Advancing Consumer Protection across Africa in the Digital Age

By CIPE Writer |

Consumer protection serves as an avenue for promoting transparency, accountability, and trust in the digital age, helping shield both consumers and small businesses from unfair practices online. According to a report by the International Finance Corporation and Google, “Africa’s internet economy has the potential to reach $180 billion by 2025, accounting for 5.2% of the [Continent’s] gross domestic product (GDP). By 2050, the projected potential contribution could reach $712 billion, 8.5% of the [Continent’s] GDP.” As electronic commerce (eCommerce) grows, consumer protection should be seen as an enabler of the digital economy.

Although the United Nations Guidelines for Consumer Protection offer guidance on the main characteristics of effective consumer protection legislation, “consumer protection is often one of the last areas that developing economies focus on regulating as they create frameworks around eCommerce.”

A LONG WAY TO GO

In Africa, very few countries are adequately addressing consumer protection concerns. Of the 54 African countries, only 25 have laws that pertain to online consumer rights and electronic transactions, while only four have draft laws. In other instances, issues pertaining to consumer protection are interspersed between laws.

For example, Uganda enacted laws on electronic transactions, electronic signatures, and computer misuse in 2011, yet gaps still remain in adequately securing online consumer rights. As more African countries develop new legislation and frameworks that seek to govern the digital economy, now is the opportune time for diverse stakeholder groups to engage in policy conversations and ensure that consumer protection is a priority.

IN AFRICA, VERY FEW COUNTRIES ARE ADEQUATELY ADDRESSING CONSUMER PROTECTION CONCERNS.

In addition to identifying opportunities at a local or national level, governments across Africa should work with one another and various stakeholder groups to address Continent-wide consumer protection concerns. The Center for International Private Enterprise (CIPE) and the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) identified the adoption of the Africa Continental Free Trade Agreement (AfCFTA) as an important development that presented an opportune time to advance dialogue and consensus on how to shape and govern the digital economy on the Continent to promote greater regional cohesion, development, and competitiveness.

WORKING TOGETHER TO PROTECT THE DIGITAL ECONOMY

To identify regional opportunities that can positively shape Africa’s digital transformation, CIPE and CIPESA brought together over 35 stakeholders representing the local private sector, civil society, media organizations, and government at the 2019 edition of the Forum on Internet Freedom in Africa (FIFAfrica) in Addis Ababa, Ethiopia. This regional policy dialogue formed the basis of the Roadmap to Reform: Building an Enabling Environment for Inclusive Digital Transformation in Africa.

The Roadmap advocates for the advancement of strong consumer protection legislation across Africa to “help enhance trust in eCommerce across business-to-consumer (B2C) transactions and business-to-business (B2B) transactions that can arise in disputes around digital payments.” Since the multi-stakeholder conversations surrounding the adoption of the AfCFTA in 2019, key recommendations highlighted in the Roadmap to Reform remain timely, as African Union member states begin to implement the agreement after it came into force on January 1 of this year.

There is a unique opportunity for local business communities, civil society, media organizations, and governments to work together and ensure the agreement is implemented in a way that supports an inclusive enabling environment for the digital economy. To read more about the Roadmap to Reform, please visit:  https://cipesa.org/?wpfb_dl=426

World Press Freedom Day 2021

The event acts as a reminder to governments of the need to respect their commitment to press freedom and is also a day of reflection among media professionals about issues of press freedom and professional ethics. For more information on the event, please click here.

Apply To Participate in Disinformation and Human Rights Online Training Series

Call for Applications |
To allow for interactive discussion about specific cases and in-country contexts, we are limiting participant numbers to 20. Please see below for eligibility criteria and details about how to apply.Details:
This online training series is aimed at expert and non-expert members of civil society with an interest in tackling misinformation and disinformation using a rights-respecting approach.
The training series will consist of two interactive workshops to be held via Zoom on:
Thursday 5 November, 2-4pm EAT and Wednesday 11 November, 2-3pm EAT;
OR
Wednesday 18 November 2-4pm EAT and Wednesday 25 November, 2-3pm EAT.
Participants will also be invited to participate in a one hour follow up call during December.
The series will be delivered by international, regional and local experts on disinformation and human rights and seeks to:

      1. Increase participants’ understanding of human rights issues relating to disinformation and misinformation.
      2. Increase participants’ understanding of policy and legal responses to disinformation in their region.
      3. Introduce participants to basic tools and methodologies to detect mis/disinformation
      4. Increase participants’ capacity to engage with representatives from government, business and journalism on disinformation and human rights (particularly the right to freedom of expression and the right to privacy) in policymaking processes and debates relating to disinformation and misinformation.

Please note that sessions will be delivered in English.
Eligibility criteria:
Applicants from the following countries are eligible to apply: Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Ghana, Kenya, Liberia, Madagascar, Malawi, Mauritius, Nigeria, Rwanda, Seychelles, Sierra Leone Somalia, Somaliland, Tanzania, Uganda.
Applicants affiliated to NGOs, social enterprise companies and think tanks are eligible to apply. Media, academic and non-affiliated applicants will also be considered.
Applicants from governments and private companies (except social enterprises) are not eligible for this training series. 
Selection criteria:
Eligible applicants will be assessed by the quality of their motivation to participate in the training, as set out in answer to their application.
We particularly welcome applications from individuals and organisations that are interested in engaging in this policy area within the region and/or their countries in the longer term.

