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Are you a techie that’s looking to harness technology and design for the public good? Are you part of a government department or civil society organization interested in how data can improve public service delivery? Want to know what “service design” is all about? Then, this is the event for you!
We have partnered with Pollicy, a civic technology organisation and are excited to bring you the latest in civic technology in Uganda, with a focus on data and design. As issues of data ownership, digital security, censorship become more pertinent in our society, so does the need to appropriately harness the benefits of big data.
We will walk you through how data can be used to revolutionize how citizens and governments interact for mutual benefit. The agenda will include a panel discussion on the ownership of citizen data, ethics, privacy and digital security for civic technology organisations. There will also be lightening talks on the harnessing of big data to improve service delivery and a workshop on service design.
Service design is the activity of planning and organizing an organizations resources (people, props, and processes) in order to (1) directly improve the citizen’s experience, and (2) indirectly, the citizen’s experience. For this session, Design with Borders will introduce participants to the concept of service design and how to incorporate elements of service design into their work.