telecommunications service providers, governments and donors to do more to promote ICT accessibility for persons with disabilities in Africa.

CIPESA is now shining the spotlight on the African Union Commission (AUC), the African Telecommunications Union (ATU) and the East African Communications Organisation (EACO) as critical regional bodies with  mandates to promote inclusive, affordable, accessible and sustainable information and communications technology (ICT) for persons with disabilities.

In separate  letters addressed to the  three organisations on International Day of Persons with Disabilities (IDPD), CIPESA acknowledges their critical roles, and that of their respective members, in promoting the rights of persons with disabilities in the digital sphere.

Specifically, the letters recall these organisations’ obligation to protect and advance the rights of persons with disabilities in line with the African Charter on Human and Peoples’ Rights, the United Nations’ Convention on the Rights of Persons with Disabilities and its Optional Protocol, the Treaty to Facilitate Access to Published Works for Persons Who Are Blind, Visually Impaired or Otherwise Print Disabled (the Marrakesh Treaty); the SDGs; and the Protocol to the African Charter on Human and Peoples’ Rights on the Rights of Persons with Disabilities in Africa (the Protocol).

The Protocol is critical for the promotion and effective protection of the rights of persons with disabilities. However, it is yet to be ratified by any African Union (AU) Member State and only has nine signatories – Angola, Burkina Faso, Cameroon, Central African Republic, Gabon, Mali, Rwanda, South Africa, and Togo.

The Protocol  calls upon AU Member States to take “effective and appropriate measures to facilitate full enjoyment by persons with disabilities of the right to access “information, communications, sign language and tactile interpretation services, braille, audio and other services, including electronic services and emergency services.” Further, the Protocol calls upon States to ensure that persons with disability have access to quality and affordable mobility aids and assistive devices or technologies.

Despite states’ obligations in regional instruments, the letters point to continued inequality in accessing assistive technologies such as screen readers, screen magnification software, text readers, and speech input software; and  digital inaccessibility of websites mobile applications and services. e.

In the advent of the Covid-19 pandemic, the digital exclusion of persons with disabilities has deepened, as many cannot access vital information on the pandemic, lack access to education and remote working opportunities, which increasingly require the use of ICT..

The recommendations made in the letters include the following:

  • Ratify the Protocol to the African Charter on Human and Peoples’ Rights on the Rights of Persons with Disabilities in Africa as a matter of utmost priority, and promote awareness on its content and the rights it protects.
  • Provide incentives for innovation and investment in accessible ICT products and services, such as software solutions and accessible handsets and mobile devices.
  • Offer tax exemptions on handsets and mobile devices tailored to the needs of persons with disabilities.
  • Support the implementation of the International Telecommunications Union (ITU) Resolution 175 on Telecommunication/information and communication technology accessibility for persons with disabilities and persons with specific needs.
  • Ensure that information on COVID-19 is inclusive and provided in accessible and appropriate formats and languages.
  • Support the development, implementation and enforcement of relevant and enabling national policies and legislation on accessible communication products and services such as disability laws, Codes of Practice, consumer rights regulations, and ICT and disability policies.
  • Promote awareness on, and access of persons with disabilities to specialist devices and technologies such as manual Perkins Brailler, hand-held magnifiers, hand frames/slates and communication boards, screen readers, text-to-speech software and Augmentative and Alternative Communication (AAC).
  • Promote the participation of persons with disabilities in decision-making and policy development processes at national and regional levels.
  • Ensure the systematic collection, analysis, storage and dissemination of national statistics and data covering disability to increase the availability of high-quality, timely and reliable disaggregated data by disability, in order to facilitate the protection and promotion of the rights of persons with disabilities.
  • Promote multi-stakeholder cooperation between governments, the private sector, civil society and other relevant actors to incorporate diverse perspectives and promote the rights of persons with disabilities in accordance with the Protocol.

The detailed letters can be found here: African Union Commission (AUC) letter, the African Telecommunications Union (ATU) letter, and the East African Communications Organisation (EACO) letter.

28Sep

Report Launch: How Telecom Operators in Africa Are Failing Persons With Disabilities

Author admin Posted on

#FIFAfrica20 |

Today, the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) has released a new report which shows that several telecom companies in Sub-Saharan Africa have failed to meet their obligations to provide information and services to persons with disabilities. The report assessed 10 telecom companies in five countries: Botswana, Kenya, Nigeria, South Africa, and Uganda and was based on guidelines from the International Telecommunications Union (ITU) Model Accessibility Policy 2014, the  World Wide Web Consortium’s Web and Mobile Content Accessibility Guidelines, and the United Nations Convention on the Rights of Persons with Disabilities (CRPD).

Most of the companies assessed – despite being long-established operators with the majority market share in their respective countries – failed to prioritise the needs of telecom customers with disabilities in contravention of the companies’ obligations under national laws and the CRPD.

Safaricom in Kenya and Vodacom South Africa were found to be leading in improving accessibility of communication products and services for persons with disabilities. The good performance by Safaricom and Vodacom in comparison to other companies reviewed appears to be driven by the policies and culture of the Vodafone group to which both belong and not by regulations or regulators in Kenya and South Africa.

MTN’s operations in Nigeria, South Africa, and Uganda, as well as Airtel’s operations in Nigeria and Uganda seemed to give low consideration to accessibility of their services by persons with disabilities. This was evidenced by the consistent non-compliance with the accessibility indicators covered in the study across the countries where MTN and Airtel operated.

The report was launched at the Forum of Internet Freedom in Africa 2020 (FIFAfrica20) as part of commemorations of the International Day for Universal Access to Information (September 28). The findings  featured in panel discussions on how Covid-19 has accelerated the digital exclusion of persons with disabilities, which is undermining a key pillar of the 2030 Agenda for Sustainable Development Goals (SDGs) – the pledge to leave no one behind.

Given the critical role the telecom industry plays in providing information and communication services, it is of utmost importance that it takes deliberate measures to promote accessibility of its products and services. The industry also needs to create awareness of accessible mobile communications among persons with disabilities, their caregivers, and organisations of persons with disabilities (DPOs).

Recommendations

  1. Telecom operators need to address concerns of persons with disabilities regarding their services and products, including through provision of information in accessible formats such as Braille, large print, visual and audio formats; understand the numbers and needs of their customers with disabilities so that they build focused products and services to suit these customers; ramp up sensitivity training for their staff, including in basic sign language.
  2. Government agencies such as communication regulators and consumer protection units should enforce legislation on accessible communication products and services. More vigilance is needed in enforcing implementation of national disability laws, Codes of Practice, consumer rights regulations, and ICT and disability policies.
  3. Safaricom and Vodacom South Africa provide learning examples for other operators on proactively improving digital accessibility and building partnerships that improve service provision to persons with disabilities. Regulators also need to learn from these examples to offer guidance to operators in their jurisdictions.
  4. Telecom companies should form partnerships with academia, civil society, DPOs, tech developers and innovators and device manufacturers to develop accessible mobile communication solutions.
  5. Governments should offer incentives for investment and innovation in accessible mobile devices and software solutions to encourage the development and availability of such technologies and solutions. Examples of such incentives are tax exemption on handsets/mobile devices tailored to the needs of persons with disabilities.

The full report can be found here.

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