Africa Future Summit 2020

The Africa Future Summit is the world’s most exclusive event featuring Africa’s growing network of exponential tech influencers. The annual program brings together hundreds of entrepreneurs, investors, pioneers, and creatives under one roof to address the greatest exponential technologies launching across the continent and its future role as the world’s final tech frontier.
Visit here for the event details.

Silencing Critical Voices: Our Online Civic Space is Shrinking

By Digital Shelter |

Somalia had recorded steady growth in telephone penetration – with 7.6 mobile subscribers. However, internet penetration remains low – 2% as at 2017, according to the International Telecommunications Union (ITU). The adoption of technology has expanded civic space in the post conflict era, with social media platforms and blogs empowering journalists, activists and human rights defenders to document and report human abuses, mobilize public opinioncampaign for reforms, share relevant content and information, and build networks at national and global level.

However, the past three years have seen a rise in threats against online freedom of expression, such as the arrest and intimidation of several journalists and social media campaigners for comments posted on social media. There are reports of dissenting social media accounts being hacked, while others have deactivated their accounts due to fear of attacks. A culture of censorship prevails, amidst a rise in sponsored trolls spreading misinformation and propaganda to counter factual narrative reported by journalists, human rights defenders and activists online.

It is against this background that Digital Shelter hosted a panel discussion on the shrinking online civic space in Somalia and the growing digital threats faced by media professionals, bloggers and human right defenders in the digital space on February 13, 2020. The event was part of series of activities under the theme “Protect our Online Space”, supported by the Africa Digital Rights Fund (ADRF) – an initiative of the Collaboration on International ICT Policy for East and Southern Africa (CIPESA).

Among the panelists was Mohamed Irbad, a prominent blogger and researcher known for his critical writings on governance, human rights, freedom of expression and censorship on social media platforms. In early 2019, after publishing an article titled “Media Censorship In Somalia: A Nation Risk Into Information Darkness” on his personal blog, Mohamed faced serious online and physical threats which forced him to flee the country for six months due to fear for his safety.
“All critical voices, particularly individuals who are based inside Somalia have been silenced with online and physical threats altogether. For instance, when your raise critical issue on Twitter or Facebook you have two options, you either end up battling with anonymous trolls in their hundreds by answering to their toxic comments or you feel intimidated and sacred of writing about certain issues, hence, your remain silenced . And that is exactly what happened to me after writing that article. And therefore, it is fair to stay that we are witnessing the worst shrinking of our online/offline civic and democratic spaces” Mohamed Irbad.
Also speaking at the event was Hassan Ali Osman, a journalist, with the New Humanitarian newsletter. Hassan actively uses Twitter to disseminate local and international news as it breaks for his 90,000 followers. He shared that he has been constantly attacked by trolls merely because of reporting the truth on social media platforms.
Highlighting the issue of online violence against women was Sucdi Dahir Diriye, a passionate community volunteer and member of CaawiWalaal loosely translated as “HelpYourBrother” –  a digital campaign launched three years ago to support local communities affected by droughts in Somalia. As in most of the world, the internet has provided a platform for Somali women to amplify their voices. However, it has also enabled perpetuation of different forms of online violence against women including harassment, doxing, threats, stalking and blackmail, sometimes leading to physical violence. The targets of these attacks are women that are vocal on issues such as gender equality, sexual violence, free expression, or challenging the patriarchal structure of the society. This has created a hostile online environment for women and girls in Somalia, fraught with shaming, intimidation and degrading, leading to withdraw of from the online space.
As part of her work, Sucdi documents cases of online blackmailing and extortion against young girls in Mogadishu and other regions of Somalia. She stated that limited recognition of the existence of online violence and harassment against women in Somalia is allowing the abuse to continue inexorably. Relevant policies to address online violence against women need to be put in place and more women and girls need to be skilled in digital safety and security.
Based on their personal and professional experiences, the panelists stressed the need for counter measures against the prevailing threats. Among the recommendations made was increased digital security skills and knowledge building among activists, bloggers and media professionals. Specialized training on gendered online harassment was encouraged. Panelists also emphasized a dual approach in voice amplification – online and offline to reach wider audiences.  Furthermore, more stakeholder dialogue to raise awareness on online civic space and digital rights, including data protection and privacy inline with Somalia’s growing technology sector. Other recommendations included research undertakings on current digital threats in Somalia, to inform advocacy and policy interventions; and establishment of a solidarity network to support victims of online attacks.
“Digital Shelter is proud to be in a unique position to amplify voices in the most difficult time where the online civic space is shrinking in Somalia”, said Abdifatah, co-founder of Digital Shelter in the closing remarks of the forum.
Digital Shelter continues its “Protect our Online Space” drive during March 2020 with series of trainings on digital security. Digital Shelter is also planning to host other forums on expanding online civic space in Somalia.

This article was first published by the Digital Shelter on March 04, 2020